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December 2023 by andrea s.
I've been a long-time customer at this H-E-B and have always experienced great service. However, recently, there have been challenges with overwhelmed checkouts and product availability. Tonight, around 8:10, one of the checkout staff was noticeably upset and didn't assist with bagging. His behavior was quite rude and left us feeling hurt as customers. I understand people go through tough times, but it reflects poorly on H-E-B.
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October 2023 by Bryce L.
Amazing and clean H‑E‑B super friendly workers, great prepared foods. PLEASE GET APPLE PAY everyone forgets their wallet at least once.
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July 2023 by Julie L.
HEB seriously has the best cake I've ever eaten in my whole life. Amazing. Thank you heb
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July 2023 by Marissa G.
I usually use curbside to pick up my groceries weekly. I have an account through the HEB website that allows me to order online and choose my pick up time. They also have a delivery option but it costs more. I have used the delivery option once and it was a positive experience. I have been using the curbside pickup this since before the pandemic of 2020. I have experienced many different things throughout. Extra groceries, missing groceries, friendly people and more reserved people. It just kind of depends on the day. They are always willing to work with me if I have an issue and call it in. The majority of the time I have experienced good service. The food I receive is in good shape. I'd recommend it if you want to save some time.
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May 2023 by Katherine A.
Always fresh veggies! The staff is super helpful. The food choices are a little different at every store, this one has variety. It's always clean and the hours work for me.
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May 2023 by Tom S.
On the pharmacy website, it clearly states that deliveries can be made on the same day as long as it is ready and you call before 3 PM! When I called and spoke to CJ, he said that the information on the website is incorrect and that the cut off is 2 PM. When I asked him why they don't correct the information, he basically admitted that HEB is too large to make sure that those types of store specific changes. How disappointing, since I have a trip in the morning and have no way to get to the pharmacy today.
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October 2022 by T. D.
So disappointing. I understand how good HEBs can be. The Meuller HEB? Fantastic. This one? A good selection and a clean store, but rude, careless workers. My curbside orders have incorrect items, damaged products, and rotten produce. Workers here generally don't care about doing a good job. Really disappointing.
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September 2022 by Chris W.
Great selection of everything you need in one place, this is my shopping place from now on. I recommend it if you need to shop for your household.
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August 2022 by Martin P.
Very nice Heb, 5 stars! Well laid out store, they have a great selection of products. The bakery items are always delicious. I love that they have small gifts and balloons up front so you can grab and pay without having to go far. My favorite bakery items are croissants, empanadas and brownies. Bring your own bag. My favorite is that they have fruits peeled and cut, so if you go on lunch, its perfect.
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February 2022 by Amanda G.
Me and my friend just shopped today at the H-E-B and we were buying some wine. His is from Israel and his passport did not verify enough to purchase of the wine. The reason behind this, is the manager said, "they must have American passport to buy alcohol at their grocery store". Which most people that are not from America use passports as ID. She was implying you must be American to buy alcohol in their grocery store. Which is systematic racism, bigotry, intolerance and anti-semite.
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January 2022 by Vince Y.
This consistently is one of the worst HEBs. The store manager says the location is the problem...it's not easily accessible on the bus route. I just know I have a problem with nearly every interaction here. They're always out of something you need. Their butcher hours change based on staffing. Their delivery service always delivers spoiled/dated food. Their pharmacy didn't let me know my medicine was made in China and included carcinogens. I've loved their stores in North Austin and Dripping. You'd think their most expensive location would be better managed.
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November 2021 by Ana A.
The service and selection at HEB is world class. The sushi department at the Westlake has restaurant level Sushi and I often stop in and grab some rolls on my lunch break. It's a nice little blessing to have great sushi without all of the hassle of a sushi restaurant. I also love walking in and seeing all the flowers and the floral department that greets you. The produce and meat departments also work very hard to keep the food stocked and fresh. Thank you HEB!
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October 2021 by Deepak
Fast service and order was ready while arrived for pickup. All online orders were shelved in separately at the other entrance and is easily available to pickup #HappyShopping
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October 2021 by Abby S.
Generally, store is stocked and clean, everyone is super helpful, and parking is great! Overall, Super nice HEB, but I had to call out MARK, my cashier today who was FABULOUS! Super sweet, engaging, and fast, and, when my popcorn kernels bag exploded everywhere at the register, he was super sweet, laughed about it, cleaned up the atomic bomb of kernels super fast, finished my order, and sent someone to get a new bag! I Kept apologizing, but he kept saying, "Don't worry about it - it keeps our job interesting." Thanks for always working hard, HEB friends :)
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May 2021 by Deepak Kumar A
Fast service and order was ready while arrived for pickup. All online orders were shelved in separately at the other entrance and is easily available to pickup #HappyShopping
