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September 2023 by RetroFuture
Went to get a quick estimate and they just refused to do it because they were “busy”. No other excuse just that they were busy
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September 2023 by john layman
4 Months to complete a PROMISED 3 week job and half done. GO ELSEWHERERATING IS 0.
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July 2023 by Sandra Delacruz
If I could give a zero review I would! My daughters vehicle has been sitting there for 3 months! They keep blaming the insurance when in actuality, I call the insurance and they say nothing has been sent to them! My insurance hasn’t been the issue, the issue is Jessie that’s working on the vehicle! He is not sending in supplements to the insurance, he is not doing what is supposed to be done! I have had to call my insurance multiple times to get things moving and they have been great getting things done! I call and nobody can give me an update other than Jessie. And Jessie is never in, and they can’t go through his work emails to give me an update! Terrible service and terrible communication. He never calls back! I would not recommend leaving your vehicle there! Our vehicle has been there since April 22- and is currently parked in the lot July 18,2023Service: Body & Trim
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July 2023 by Sarina Vallejo
Trying to get ahold you of guys to find out how much a windshield is but no one answers!! I called in the morning nothing then called again at 2pm no one answered! Left my information on trying to get a quote still haven't received any feedback!
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May 2023 by Gabriel Ordonez
Service is very slow and it's very unorganized. Been trying to speak with a manager but keep getting told he's never available
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April 2023 by Douglas Beard
Took 3 months and one week. Insurance Co.estimated 11 days for repair. Added week was because paint did not match and had to be repainted. Lots of promises and excuses but was without vehicle for over 3 months.Service: Body & Trim
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March 2023 by Greg Snow
Knowledgeable staff, they do great work and stand behind it if any problems arise.
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February 2023 by Eddie Albert
I need to be able to give two reviews, first time pulling in requesting a quote and then later, if they perform repairs.This is #1 Requesting a quote.The Bad...The parking lot is not organized or clear. I would consider closing it until it is made safe for cars and pedestrians. They are crazy busy which may attest to their workmanship... but the lot and getting to quote office should warrant hazardous duty for anyone elderly.No handicap parking, if they did so many cars and misc parts and boxes on the ground you could not get around.The GOOD...The service tech giving the quote is very responsive. Payne collision does not have a direct connect with my insurance (major ins carrier)... why?My insurance recommended i drive to a shop in McAllen or the other in Harlingen 25 miles in opposite direction of each other. Why?Look for my second review IF they do the repair....
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November 2022 by Jan Rondeau
Vehicle was with them for about 2 months, waiting on others for decisions. They kept me posted & fixed my vehicle fast once everything cleared.
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July 2022 by Lana Mcintosh
Very nice people work at Paynes.They we're very busy ,But they got right to me.
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April 2022 by Roy Torres
My experience was excellent; I couldn't be happier with the outcome. This place will make your vehicle look as if it were new off the lot. It's worth every penny and the staff for my experience was great. They kept me up to date on everything. The wait was 3 weeks due to the pandemic and a error they made, which is understandable. The paint was crisp clean, and you can stop to check out the progress as I did. I Rate 4 ? ? ? ? because of the error they made on a part that they ordered wrong, and I had to wait another week other than that excellent.
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March 2022 by Baikan Butts
Very professional and timely service. Everyone is great and the result is excellent.Service: Body & Trim
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February 2022 by tony Alamilla
Amazing work and attention to detail. Jose “Joe” was extraordinarily courteous and dedicated to repairing my automobile. 10 stars if it were possible! And nothing beats the warranty on the work. Thank you all so much!!Service: Body & Trim
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July 2021 by Rinaldo Montana
I got everything I needed up to par. Still needing more things done, but it's gonna have to wait. Over all, I'm satisfied with their work...
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April 2021 by Harold Henkel
Real friendly and good to work with
