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September 2024 by Saul Munoz
Great support and customer service
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August 2024 by Kaitlyn Sauceda
I went in with Jerry and super recommend he was super fast and had awesome customer service , super great communication and would definitely be going back with him
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August 2024 by Jen C
Terrible experience with Ed Payne Weslaco. I bought my 3rd Jeep in February 2024, and since April 2024, it has been in service six times for the same recurring issues. Payne has only been providing temporary fixes, so I reached out to them again, hoping for a permanent solution. When I asked to speak to the general manager, I was introduced to “Junior,” the General Sales Manager. Unfortunately, he was completely unhelpful and showed no concern for my problems. When I requested to speak with someone above him, Junior claimed, “There’s no one above me; I run all these dealerships.”
After doing some research, I found out that Mr. Tony Flores is actually the General Manager. I’ve left three messages for Mr. Tony, asking for a call back, but have received no response. My Jeep is still under the manufacturer’s warranty, yet it remains unfixed. To make matters worse, Junior said he had the power to cancel all my warranties, including the manufacturer’s, and claims he has done so.
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August 2024 by Izamar Alejo
Worst experience I’ve ever had by far! I bought a 2021 VW Atlas at the end of October 2023 and by the 2nd week after purchase the check Engine light turned on. Took it and “got fixed” 2 weeks later same thing happened, check engine light came up and vehicle kept turning off on me. Took vehicle in, had to leave it for 3 days due to parts not being in stock. Picked up vehicle worked alright still felt funny when id drive it but no check engine light until the end of January.. Spoke to sales guy Omar Flores and service manager Paul, was advised I was better off to take it to mission VW as mecanics in their service department were not very familiar with Volkswagen!!! At this point I felt like I just needed a new vehicle, tried to trade in and they told me I’d be over 10k negative so decided to try and fix it instead but kept getting the run around and left on seen when I message sales person. Fast fwd to today August 15,2024. My vehicle has left me stranded twice with my kids. My vehicle has not turned on for a week now and nobody from dealership has cared to return my calls after leaving vm. Sales guy just promises to help and never gets back to me. So tired and frustrated of this situation. Save yourself from a headache and dont give these people your money!
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August 2024 by Jaime Calderon
Dealer handles their customers well managed in over all thanks pains auto sails.
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August 2024 by Judy Haken
All smiles, no pressure and they were patient and kind. It was one of the most pleasant experiences we have ever had. Financing was easy. Spend the day shopping at Payne you will not regret it.
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August 2024 by Eddie Garcia
The staff was really helpful and answered every question I had.
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August 2024 by Eliasib Ricardez
Good service and help. Great truck.
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August 2024 by Izaa Floress
Do not waste your time!
These people don’t care to help you once you are out of their with your purchase. I got sold a vehicle that does not work..
been struggling with them since November 2023!! I have a vehicle that won’t turn on and they don’t care to return my calls after leaving several vm!
Ridiculous!!
*2021 Volkswagen Atlas**
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August 2024 by Linda Reyna
Excellent customer service kept me informed at all times
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August 2024 by G G
A very pleasant, exciting experience. Everyone was so nice and patiently explained to me everything I needed to know. Thank to all sales person starting with Angel Huerta and all personal I do definitely recommend this dealer.
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August 2024 by Alma G Flores
I like to go take my Fiat to Payne Weslaco
Very nice workers
Specially Mr Barbosa, he is very nice person, very nice customer service?
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August 2024 by Ricardo Hernandez
Professional and appreciative, even had the opportunity to meet Mr. Bud! A very down to earth individual/Owner.
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August 2024 by Alma Mata
Fast and efficient ??
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August 2024 by Lupita Vargas
Thanks eddie for ur help n patience..we got excaley what we wanted! Very happy customer!
