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January 2024 by Vickie Lashomb
Very friendly people, took care of my van like it was their own. Very pleased with the service and results. Highly recommend.
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January 2024 by Cindy
I took my 2023 Blazer in to get fixed on the right back end and it took longer than I was originally told(1 week) but I was okay with it as long as the job was done correctly. I had to call for an update as I wasn’t given one during that time. When I received my vehicle Friday afternoon (3 weeks later) I was told to drive it and check around and call the following week if anything. I ended up finding scratches on my hood that weren’t there before and ended up taking it back to get fixed, it did. As soon as I get home and go around my vehicle I see a even worse scratch mark on the left front side… of course I was upset, took a picture and was debating about calling again for the 2nd time but decided if I took it back something worse was going to happen ?
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January 2024 by Aurea Redy
I was very happy with the work done on my truck and the customer service I received from Saul B. was great. He was very patient and he helped me with every little detail and question that I had.
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January 2024 by Jessy Vasquez
Chose this location because it was local to me, and I’m so happy I did!My car was repaired through the holiday and with that it was still done in a timely manner. I was in contact with Saul who was extremely responsive, fast, and was helpful with all the details of the repair. My car is like new and I’m so happy w the people and the work! Thank you so much!
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January 2024 by Jennifer Campos
I’m not exactly sure where to start. At first I was very happy with the work done by Hacienda Collision Center. And then I was pulled over by a state trooper for not having a license plate in the front of my car. The collision center forgot to add it back again. I chalked that up as an honest mistake. And then the back wiper was super loose. They forgot to tighten it up. Then I was driving and realized the hood of my car wasn’t tighten either & would lift up as I drove. They fixed those things and apologized profusely.Also my collision caused my check engine light to come on. They told me the reason behind it and the insurance company paid for it to be fixed. The check engine light still didn’t disappear. As I drove away, Saul promised me he would contact the insurance on my behalf and they would take it in to figure out the root cause. I knew then it would be the last time I heard from him. That was a month ago.I was on the fence as to whether or not to leave a review. However, this evening I noticed another area they worked on loose as well. I don’t know the reason behind the sloppy work. I’m not sure if it was pressure from the insurance to get the job done. But I just wanted my vehicle returned to me in one piece. For whatever reason, I’ve had multiple issues and broken promises. I wanted to give them 5 stars, but it’s difficult when they take no pride in their work. It would be your best interest to take your business elsewhere.
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January 2024 by Tim Ray
Given poor customer experience provided by Hacienda Collision Center (HCC) and the lack of conscientiousness demonstrated by their staff, I am truly shocked by the number of five star reviews they have received. In truth, I have never once been treated with such blatant disregard by any business as I was by HCC. Promising a customer an estimate and then ghosting said customer is in no way an acceptable business practice. Allow me to explain in a little more detail.Several months ago I walked up to reception desk at HCC to request repairs on my Subaru Forester, which had some rear bumper damage. After a brief wait, I spoke to one of their Collision Estimators, Noe Sauceda. He told me submit the insurance claim information, and he would provide me with estimate. After submitting the requested information, I waited for a response. I am still waiting...Okay, not really; however, this was a particularly bad experience, which is why I am taking the unusual step to write this review. I am sorry I cannot provide any information about the quality of their repair work, but this only because their customer service is so poor.
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December 2023 by Laura E. Rodriguez
Hacienda Collision was extremely professional at every step of the process and completed the repairs in a timely manner (a week to be exact). Their work is exceptional; my car looks as if it never experienced damage. Thank you Hacienda Collison for your superb work and shout out to Saul Benavides for all his help, navigating me through the process.
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November 2023 by Sharon Marsh
Stopped in at Hacienda Collision to see if a spot could be buffed out of the paint surface of my car. Noe Sauceda took a look and asked for my keys. Came back within 10 minutes and you couldn't even tell it was there. Hacienda Collision did a great job a few years ago when a window blew out of a passing vehicle and sprayed the paint on our truck. Took it to Hacienda Collision Center and a great job was done for the repair.Service: Painting
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October 2023 by Beatriz Bustamante
Saul went above and beyond my expectations. Very good at communicating with me and was satisfied with their work. Got my car washed which was a big plus. Amazing job with Saul BenavidesServices: Auto body & trim repair
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October 2023 by Susen Luna
Noe and his staff did an excellent job fixing my vehicle. Fast friendly and knowledgeable, I definitely would recommendServices: Auto body & trim repair
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September 2023 by Edgar De Anda
Very satisfied with the work. Saul was great and explained what needed to be done and kept me posted on the progress.Service: Body & Trim
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September 2023 by Rogelio Rodriguez
Truck looks great like nothing ever happened to it ! Saul was awesome gave me updates on process and always kept communication.
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August 2023 by Mel
Awesome customer service and professionalism as always. Each person I made contact with always made it a point to assist and if they couldn’t they would find the answer or someone who could. The customer service they delivered is greatly appreciated. Made this process simple and with great ease. The work they deliver on my truck was great. Thank You…
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August 2023 by Jesus Mejorado
Hacienda did a good job repairing the damage to my automobile. The only complaint I have and it's minor, is that they were lax on informing me on the timeline for repair. Overall I'm very pleased with their work.Service: Auto body & trim repair
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August 2023 by Rudy Armendariz
I selected Hacienda Collision Center to repair my vehicle from an accident sustained on June 6, 2023. From my first interaction with Saul Benavides & the rest of the staff, the customer service was excellent. I was advised on the progress and was notified by phone in case I had any questions. Before I picked up & paid my deductible, Saul showed me the final product and asked if I was satisfied. I would highly recommend Hacienda Collision Center in Weslaco, Tx. Very friendly and courteous staff. Great job everyone!Service: Auto body & trim repair
