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February 2024 by Jennifer M.
They are extremely rude at this location! All I was trying to do was take Amazon back and she had such attitude with me for no reason!
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November 2023 by Chris C.
All the employees are extremely lazy and unprofessional. And they change the hours to whatever they want them to be but don't change hours online. Perfect example of why stores like these are being replaced by Amazon.
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August 2023 by Carol D.
On August 26th(saturday) I bought 2 printers in Greenville Texas. The sales person, Brennan stated I could take them home and just plug them in. In addition I used Affirm for over $654 and the first horror was my sale was converted to Pay Pal and it overdrafted my bank account by this HUGE Amount (even though I rushed 40 miles roundtrip to get their mistake corrected. 'Jasmine', the woman said she was "a Manager" but she never once ever Aplogised for this huge set of problems (it getting on my Pay Pal acct instaed of Affirm and I had to rush back on Sunday back to the store to get a credit and get it repaid thru Affirm. Come Monday Morning the credit she supposedly put through failed and it overfrafted my Alliance Banlk account. I had to rushe to town to Commerce now and plead with the bank personne; to believe me (which they did not at first) as the credit slip did not matter, only what electronically happened. Next I rused home to speak with Pay Pal and got some sensibility on my side and they blamed Staples. I was charged processing fees to correct the mistalke Staples charged me. I spent hours and hours and only got one printer to work with grat difficulty...lasting hours to set up not as the Staples sales agent stated. Here it is Tuesday and I am having a terrible time even with the hlp of a computer person to get this Epason to print from y computer. Staples does not help. You are on your own even though I spend money on a 4 year insurance agreement for both printers. The other one was a Brother Lazer printer. Now I am sitting here because my computer friend gave up for the night and she had to go home. My legal briefs will not have been completed after 4 days of efforts.Every day justoce is delayed is justoce denied. At Least I got a wonderful Staples lady on an 600 number who lidstened patiently and will refund my $41.55 in fees Pay Pal and the Bank was Charging me. Her name was Ms Brown and she intimated that Ms Jasmine would receive a talk about at least saying a courteous "Sorry" when such a problem arises. Thank goodness for Ms. Julie Brown. I just pray my Epson printer gets connected and I can proceed with my legal documents for businesses and court. Remember everyone, check inti=o the Deceptive Trade Practice Act when companies dont perform as they state they are going to, or they provide a defective product or otherwise violate a provision of the State of Texas law. And IN TEXAS, one can recover $20,000 in a Small Claims Court case. People can go into court by yourself and get things taken care of and teach companies they need to do the right thing, supply working machines and be treated with respect and honesty.
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November 2022 by Linda N.
I rarely go to this location to print out my shipping labels for packages I need to mail out, but when I do, there's usually people who help me but today was not it. I went into the store to use the printer to print some labels and usually afterwards the employee there usually have tape for me to use. Well today, when I asked for some, this old lady said all they had was scotch tape (not the packaging one) but the small thin tape. So I used it to tape the shipping label for a package that was over $3,000 in value. Since it was small I needed to use the tape multiple times to make sure the label won't get damage or come off during transit since it isn't packaging tape. Just as I was about to leave, the old woman says "I think that's enough tape don't you think" with a very rude tone and glared at me. I just said "yes ma'am" I was just about to leave and she looked at me and rolled her eyes. The customer service here has really gone down and sure believe me I wont be returning to this location any time sooner. Hope you get your staffing issues fixed out as well as your training, cause it's horrible.
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March 2022 by Susan D.
I went to this Baybrook location for a little education on a photo printers' ink cartridges before buying several to stock up. As a few employees milled around the registers chatting, seemingly uninterested in helping me. No greeting as I passed employees upon entering the store. Said employees were merely feet away so I called out for help. A young man in a pony tail, named Dylan, reluctantly trudged over. Things went downhill from there. I was made to feel uncomfortable and unappreciated as a paying customer while this young man laughed and repeatedly repeated himself as if I were an idiot. The hard stares by employees within earshot was not lost on me as I made a quick exit. I ended up at Best Buy, same parking lot, to purchase the ink cartridges and ended up buying a new printer. My first trip to Staples was definitely my last.
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January 2022 by Santiago S.
Visited the Staples store in Webster, TX on 12/28 looking for a gaming/computer chair for my son. They did not have the color he wanted on the floor, but the associate looked the item up in his system and assured me they did have this particular color in stock online and would be at my house in 2-3 days. I placed the order and paid. Before I could even get home, I received an email saying the item was out of stock and a refund would be provided soon and to check my email for details. I wanted until 12/30 and inquired via email on the status of my refund. I was told the charge would take 3-5 business days to drop off. Not seeing any activity on my account and it now being 1/10, I again, inquired via email about the status. I received a response now saying I would receiving a refund check in 7-10 business days. Today, 1/11, I phone a customer service rep and was told that because I used a kiosk in store and used a debit card, they could not refund the card nor would the charge drop off as stated on the email. The CSR stated the check was mailed on 12/28 so it should be arriving any day now based on the 7-10 business days. A.) the employee at the store obviously didnt know what he was doing -AND- -OR- the website wasnt updated to show the item being out of stock and let me process the orderB.) Was told the charge would DROP OFF and never didC.) not being told that a check would be issued because I used a debit cardThis is either a negligence/lack of training on company refund policy and online ordering or deceptive business practice. Needless to say this will be my first and last order with Staples.
