Sprinter of Clear Lake is a Mercedes-Benz service center for Sprinter and Metris vans. The dealership provides a wide range of services including alignment, state inspections, tire replacements, AC maintenance, and all scheduled maintenance. Car washes and details can also be performed. Amenities for customers include loaner vehicles and shuttles with an appointment, while waiters and walk-ins are always welcomed. The waiting area offers Wi-Fi, coffee, water, and snacks. Additional services include towing and overnight parking for out-of-town RVs being serviced. The customer service at this dealership is consistently described as amazing, top tier, and exactly what one would expect. Reviews highlight an elegant vibe with many amenities and awesome services. The staff are noted as highly trained, knowledgeable, friendly, helpful, professional, and enthusiastic. Specific employees are praised for going above and beyond, ensuring everything is resolved, facilitating the owner's life, and providing thorough updates throughout the service process. The sales process is also commended for being efficient and professional, with staff willing to accommodate customer schedules. Customers express great comfort with leaving their vehicles at the dealership, noting it is a great experience. The team works quickly to diagnose and complete repairs, often the same day. The overall sentiment is extremely positive, with customers stating they are very happy, that the dealership forever has their business, and that they will definitely continue using it for service.
Eric and Juan M were very professional and were great to work with. The customer service was exceptional, as he kept me updated throughout the entire process. Quick service & very trustworthy. Thank you again Eric & Juan!
September 2023
The customer service at this dealership is amazing!!! The dealership is such an elegant vibe, and has many amenities and awesome services! The staff are so knowledgeable, friendly and helpful! I love my vehicle and am very comfortable with my car in this dealerships hands! Mercedes forever!
April 2023
Service is Top Tier and definitely what you would expect at a Mercedes dealership. I took my car in for one of those old rude check engine lights. The Service Advisor was Luis T, who quickly got the car in and diagnosed. We scheduled an appointment for the repair and it was completed the same day. Thanks again.Until the... read full comment
