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December 2023 by David Garza
Very helpful and knowledgeable staff.
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September 2023 by James C.
Not a flashy showroom but just good prices. We had great service with the installation and found the only stovetop that would work for us.
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September 2023 by Travis Powell
Response to the owner at bottom.TLDR: If you have any issues, file a credit dispute immediately and don't expect help from Proven Products.Buyer Beware! We purchased a new Speed Queen Washer and Dryer on 7/15, delivered 7/17. The washer broke on the very first load of clothes and it took 3 days to get a repair man out to open the machine and get our clothes out. The repair man also determined that on top of a latch issue needing replacement, there was buildup inside the machine causing other parts to also need replacement. When we contacted Proven Products about the issues they expressed concern but no solutions to selling us a bad machine. It has now been over two weeks without a working washing machine and we have no idea if/when the washer would ever be properly repaired. We should not be having these issues on a brand new machine. You might get lucky and purchase a product that doesn't have issues, but if you experience any issues whatsoever, don't expect a resolution from this company. We are now having to work through our credit card company to get our money back on the bad equipment sold to us.Update: Jimmy is very nice but he politely informed us that he works for the owner and if the owner wants to stick it to customers then that is what they do.Second Update: After disputing our transaction with the credit card company Jimmy quickly called to tell us the owner had suddenly authorized a replacement unit be sent to our house to replace the broken one. While I was skeptical, Jimmy assured us one would be delivered between 9:00-9:30am the next day. At 9:15 am the next morning Jimmy called to inform us that he would actually not be delivering a replacement unit unless we removed the credit card dispute. I told him I would happily remove the dispute once the unit was delivered/replaced but Jimmy and Proven Products refused. I'm not sure if they even had a second unit to offer or were just playing games to get me to cancel the credit dispute, but either way, they wasted my morning.Response to the Owner:Sadly the lies and misinformation in your response are exactly why I felt the need to write this review and warn others.First of all, I've never known anyone who has broken their washing machine in the manor you are suggesting. To try and misconstrue and blame customers for a faulty machine is exactly the type of shady tactics that other customers need to be warned about.Secondly, as stated above/previously, you never offered any service or replacement until we had filed the credit card dispute. After filing the dispute you called immediately and offered to have a replacement machine at our residence the next morning between 9:00-9:30 am. At approximately 9:15am when you were supposed to already be delivering the replacements, you instead called to inform us that you would only do so if the credit card dispute was removed. Given your previous reluctance to assist in any way, we informed you that we would happily wave the dispute and sign any releases needed when/as/after the replacement machines were delivered. You refused.Your final sentence about Speed Queen just reiterates my comments that customers should not expect any service or help from you. Once you've sold a machine you consider it gone and any warranty and/or issues will be delt with by the manufacturer and not yourself. In the modern day, I expect most customers expect some sort of remedy or solution to be offered by the seller and not to be pushed away/ignored.
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September 2023 by Rebecca Burke
I would never buy my appliances from anywhere else. Proven products has the best customer service, best prices, and the best products! My family and I have been customers for years and I will continue to refer anyone and everyone here.
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September 2023 by Richard Arbaugh
A small appliance store. My wife and I just purchased a oven, microwave, cooktop, vent and a fridge. And you can get someone to talk to about appliances. Ask for David - he knows his stuff.
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November 2022 by Fred A. Brown
Good inventory, David Myska is very knowledgeable about the productsWill definitely return.Parking is also very good.
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November 2022 by Ashley Kenney
Cannot compete with delivery times of the big box stores. You have to literally harass the store to get a refund for your product that wasn’t delivered.
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November 2022 by Karen Rhodes
PP has a good selection of appliances.Glad we stopped by. Didn't find what we wanted elsewhere
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November 2022 by erica I
Super friendly manager
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November 2022 by Rudy Ackerman
Skip the big box stores if you want GOOD appliances. These guys only sale the good brands that last. They also know how to repair and service what they sell.
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November 2022 by Annette Bellanger
This is the place to go to buy your appliances. David is very knowledgeable, friendly as well as willing to take the time to answer any questions you may have. I purchased a Speed Queen washer on 6-8-22 and it was delivered and installed before noon 6-9-22. The installer, Darrell, was courteous, friendly knowledgeable and proficient. If it were possible I would give Proven Products Appliances way more than five stars in both sales and installation. Proven Products is where I will be going when I need to buy appliances.
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November 2022 by sandra nichols
Initially Great service!!! However Maytag refrigerator I bought was delivered damaged with multiple problems. The staff is stretched too thin to effectively deal with a problem like this, additionally their service company, ASI Appliance, Inc, just referred me to the manufacturer, after multiple calls to the manufacturer and holding for customer service for 45 minutes I was referred back to where I bought the product. Over a month, I have barely functioning refrigerator, and no information regarding the replacement. BE VERY CAREFUL making purchases at Proven Products. I have other appliances I purchased from them in the past, but no problems that needed to be resolved. Problem solving is not great at this store.
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November 2021 by Charles Pond
Manager was very knowledgeable. But, has no idea when product will come in.
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November 2021 by Steve Spears
top of the line products for lower prices than the large flashy showroom stores.
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November 2021 by Chuck McClellan
Friendly, knowledgeable.
