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October 2024 by Jason Shields
This place is always slow. Never enough tellers.
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October 2024 by Supermum
Worst customer service ever! It starts with concierge. You walk in, let them know what you need and they decide whether you should be helped or not. After you tell them, what you want, they point at the little QR code to schedule an appointment with a blunt attitude. Lobby was not busy - 1 man was waiting. The pandemic is over and you’re in the customer service industry folks. You’re open M-F 9-5p and should be able to service customers during the week. I can absolutely understand if you need to set up an appointment on Saturday because everyone is off and will bombard you left and right. NFCU is in hot water with the media for cherry picking customers. Make a positive change!
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October 2024 by Karen Price
It's the greatest place!
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September 2024 by Thomas Woods
Been NFCU member since ‘77. Gotten great service for loans and credit cards. They’re very aggressive with anti fraud measures.
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July 2024 by Luis Ortiz
Honestly, I love NFCU as an online bank, but on the branch level, they are the worst. I hate every time I have to do something at a branch. They take forever and always look understaffed, which is ridiculous. Some of the employees are unprofessional. I try to do everything online because this particular branch and the one in Humble are horrible. Unfortunately, these are the closest to me, so I always try to avoid them at all costs. I hope management does better than have only one teller, one banker, and a clueless, rude front person who won't do anything other than sign you in. I know NFCU can do better. I've been with them for over 15 years, and this is the one thing I dislike.
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June 2024 by Megan Delgado
Absolutely horrible customer service! Don't recommend anyone use navy federal.
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March 2024 by Alexander Cure
Horrible customer service
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February 2024 by Jen G
I love this credit union ! It’s a bit of a drive for me but completely worth it ! Everyone is so nice and helpful :) thank y’all!
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January 2024 by Tammy baker
Good banking but you will be waiting in line for a while of you have to go inside.
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January 2024 by Systion
So while I do not have an account here I still want to rate my experience. I went there today and stood in line. It was very busy which I have no problem with. After waiting my turn I get up to the lady who signs people in. Immediately I am greeted to her attitude but shurged it off. While trying to do bussiness with her in comes a black woman who cut the line and began to speak over me. She kept on and on about whatever nonsense she had going on. All the employee did was allow this and said in a minute. Wasn't the best experience to start with.
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November 2023 by Diane Kelley
This Branch has always been a professional pleasant experience for me with all of staff members that have assisted me .
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October 2023 by Jeffrey Johnson
Very friendly people and easy to talk with. I wish we had one in the Waco area. Thank you for Great Service.
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October 2023 by elennys rodriguez
Bad service, I came on Tuesday, they didn't help me because they didn't have staff and today they don't provide help because I don't speak English. They sent me to call the line and get an interpreter and when I had it online, they didn't even give me the service. At the entrance she spoke both languages but she is not a translator, very bad service
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October 2023 by Donna Baade
Friendly, professional staff!
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October 2023 by Mayra Hart
Always great customer service!
