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March 2024 by Alexandra K.
My brand new dryer has broken 3 times in a month. Each time I call for repair (because it's so new it's still under warranty) someone comes out, looks at it. Leaves to order the part. Returns a week later. Dryer is "fixed" for a week- repeat cycle. Meanwhile none of my household has clean clothing. Conns doesn't care about their products after you give them the money for them. For the love of all that is good- there are way too many reputable home appliance stores with way better quality products and customer service. Don't buy from Conns if you want to use whatever it is you buy.
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February 2024 by kam allen
Great good customers service face and easy
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February 2024 by uncle D 1
Josh was the guy that helped me get a washer machine. He was great and made me feel like he was genuinely trying to help me find what I needed and not just another number, thank you I will definitely go back.
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February 2024 by Angel Gonzalez
Please stay FAR FAR AWAY. BOUGHT NEW SET OF FURNITURE AND MY LOVESEAT WAS BAD SINCE THEY DELIVERED IT. NOW ONLY EXCUSE THEY ARE GIVING ME IS THATS WHY I SHOULDVE BOUGHT EXTENDED WARRANTY. ITS HASNT EVEN BEEN A MONTH I HAVE HAD THEM. AND I STILL HAVE A $5,500 BILL ON TOP THAT I STILL HAVE TO PAY. SO PLEASE STAY AS FAR AS POSSIBLE FROM CONNS. DONT COME AND LET THEM SCAM YOU FROM YOUR HARD EARNING MONEY. I LEARNED MY LESSON.
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January 2024 by Kez Jones
Great customer service, Very helpful and Patient
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January 2024 by Tamara Naylor
Excellent customer service. From time we walked in, our sales associate was Julius! He was awesome! Good quality furniture, overall very pleased !Sadly this time around purchasing from conns was absolutely horrible..delivery set up my washer dryer why my daughter was here and I was working , and broke my washer valve ,and left the old connections on the new wshser and didn't say word just left I noticed soon as I got home I even took pics the day before of the old washer hooked up and showed them ,someone would reach out to me from conns ya they have yet too ,save yourself alot time and money and go else where because I'll never buy anything else from here again. Now I have spend more money to get it fixed.
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December 2023 by Psycho Dessa
STAY FAR AWAY (American First Financial is one of the most predatory financing companies to ever exist. DO NOT FINANCE WITH THIS COMPANY!) Also, my sales representative, Mohammad, lied to me about my financing options. He assured me that at any time within the return period of the product that I could return the product if I choose to do so. I decided I didn't want the product and returned it the day after my purchase. I was met with more lies telling me that the product could not be returned due to it being a "floor model." I was NEVER told this and his MANAGER denied that he had told us that we could return the product. (She wasn't there!) Overall horrible experience. Would not recommend this company considering they lie to make a sale. It doesn't feel really good and frankly I won't be coming back here again!
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November 2023 by Lindy Duran
Very bad experience in Conns home plus,, I bought a refrigerator last year, and they told me one year of not interest, I went on octubre 4 to see my balance was $1,531 I went on octubre 15 the total balance was $2,600 because the year had already passed ( they explained) , I paid $2,000 on Friday October 18 (to see if they can help me but not) then I call again to pay $631 the remains balance on October 23 and they charge me $651 finally I pay everything to have my account in $0. I decided to call today just to see if my balance was on $0 but not I still need to pay $7 of interest, they stillCharge me $7 of interest every single day This is very frustrating.
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November 2023 by Zachary Alvarez
Our helper (John) helped explain perfectly what the payment plan, how it'll work and everything I needed to know as a first time buyer. We went in and out after that!
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November 2023 by Magan Mcquirk
Donnie provided the best stress free experience, in and out with exactly what I wanted . Highly recommend Donnie from webster conns home plus he is the absolute best!
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November 2023 by Eve G.
for anybody that wants to shop at Conns do not I repeat do not they are the worst people to deal with I have had nothing but problems with my brand new super expensive front loader, GE washer and dryer from day one. I have water leaking all over my floor over and over again. Had the repair man come out over and over again and I did not buy a refurbished washer and dryer. I bought a brand new one they give me the runaround every time they come I will fix it it'll never happen again they come back. I have water again on my floor. This has been ongoing since day one I would never ever shop here again go to America's furniture warehouse. They are awesome to deal with. I had major surgery on my arm and I have been bailing out water over and over again with one hand because of this washer and of course they don't want to help me it would be different if I bought a refurbished washer but I bought a brand new one I cannot even leave the house when I'm washing clothes because I could come home to my house flooded.
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September 2023 by Miguel Jimenez
I love this place if you know how to shop you get good deal here... and I love my new refrigerator
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September 2023 by Vigilante Solar
Lying sales reps and managers.We purchased a washer and dryer from them about 2 years ago, we are still making monthly payments for them.We went in looking for a new couch set for our home, but when we went to purchase we repeatedly asked over and over if it will be put in as part of the current loan we have through them or open a new one because if it's opening a new one we will have to wait due to us being in the process of purchasing a new home.The sales rep, who was the same person that sold me the washer and dryer reassured us that it would be under the same loan and not open a new one. Even called the manager over who told me the same thing, that it would not reflect as a new loan on, that it would just be as if the balance on our current loan increased.That was lie and it prevented us from getting the house we were purchasing.Be very wary of what the snake oil salesmen say in order to make a commission.
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September 2023 by CHRIS SMITH
Recently purchased a Samsung QN90C 85 inch TV from this store. Payed over $4100 cash (no finance) and payed for their delivery service as well. When the delivery drivers arrived to my home they decided it would be a good idea to drag the TV across my wood floors causing very deep gouges. The TV weighs around 110 lbs. so it caused a lot of damage to my custom hand scraped wood flooring. They have not offered a solution to the damage and refused to give me a refund. To top it all off the TV came in a soggy wet box that had apparently been exposed to the recent rain we had earlier that day. I will never do business with this company ever again. I feel ashamed and embarrassed that I even spent money with such a subpar unprofessional company. For now on I will only do business with more upscale professional companies that have more pride in their services. Conn’s basically preys on people with bad credit that make poor financial decisions. They can care less about their customers as long as they pay that monthly note at the tune of 35.99% interest. Laughable.
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August 2023 by Alicia S.
Mohammad was truly a gem and very helpful with the entire purchasing process. He was knowledgeable and worked hard to assure my purchase was completed accurately and swiftly. He was the best support and very pleasant to work with! Please go ask for him for help with your next purchase!
