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January 2024 by Kaylee Carruthers
My girlfriend and I went couch shopping on Friday and Saturday. Overall the Bel Furniture couches were stunning, everyone there was very nice and helpful. We did end up leaving due to a worker there that was very pushy and would not let us kind of look on our own. I would just be wary of who you chat with at the store. He has not stopped calling us asking for answer on the couch, we informed him that we were not interested in the couch. Anyways, It is a very nice store with nice furniture and good customer service but just again be careful with who you engage with.
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January 2024 by Shirin Shirin
Mr. Stephen was incredibly kind, professional and patiently helpful. He approached me right away as I entered the store and walked me through and pointed out all possible options and explained all price breakdown. A true businessman.
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January 2024 by Alyssa Baez
Had the best experience buying our furniture from ANGEL in the sales department. He had great conversation, great service, great hospitality, and he was very accommodating. LEO the cashier was very kind and friendly. DEMITRIS in sales was also extremely helpful! It was our first time purchasing from Bel Furniture in Webster and I’m happy to say it was the best experience!!! Could not have found a better holiday sale or prices anywhere else!!! All in all we couldn’t have asked for a better furniture shopping experience and we even got complimentary waters!!! 5 OUT OF 5 STARS ⭐️ ⭐️⭐️⭐️⭐️ would happily recommend this location to anyone shopping for furniture.Was sorry to hear that the employees were distressed about the A/C unit not working in the building. Hopefully it is resolved soon!Thank you so much for the wonderful experience Webster team at Bel Furniture!!!! ?
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January 2024 by Lauren Siverly
Stephen was so helpful! He was super patient with us answering our several questions and listened to everything we were looking for. His recommendations were very customized to what we needed, he really showed that he cared about giving us the best experience. Will definitely be back because of him. Thank you Stephen!
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December 2023 by Steven Nieto
TL;DR: Terrible delivery service. I do not recommend.Service and personnel were great during the purchasing process, but the delivery experience was terrible. I purchased a sectional sofa and ottoman in mid-October. I was told they were back-ordered and would have to wait two weeks to receive them. No big deal. I was okay with waiting. Two weeks pass and I receive a revised delivery date of an additional two weeks out. Fast forward another two weeks: I then received a call on the revised delivery date that they have not received the furniture from the manufacturer. My delivery date was then revised once more. I finally received my sectional sofa one and a half months later, after several failed delivery appointments and remaining home all day to accommodate delivery. I had not yet received the ottoman. The ottoman would be delayed an additional week, as there was no stock. Come delivery day, I received a call stating that the ottoman would not be delivered because the delivery team left the warehouse before the ottoman arrived. Since it was available, I decided to pick up the ottoman myself. I finally have all furniture purchased in October in early December. Will I buy furniture there again? I think not. I have since purchased another piece of furniture from another local company. It was delivered when promised, without issue or delay!
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December 2023 by keadra holmes
Went into the Webster store today 12/3/23, and Demetrius was amazing. I don't like to feel pressed when I'm buying high dollar items nor do I want to feel like I'm being sold. He not only made the process easy but he also looked out for my kids, meaning, he kept them busy with snacks while I was looking and ultimately bought some furniture. He was funny and very informative. He talked me into getting a sectional, I was looking for 3 separate pieces, but I left there happy with my purchase! Good looking out on the warranty as well. Many blessings to you if you read this. Definitely a customer of yours for life. Will be back, I need a dining room table next!!
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November 2023 by Ms. R
I think this is the best sales experience I've ever had. Angel, the Bel Furniture representative who helped me, gave top-notch personal attention and service. She went above and beyond all expectations, even giving me her personal phone number to ensure the process went smoothly. Angel is the epitome of excellence! Furthermore, there was a discrepancy in the price online for the item I wanted and the cost listed in the store, and Angel made sure I got the online price. Angel is an example for all customer service representatives. She sets the bar very high indeed! I hope Bel Furniture realizes what a treasure she is to their team. Thank you so very much, Angel! I appreciate all your help.
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November 2023 by Barbra Brown
Enrique was so pleasant and knowledgeable of all products which made my experience well worth it. I spoke with him in detail of what I was looking for and he executed each piece within minutes. Fast and efficient.
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October 2023 by Tammy Harvey
My husband and I appreciated the customer service provided by our sales person and his manager. They worked really hard to accommodate our budgets and needs. They went out of the way to provide discounts, and scheduled delivery without extra charges to us. I was so impressed with their service that my husband and I open two separate accounts to purchase items needed for our home. I would definitely recommend them to my family and friends check them out!
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October 2023 by Ronesha Holmes
Angel was excellent!! He went above and beyond to ensure we were satisfied. It was extremely hot in the store, seemed like the air wasn't working. He offered water, and made sure we found exactly what we were looking for.
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October 2023 by Lisa Applegarth
My sales associate Angel was one of the best I've ever worked with. He was attentive, and extraordinarily respectful. He went out of his way I would come back just because of how he treated me.Lisa and Dan Applegarth
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October 2023 by labrell veal
Great customer service from all of the staff, But Our sales representative Donta was very nice and patient. He was also very informative. He helped me choose the right living room set for my family. Would definitely recommend to others.
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October 2023 by Duc Nguyen
Donte went above and beyond helping my family. He greeted us with a warm welcome and any questions we had, he answered. Since the product wasn’t in the warehouse for that store, he gave us other options and explained them thoroughly. I would recommend my family & friends to him.
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October 2023 by Yea Winfre
Angel Diaz did an awesome job in helping us with our purchases. We got everything we needed. Good job keep up the good work. We will be sending more customers to you.
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September 2023 by Mia
Alma was the one who helped out give us the wrong bed. We specifically asked for a FULL bed and they secretly put on the paperwork for Queen and made us pay for a queen when we SPECIFICALLY asked only for a full bed. She was only showing us twin beds so we had to go on our own and find a full ourself. Either she messed up or the man at the counter rung us up wrong.