-
December 2023 by Brad T.
We have had dealing in the past with them and they have been great. But this last time was a complete nightmare, My GF bought her lincoln MKZ from them . Great car 45K miles ran and drove great, car was wrecked 2 months after she got it by a careless driver. So we went back to them for the next car, found a Audi S6 in there stock online. Talked to the explained the situation and put a deposit on the car. The assured us the car was good and ready to be sold to us. GF gets approved on saturday night and we were to finish the paper work on monday. All of a sudden monday afternoon the car can not be sold due to not passing emissions. At this point I am confused, so after work I drive down there to get a better Idea as to what is going on. They bring out there service writer out and the BS starts to flow. First the car won't pass due to the resonator being removed so the electrotonic valve is throwing a soft code. When I explain that has nothing to do with emissions the story changes to some one cut out the preheat tubes for the cats, Audi cats have not have preheat tubes since the early 2000's. Then the story changes to the ECM has been modified so the code does not show up. At that point I was done with moron liar. When they sell the car to the next person I will be filling a breach of contract lawsuit against them.
-
November 2023 by Shari Lautigar
Happiest place to be when you need a car!! These folks are happy, friendly, knowledgeable, and truly accommodating to anyone, no matter your situation. These folks ate real people! Not in the business to feed your ears full of useless sales jargon. I absolutely adore Corrina Dilorenzo, and her co worker Cinton!! Their boss was so very sweet, and provided many laughs. Then Mike Schumann in financewas the best!! They provided both my son and I with beautiful vehicles and even delivered mine to Mmy house!! Seriously??? These folks ate the bomb dot com. They go ABOVE AND BEYOND for your!! If you need a car???? GO SEE THESE FOLKS!! They won't "stiff" ya!!
-
September 2023 by Barbara C.
Dave Lucas is an honest and helpful salesman. He worked with us to find the exact Pathfinder we were looking for, down to the color and trailer hitch. They even got the one we wanted from another dealership. I recommend this dealership most highly!
-
August 2023 by Daisy Brenn
Dave Lucas gave me the absolute best customer service. Gave me all the information I wanted on the vehicle I was looking at, was super patient with me and my four year old, and wasn’t at all pushy when I told him all I wanted to do was run numbers that day. I was honestly going to go shop around at other dealerships in the area but after receiving the customer service that I did here I don’t think I’ll be shopping around anywhere or talk to anyone else. Absolutely great experience here to say the least. Thank y’all again for y’all’s time and patience.
-
July 2023 by Emmalie West
Everyone is nice got a really nice ride I love it!! Thanks Dustin sooo much
-
May 2023 by caden
marshall helped me get into a much-needed SUV to help suit my future family needs. the whole process took about 3 hours, including the test drive and finance part of it all. super fast, and it felt like the time flew by because of how fun and kind everyone was! they really make you feel like they care more about the customer than the sale of the vehicle. will definitely be returning here next time i need another vehicle, and will recommend this place to everyone i know!!
-
May 2023 by Kevin Rees
Marshall was extremely proffesional and helped out a lot in my car hunting process. Really good dealership, with a bunch of really nice people. If you do go there, I highly reccomend Marshall Gilbreath, he was really kind and really personable.
-
April 2023 by Jess
I've been to SouthWest Nissan Pre-Owned multiple times over the years & Tyler has been my go-to salesman! He really listens to what the customer wants & needs.I recently purchased a Jeep Gladiator through him & I'm really enjoying it (along with everyone else in the family)! Mike in finance was great, too!Thank you, SouthWest Nissan team!
-
April 2023 by Jennifer D.
I've been a customer here for years, as needed with only 56k miles, for my 2009 Murano SL. 3/14/23 I wanted to check the price of a new, and retired demo MURANO SL for myself, as well as look for an SUV for my mother and grandmother. What followed was a 15 day ordeal like none other. 3/14 I received a price sheet for the demo Murano, and a basic quote for a 2023 model. The SUV for mom/gma is more urgent, so I schedule an appointment for 3/17 to see both a white and a gray Jeep Cherokee I had also found on their site. The gray one was a bit over $21k. Before getting to the appointment 3/17, I saw the gray Jeep had jumped in price overnight by about $2k. When I asked about it, I was then told it wasn't at their location, though it was on their site just like the white one. Fine, we looked at the white one, which was ruled out as gma's wheelchair wouldn't fit. But, we did find a 2017 Nissan Rogue everyone liked. We had two trade-ins, and I had gma pre-approved for BofA financing. They said we had to finish the BofA application in office. We left the truck trade-in with them, the Rogue was to be cleaned, have final inspection, and be delivered to us Monday 3/20 when they'd take the other trade in.Between 3/20-3-29, I was given varying stories about a part for the heater that needed to be replaced. It was ordered, backordered, delayed, an additonal part needed, service team backed up, new part backordered, wrong part installed, backordered, delayed, Nissan's entire system went down, etc... For 9 days. I also found out that credit was applied for through other lenders in my gma's name, and a loan was secured at a higher rate than what we walked in with from BofA. It was reduced when I found this out, in an effort to keep me from canceling the deal. They also said they'd cover the amount of the small down payment we were making, as a gesture of goodwill and apology. I agreed to wait until the 29th, when I was promised the Rogue would be delivered as they already had the new part.3/29 - no call, no contact from anyone. I reach out to find out what time to expect delivery only to be told yet again, the part isn't even there. We had gone 12 days at that point with them having our trade-in, and us having nothing in return. So I had had enough, and I told them we'd come pick up our truck trade-in in about an hour and cancel the sale, which we did. We actually got some pushback when I asked to have the contract shredded in front of us, but they did do it. The 15 day experience had been a nightmare, but at least it was over. So we thought...As if there wasn't already enough to the story, the first time my mother went to drive the trade-in truck the day after getting it back, a piece of an interior door panel fell off. It had been removed, broken, and super-glued to reattach, but it didn't hold. (see pics) It cannot be reattached now as they broke the clips, as well. Additionally, she found the cigarette lighter missing. We then found another small panel, behind the hood release mechanism, had also been removed, and simply wedged back behind the hood release. I can't begin to imagine what caused them to do these things. I have never had such an incredibly ridiculous experience at any dealership as I did here at Gilchrist Southwest Nissan. They have lost my service business for my current Murano, the sale and service of a vehicle for my mother and grandmother, and the future sale and service of my new Murano. I would warn anyone looking to buy a vehicle to look somewhere, anywhere else, other than Southwest Nissan, or any Gilchrist owned dealership.
-
February 2023 by Geo B.
Have purchased numerous used vehicles from this dealer, and always had good service and a good deal on my chosen vehicle until my last purchase.....Bought a used loaded Nissan Rogue for my Son and his wife in Waco......3 months after the purchase the transmission quit working and stranding my daughter in law on I-35 in Ft. Worth.....In reviews on this model, I read there were numerous recalls on the defective transmission put in this years models....I called my salesperson who I have always used and told him about this happening and asked if he, the service Mgr., and dealership could help me with getting a replacement transmission, possibly at cost.......Reply was 'Nope, Nope, Nope', can't help you.....I feel the dealership knew about the problems with this vehicle, and was only concerned with getting it sold before it broke down....The possible and likely transmission problems were never mentioned to me, a 2 time previous purchaser, as I was discussing buying it.......credibility with this dealership is totally gone.......
-
January 2023 by Derrek S.
Found a truck on their site that I wanted to buy. I emailed them stating I wanted to pay cash and wanted a extended warranty plus over a 740 credit score. I Got a email back saying thanks for your interest you want to pay cash? I said yes I do I'm in the military stationed in Korea and coming home soon my parents can come in the next 24 hours to finish everything I am willing to put a deposit down to hold it. I get 0 response back from the sales rep and the manager. I tried calling 3xs and even texting all I get back is someone will be in contact. So either they have horrible customer service and dont wanna make money or they DO NOT support military. So which 1 is it? I do not recommend even doing business with these people.
-
December 2022 by Shawn P.
We had our vehicle in the service department after it overheated on a Sunday,left it at the entrance and call them Monday morning to explain the issue. They were responsive that day and never heard from them after. Called back 2 days later and they still hadn't looked at the car. Several days later and multiple calls and nothing. After 2 weeks and $1500 later we finally thought our car was fixed. The next day we had a burning smell only to fine the radiator hose leaking. Tightened a clamp they had left loose myself and called to inform them of the errors and ask for a resolve after finding another leak and they are giving us the run around again and not responding back as they said they would. Horrible service from this dealership and I highly recommend going somewhere else.
-
November 2022 by Jamie Moon
Was debating what my next vehicle was going to be. Did a test drive with Tyler, very personable. The next day I came back to talk to Tyler but he was out. Gaige helped me right away. Great teamwork and very friendly. I'd ask for either of these guys if you come. This was a rather fast process, unlike some car dealerships where you wait 6 hours. Everyone had great customer service and was fun to work with!!!!
-
November 2022 by Amanda Sanderson
Super Thanks to Tyler for helping us find a great car! And Big Thank you to Mike in financing for explaining everything we didn't understand and helping us find the best coverage for us! Y'all where just the best, didn't know buying a car could be so enjoyable!
-
November 2022 by Hannah Moore
Bought a 2021 Nissan Rogue from Gaige Hale two weeks ago and he made it was such an easy process! Kept everything relaxing and easy to talk with! Such a good experience over all and loving my new ride!
