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March 2024 by Randy M.
I went in today to inquire about an oil change as part of the 36,000/3 years complimentary maintenance program. My Elantra had 35,650 miles. I was first told by the Service Advisor I needed to make an appointment to get the oil change. After some record checking I was then told the complimentary program only covers 4 oil changes and the last oil change was around 29,500 miles, which was the 4th oil change so no further ones were going to be complimentary. The Service Advisor indicated walk-ins were no longer being accepted per GM, which I must assume is based on Jerry's as they also handle GM vehicles as various dealerships in Hudson Oaks, Tx. There is nothing in writing from Hyundai that states only 4 oil changes. Further, I inquired about loaner vehicles if the car ever needed any sort of repairs. The Service Advisor indicated all loaners were out until May 2024. I then asked if the same situations apply to Genesis vehicles (part of Jerry's Hyundai dealership) regarding complimentary maintenance, appointments, and loaner vehicles, and he indicated yes. I would hate to pay $90K for a vehicle and receive this type of treatment. I was considering a Genesis but after my experience today I would never consider a Genesis from Jerry's nor would I ever purchase another Hyundai or any other vehicle from any Jerry's dealerships located in Hudson Oaks, Tx. Let us chat some now about the purchase of my new Elantra from Jerry's Hyundai in early 2023. The vehicle was placed in my son's name. When I (father) went to pay for it they would not accept my check or other forms of payment since my name was not on the title (I was paying in full). FYI, credit score over 850+. Additionally, a First Responder's discount was being offered, which I am. I was told that the discount would not be honored since my name was not on the title. In order to pay for the vehicle, I was told I needed to acquire a cashier's check. I was given the name (Jerry's GM) to whom the check needed to be made out to by the Finance department. When I returned with the cashier's check, I was informed it should have been made out to Jerry's Hyundai. As a result, another trip to the bank in Weatherford. Although, they did apologize for their error.
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February 2024 by Tena S.
I made initial contact on 2/8/24 inquiring about a new vehicle posted on their website. A salesman reached out soon after. Of course, that vehicle wasn't at the dealership, but we have "similar" vehicles. I received a couple of prices and was only given 2 finance options, 60 mos. @ 6.7% and 72 mos. @ 6.95%. I asked if there were any better interest rates on 2023 models and was told no. Interestingly enough, I just purchased a Santa Fe 2023 and Hyundai did, in fact, offer 48 months @ .99%. Good thing I contacted Gene Messer Hyundai in Lubbock, as well... they sold a car!
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January 2024 by Cindy K.
Jerry's Service Department is in need of a complete overhaul. I took my Santa Fe to have an oil leak repaired. They said they put in a new plug and changed the oil. The next couple of days the oil was leaking worse than ever. Multiple calls to the service department and the dealership got me nowhere. Voice mails and messages left with several employees resulted In NO RETURN CALLS. One assistant manager, Doyle, blantantly told me he couldn't guarantee they'd fix it even if I did bring it back. Then he hung up on me. I took my Hyundai to a mechanic and was informed that the oil pan had been broken. That's $$$ I lost to Jerry's for nothing. They are SORRY people. It's now been two more days and just as I knew wouldn't happen, I've had no phone calls from anyone at Jerry's like I was assured I would. And the response to my review is obviously a standard response as DOYLE is the one that hung up on me so why would I call him for anything??!!
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January 2024 by Khisha H.
I did a credit app and messaged them. Only an automated response. I did a new message the next day , she replied that a finance mgr would contact me. Heard nothing. Messaged the next day. She apologized someone would get in touch, nothing for 4 days. By the time they decided to talk to me I had already bought a different vehicle at another dealership.
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December 2023 by Daniel O.
Hello Pam L. I did talk to Doyle as I clearly mentioned in my review and we discussed in detail. Are you thinking I need to call him AGAIN and discuss in detail AGAIN???? lol thanks for paying so close attention and really caring....
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April 2023 by Tara B.
Had an appointment, confirmed three times. Sat around waiting 10 mins. Left. Horrifically unprofessional.
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April 2023 by Kevin L.
Have been there twice. Got me in quickly each time. Efficient replacement of my compressor, oil change, and minor repairs. Everyone very helpful. Will definitely be back.
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January 2023 by David K.
Bought a Tucson for cash a few months back. The finally billing was not clearly itemized and when I added the numbers I found their total was $935 more than the actual sum of the items. They couldn't explain the mistake at first, then said it was for gap insurance in case I had decided to finance it. Nice folks, but verify all the numbers. Also, the Tucson hybrid does NOT get anywhere close to the highway mileage they claim. I'm getting 22 mpg at interstate speeds.
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November 2022 by N H.
Do not take your car here! My appointment was for Monday Oct 24. It's Nov 2 now and I still don't have my car. Every step of the way I have had to place multiple phone calls and emails to get any kind of update.Theytold me had to call an outside expert that doesn't even work there to diagnose my car. What a joke. I drive a Hyundai. They shouldn't have to call outside a Hyundai dealership to find out what is wrong with my Hyundai. Update: I got my car back on Nov 14.
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August 2022 by Russ Ann F.
If you need to talk to anyone in the finance department of this location you might as well forget it. After several weeks of leaving messages with still no return call. Finally today I actually got through to someone. To say the least he was very rude and unprofessional. It's no wonder why they have such low sales in this specific location. They say they only offer in-house financing (which is ridiculous on its own). But then to be rude and unprofessional to top it off. Buyer beware. My salesman from another location was amazing, but the finance department at this location has a lot of work to do on customer service.
