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August 2024 by Kevin G
Very helpful staff. Excellent customer service
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August 2024 by Roger Blocker
By going to the Question section of Google Maps - I got my question answered immediately so ai am good to go.
Batteries plus has always got the past 20years been my go to favorite hardware related franchise business with hands-on service. ¡Thank you !!
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August 2024 by Teena Hassler
I do not like writing bad reviews, I consider myself a patience person and understand human errors happen. But after the response I got from your employee, I am extremely disappointed and disgusted and concerned who else this company has taken advantage of.
I originally brought my phone in for a screen repair. After the screen was repaired, I experienced drop calls frequently even on wifi calling. I called my phone provider, replaced Sims card, and made sure my phone was updated. The replacement Sims card did not resolve the issue and my phone provider said the screen replacement must have caused the issue. I brought my phone back to Batteries Plus Bulbs and they found and did admit they nicked an antenna wire while replacing my screen and had to order a replacement ribbon for damaging my phone. The replacement arrived quickly and the ribbon was replaced and the man said the phone was working properly now. After having my phone for maybe 5 minutes, I started dropping calls again and no signal. I called the office to let the man know about it and he flat out said he replaced the ribbon and there is nothing else they can do. The replacement screen also made a sticky noise, and it still does, but now in a different spot and I have white lint in two of my five camera lenses. In my opinion, the antenna should have been completely replaced since one piece replaced on the antenna did not fix my signal issues. The phone was repaired much quicker than the man estimated, he must have damaged more of the antenna since he repaired the nick your company caused. The drop calls/no signal do not happen as often like the nicked wire experience. Now I am making payments on a phone that's unreliable garbage just because an employee will not own up to their mistake and take this as a learning experience. Please teach your employees that anyone can make a mistake and admitting to their mistake is part of the learning experience. Lying and taking advantage of others is never okay.
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February 2024 by Kayla Curry
Made an appointment online, they called 5 mins later to make sure they had the right screen to replace on my phone, they did. Dropped it off and they told me it would take an hour and a half. We left they called 30 mins later it was done. Phone looks brand new and all features work! They were quick , respectful, informational and got what I needed done same day for a lower price than competitors.
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January 2024 by RJ Vende Casas
If you are considering this location for the purchase of your next car or truck battery you might just as well take a baseball bat to head as you will soon discover that is the treatment soon to be realized from this location and its employees when dealing with any warranty claims.
Me and my wife had one of the WORST experiences today when dealing with what we now believe is a faulty battery.
The back story is a month prior we stopped at Batteries Plus with a concern that when starting the truck 1st thing in the morning there seemed to be a pretty strong draw down when starting the truck, so much the concern that we live about an hour from that location. The person (we believe to be the manager of the store) tested the battery. When testing the battery, he did notice that it appeared to have about 70% life left but in his opinion not enough to take any further action but for us to keep an eye on it. He did further elaborate that if the problem continued to come back, he would make it right and replace the battery.
Yesterday the truck nearly failed to start and remember what the guy from Batteries Plus said last month, we felt today was a good day to finally resolve the issue with the battery after all the battery has a 4 year warranty that we were 18 months in on.
Today when we stopped in it was like a scene out of Dr. Jekyll and Mr. Hyde. Obviously, the person who we spoke with last month wasn’t there but what was in place was two of the MOST unprofessional absolutely worst employees to encounter. At one point both me and my wife began filming the encounter with the intent to protect ourselves and to hold as evidence to in the matter of how poorly Batteries Plus of Weatherford performed.
We have now decided not to hassle with this 3rd rate company anymore and buy a new battery from a company that knows how to take care of their customers. It is pretty clear Batteries Plus does not honor their warranty and you're only wasting your time if you deal with this location.
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December 2023 by RJ Salerno Vende Casas
If you are considering this location for the purchase of your next car or truck battery you might just as well take a baseball bat to head as you will soon discover that is the treatment soon to be realized from this location and its employees when dealing with any warranty claims.Me and my wife had one of the WORST experiences today when dealing with what we now believe is a faulty battery.The back story is a month prior we stopped at Batteries Plus with a concern that when starting the truck 1st thing in the morning there seemed to be a pretty strong draw down when starting the truck, so much the concern that we live about an hour from that location. The person (we believe to be the manager of the store) tested the battery. When testing the battery, he did notice that it appeared to have about 70% life left but in his opinion not enough to take any further action but for us to keep an eye on it. He did further elaborate that if the problem continued to come back, he would make it right and replace the battery.Yesterday the truck nearly failed to start and remember what the guy from Batteries Plus said last month, we felt today was a good day to finally resolve the issue with the battery after all the battery has a 4 year warranty that we were 18 months in on.Today when we stopped in it was like a scene out of Dr. Jekyll and Mr. Hyde. Obviously, the person who we spoke with last month wasn’t there but what was in place was two of the MOST unprofessional absolutely worst employees to encounter. At one point both me and my wife began filming the encounter with the intent to protect ourselves and to hold as evidence to in the matter of how poorly Batteries Plus of Weatherford performed.We have now decided not to hassle with this 3rd rate company anymore and buy a new battery from a company that knows how to take care of their customers. It is pretty clear Batteries Plus does not honor their warranty and you're only wasting your time if you deal with this location.
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December 2023 by Thomas Lee
Great customer service ‼️‼️??
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October 2023 by Katelin Eaton
Kevin is the rudest customer service representative I have ever had to deal with. I might suggest a new career. To the kid who just started, good job but also bail fast, that jobs going to suck.
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October 2023 by vida bryant
Very friendly service. I had errands to run. The associate let me leave my phone and pick it up later. I’ve also had a key fob fixed in the past. Fast & friendly service.
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October 2023 by Jessica Eshraghipour
Had a great experience buying two deep cycle batteries. Exactly one week later, I called to return the cores and was told I wouldn't be able to. Turned out the same gentleman who was super nice the day I bought the batteries, was the same man on the phone with me. He was very rude, contradictory, and wrong about the store policy.Anyways we finally figured out that he wasn't paying attention when I said at the very beginning that "I had already purchased batteries and wanted to bring old cores back that I didn't have the day I purchased the new ones"...he thought I was trying pawn off batteries without having bought any batteries.So I thought, well.. instead of bringing these cores in and getting the money for those. I might as well return the new batteries since I was still inside their (in my opinion) very short 12-day return policy. So that's what I did. If the older gentleman, whose name I won't mention, handled himself at least as professional as the day I purchased the two deep cycle batteries.. Well, let's just say I would've had potentially become a lifetime customer. I have a fleet of trucks and two boats. I was also ready to buy a marine grade 24v 200ah lifepo4, and another marine grade 24v 50ah lifepo4. If anyone reading this knows how expensive these types of batteries are, then you know, they lost a lot of business.At the end of the day. Integrity, self discipline, and positivity go a LONG way. Principle matters, and I'd rather spend my hard earned money where I want, and it's not their anymore.
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October 2023 by Mark Reeder
Treated very rudely. Attendant was a “know it All” attitude telling me my battery wasn’t available at any of his stores. When I found it on his shelf I was treated awful while checking out. Not to be sounding like him but owning several Automotive stores this man would be fired if I witnessed him treating customers like he did-
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October 2023 by RinoGroupGlass
Had a great experience buying two deep cycle batteries. Exactly one week later, I called to return the cores and was told I wouldn't be able to. Turned out the same gentleman who was super nice the day I bought the batteries, was the same man on the phone with me. He was very rude, contradictory, and wrong about the store policy.Anyways we finally figured out that he wasn't paying attention when I said at the very beginning that "I had already purchased batteries and wanted to bring old cores back that I didn't have the day I purchased the new ones"...he thought I was trying pawn off batteries without having bought any batteries.So I thought, well.. instead of bringing these cores in and getting the money for those. I might as well return the new batteries since I was still inside their (in my opinion) very short 12-day return policy. So that's what I did. If the older gentleman, whose name I won't mention, handled himself at least as professional as the day I purchased the two deep cycle batteries.. Well, let's just say I would've had potentially become a lifetime customer. I have a fleet of trucks and two boats. I was also ready to buy a marine grade 24v 200ah lifepo4, and another marine grade 24v 50ah lifepo4. If anyone reading this knows how expensive these types of batteries are, then you know, they lost a lot of business.At the end of the day. Integrity, self discipline, and positivity go a LONG way. Principle matters, and I'd rather spend my hard earned money where I want, and it's not their anymore.
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September 2023 by Lee Holderfield
The guys are great and very knowledgeable.
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September 2023 by Marcus Cleveland
Had just what I needed
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July 2023 by Jeff Williams
I purchased 2 batteries for my diesel pick-up earlier this year. It was a great experience with fast friendly service. At no fault of theirs my batteries had an issue during June and the helpful staff made the exchange very pleasant and fast.
