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October 2024 by Jesse Alonzo
I hardly ever go inside the wells fargo branch, but today I had the pleasure to meet Sonya. I express to Sonya the reason of my withdrawal for the day we were planning to make a money bouquet for my daughter's birthday. Sonya right away cheerfully said that she would do what she could to give me new bills in order to make bouquet standout. She came back and to my surprise she gather new bills neatly and made sure what she handed me was crisp new bills. Sonya went above normal customer service and I applaud her for that. Sonya if you read this keep up the good work.
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August 2024 by L
The tellers help in my situation but WellsFargo is a useless bank makes everything difficult I'm a go to bank of America
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June 2024 by Jessica Cleveland
I only like Wells Fargo because you get paid two days early. That is the only reason. This particular branch is absolutely impossible to get ahold of through the phone. You have to go into their physical location and even then they aren’t welcoming or informative. Wells Fargo as a whole is an awful bank, we’ve all seen the lawsuits, need I say more? Regardless, this location is no exception to the bad reputation that WF holds.
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May 2024 by Roy Hahn
I took my elderly mother to this Waxahachie branch for a cash withdraw. The bank associates and manager were concerned there may be foul play due to her age, but ultimately handled the transaction in a very professional manner. I'm actually grateful they took the time to be concerned and did their due diligence in a courteous way.
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January 2024 by Big Daddy
This branch is garbage. Not only is the manager rude, they will lie straight to your face even when it's obvious they are lying
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December 2023 by Superman 34kck
This bank has been bully me to where I feel like I need to be checked in a mental institution. This is the worst bank that I have ever bank with and they have lost my business I will never bank with Wells Fargo. I wish Wells Fargo would just leave Waxahachie, Texas for good. You get a one star because I'm being nice.
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December 2023 by Marisol Torres
I went in today to the customer service section without an appointment. Didnt really know one was required. I been with Wells Fargo for 10yrs & we use to be able to just walk in & sign a notebook to be seen. The lady made it seem like i was unimportant because No appointment. She told me to call the 800 so they can help me. Waste of time. She finally helped me but made it seem like she was doing me a favor. I'm glad i closed my account down.
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December 2023 by Ebone Ray
Always busy but never enough tellers. The line is always super long and moves slow. The bankers are polite which is why I gave them a 3, but make an appointment if you can before coming because there’s no guarantee they’ll be able to see you without one for anything other then basic teller transactions.
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December 2023 by Vanessa Brazier
Worst bank customer service ever
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December 2023 by Evelyn Ewers
Nobody helps inside lazy employees making us wait said they have an appointment coming in at 10am yet 10:06 and my issue could have been finished by the time they get here if they show up. It’s a wonder why banks are going under now planning to move my business accounts to Chase better customer service first come first serve basis.
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December 2023 by Amy D
Don't be in an kind of hurry when you come here...you will wait! The last 3 times I've come to this location there has been only 1 teller. Morning, afternoon or just before closing...it doesn't matter...you will wait. I've been here since 3:10pm and it's currently 3:46pm, and there are still 2 people in front of me. The teller is friendly, but no one in this building has any sense of urgency. Not very "customer friendly" in my opinion. We are all at their mercy and that's sad.
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December 2023 by Jake Thursby
Well fargo use to open your accounts without even letting you know. Now they need a 7 day notice through an online appointment.
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December 2023 by Gin Yleizah
If racism has a picture, it's wells Fargo in Waxahachie. Went up there to cash my wells Fargo check, they ask for 2 forms of IDs. I have gave them 2 forms of IDs, VALID forms of IDs, they still said they can't take my FSM passport. Some people need to educate themselves before they jump in there to deal with diversity.
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December 2023 by crazy dave
All wellsfargo closed because of weather, but all other banks in town open..... wellsfargo needs to not be scared and come to work.
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December 2023 by The Enchanted Point
1 teller on a Friday with 11 people in line.
Rarely is there a 2nd teller.
