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May 2023 by Hayley Lewis
Best place in town for these services. Great staff and awesome owner!! I love the new office. Wonderful new location!!
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January 2023 by Alexandra Hudgens
The worst place ever... Don't go find somewhere else to go... When I got there it was boxes everywhere. People was waiting and the lady was getting a attitude with almost everyone. The lady that works their was in tights, flip flops, and a big shirt and messy hair... When she took my pee she had on gloves but when she cut my hair she didn't put on gloves. I ended up failing my test and I think it's because of her I think she done the drug that was found in my hair... And if you are a minority they will fail you.... Don't go please...
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September 2022 by Barbara Searcy
They stopped doing fingerprints in December, 2021. Two stars because they didn't answer the phone and could have saved me a 30 mile drive
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August 2021 by JBo Frederick
This is the worst place to trust with any drug screen.I showed up for a pre employment drug screen gave them a sample in which the collector Sandra stared at the sample for over 6 minutes dumped it into another cup and proceeded to say the temperature was not registering. So she called a man in to watch me give another sample. I waited 6 days and no results. She took it upon herself to write the employer a letter making look like I tried to falsely take a drug screen which they wouldn’t test. So I had to call the collecting officer/doctor myself and which of course I passed my drug screen. So not only did she embarrass the hell out of me cost me 6 days of work and almost cost me a new better paying job
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April 2021 by Sherry H.
My husband and I made an appointment a month ago to have our fingerprints taken for our LTC. We arrived at the correct time, but they were having computer issues and after waiting for over an hour we ended up leaving before we had our fingerprints taken. Before we left, while sitting in the lobby we heard a lady (employee) with a very loud voice talking with CPS on speaker phone about a case and was very inappropriate talking loudly about someone's personal business where everyone (full waiting room) was able to hear. When we left, we decided that we wouldn't go back to this location. BUT, for convenience purposes, we made another appointment for today. Today's appointment was great and the lady that did our fingerprints was amazing! Very professional and the appointment went smoothly. While in the office though, I could hear the loud lady talking on the phone...fortunately this time she wasn't giving out someone's personal information.
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April 2021 by Kevin Dill
I was in and out within twenty minutes. The staff was friendly and were very attentive.
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January 2021 by Luisa Salamanca
If I could give this place 0 stars, I WOULD.
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November 2020 by Carl York
Do NOT be late to your appointment - even 5 minutes. (I was because I mistakenly thought they were in the court building.) I was immediately chided for being late and told they'd "work me in". I then sat there for 40 minutes, and I was not even one time addressed again until I left. At least 7 people came and went.... They even took 1 walk-in AND a guy who was 15 minutes early for his appointment while I sat there. I didn't mind waiting, but the lack of any additional communication was uncalled for.Luckily, I have found another place to go, and I've scheduled an appointment with them this Saturday.
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November 2020 by Shane Styne
They were very unhelpful. Hopefully the owner looks at reviews. I was the first person there no one in line. I did have an appointment, I walked in thinking I could just wait and they would squeeze me in. No such luck , I asked well right here on my e mail receipt it says walk ins welcome before your appt. “ I don’t know why it says that the state of Texas says we can not do walk ins, it’s illegal” Both ladies said the same thing. I said I’m happy to sit here 2hrs if that’s what it takes for you to have 3 extra min to do my finger prints. No we can’t do that.Wow I drove 1 hour to another facility off blvd 29 in hurst Texas. They are so nice professional and helpful. I even canceled my appointment through the website created a new one at the other location one month out and they happily did my finger prints this morning. Such great people !! In and out in 3 min. Please don’t waste your time , go to the hurst location and walk right in. Plus they actually care about their people and don’t hate their jobs.I hope this saves someone the extra 2 hrs I lost this morning.I wouldn’t waste my time justifying anything either. It’s very clear by the reviews what everyone is saying must be true. I was absolutely told it was illegal 100 percent fact. It’s really hard to be in a position of serving others, some people just don’t belong in the Industry.
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November 2020 by Nichole Waheed
Do not waste your time coming here they are very rude.
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November 2020 by Jasmine C.
The young lady who did my fingerprints was extremely helpful she explained and answered every question me and my family had. Seeing some reviews I was a bit skeptical but after reading the full reviews I saw it was all from people who were late or had an issue with the appointment not being correct which I understand since this small office had such a high demand the office was non stop busy the girl who did my appointment seemed like the only one who did anything so props to her. My family and I had no problem with this visit I will choose this location again.
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October 2020 by Jessica B
Not sure if this was in their control or not but...appointment was at 11:20, I had to get my kids ready and make the drive only to get there and see this (look at photo). A head’s up would have been nice, would’ve saved me the drive and my time. The good thing is that I was already off from work, it would’ve been worse if I had taken the day off for nothing. Let’s hope the system is working for my rescheduled appointment. Weeks from now...
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October 2020 by Kayla Mooney
CANCELLED my appt because their computer was down, with no option to wait for it to come back up. Rude incompetent staff.
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October 2020 by Amanda Garcia
We use Step One for all Court proceedings and testing. We absolutely love them!
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September 2020 by My Blended Fam
Beware. Step One provided results in direct conflict with Tarrant County’s Veteran Courts results that included 9 months of records. Judge Grubbs denied their results in a custody hearing in February 2017. I believe this business is colluding with certain parents to affect the outcome of child custody cases in this county. I personally know that their neighboring businesses, True Reflection Skin Professionals and Simply Pure Cleaning Services, are currently pushing for anther drug test to be done through Step One again. The owners, Nicole and Daniel Almaguer insist on this location and even offered to pay which is a huge red flag considering there are drug test results already available through the Tarrant County Courts.I would not trust this business at all if your a Non-Custodial parent, a disabled Veteran, or a minority.
