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June 2024 by Michael Spooner
Not very happy with them after my last visit. I sold a piece of gold that I had melted down from 24ct scrap I buy online. He tested it and said it was 18ct. I expressed my disbelief and anger because I immediately thought I had been ripped off by the people I buy scrap from. He said, "Well, it's almost pure." Well, which is it? Almost pure or 18 CT? I needed the money even though I knew it wasn't a good deal, which is why I stupidly accepted it. It was 19.1 grams of 24ct gold, and he gave me $600. It was worth twice that. I went home and tested the sample piece from the piece I had sold, and wouldn't you know it? It came out 24ct. That was an expensive lesson to learn. Be careful with these guys or anybody that you sell gold/silver to. Don't make the same mistake I did just because you need the cash. Shop around. I guarantee you can find better deals than what he will offer in this Watauga store. Get your items tested from multiple buyers. I have a feeling most of his 24ct buys come back as 18ct unless it's stamped.Update: I considered giving this Merchant another chance mainly due to his location and was going to offer to delete the honest review I had left before if he treated me fairly and wasn’t deceptive about the quality of my items, but staying true to his irresponsible business practices he immediately told me to go home as he threw a fit about my review like a silly little child. He continued to try and talk down to me and acted like he was the only game in town, popping off with sophomoric insults like a foolish juvenile, which honestly shouldn’t have surprised me one bit He was more concerned with a bruised ego than he was at winning back my business, which is fine with me. A smart businessman would’ve leveraged great customer service and competitive prices to anyone who leaves a negative review, but he would rather continue to linger as one of the uninitiated and carelessly defend his deceptive business practices. To each their own, I got more than I was expecting at the other place I went to, so I guess I at least owe him thanks for that. All in all, he's an immature, rude, and incompetent "businessman" who will eventually rip you off.
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March 2024 by oraykati Oray
Very nice owner who happy to explain everything you’d like to know about coins. Also very reasonable price too
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November 2023 by Stephanie Elting
I love this place. I walked in w out a clue what I was doing and Kevin, the owner was the kindest most caring and compassionate store owner I have ever dealt with. I came in almost every day this week and he helped me go through everything I had. I brought in cases of spoons and he checked each one by hand and found some gold in some of the stuff I brought in. He never treated me like a nuisance and listened to my troubles and I knew he truly cared about me and my family. It had been a tough week but Kevin made it a little brighter. He's honest and fair and I wouldn't go anywhere else ever to sell my gold and silver. Trust me when I say, once you meet Kevin, you won't want to go anywhere else either. Thank you Kevin for your kindness and patience.
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November 2023 by Chris Mccartney
Very knowledgeable guy and omg the store smells like Kirklands!!!! Very kind polite was never rude just really one hundred with everything if your selling gold or silver come check him out highly recommend this store to anyone thanks ?
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August 2023 by M A Teer
I brought Kevin some sample silver coins from my uncle's estate we were liquidating. He made me feel like they were basically worthless, and although melt price was about $18.20, he offered me $17 each.The lot of 165 coins were sold elsewhere, and the market brought between $26.88-$32.50 per coin.I felt disrespected by the lowball offer I was given, and I would not recommend doing business with them.
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August 2023 by Scott Simpson
Professional, informative and fair. I highly recommend The Gold Exchange.
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August 2023 by Jane S.
I brought in some jewelry that I never wore anymore. Several bracelets, rings and 2 old coins. To my surprise, I was offered $730.00. I expected maybe a couple hundred dollars. Kevin was the gentleman who assisted me. Very courteous and friendly from the moment I walked in. Did the evaluation right in front of me. I highly recommend them. This was my first time there and would definitely use them again. Jane S.
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August 2023 by MAGNET SIGNS
I appreciate Kevin we have done business for a good while highly recommended.
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August 2023 by Steve M
Great experience. Kevin was very helpful and friendly.
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April 2023 by Chad LeClaire
Family owned and operated. I’ve been here several times and they’re always willing to answer questions, provide guidance, and get you the products you’re looking for. Highly recommend.
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January 2022 by Justin Hastings
Kevin Strange was phenomenal assistant and made my visit such a great experience. He answered all my questions (I Had alot lol) with enthusiasm and respect. I believe he tried his best to give me the most value out of the jewelry I brought in. Thank you again!
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October 2021 by Robert Sharpe
Helpful, knowledgeable, and Kevin goes the extra mile. I bought some constitutional from them and had a great experience. One of the few shops that's honest and does the best they can for the customer in a volatile market.
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September 2021 by Jo Hoffman
The Exchange Gold Store is a great place to buy gold and silver bullion, jewelry, collectors coins, proof sets, or just to browse around. Although they have some steep premiums on some coins (I paid almost 10$ premium for a Canadian Bison) they have great prices on other products and some of the best customer service I've seen in a long time. The owner is very knowledgeable about all his products, and can give you pretty good advice if your just getting into precious metals. Do remember to bring cash, as that's all they except, and the door is locked until they buzz you in. All in all this is a great store, and I will be coming here again!
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April 2021 by Very Chill Guy
Excellent prices, great customer service and a good range of selection. They have bullion, commemorative items, and constitutional silver. Fair prices, right at and below market retail. Easy to look around, not a bad place for young or new collectors and stackers. Fun for all collectors.
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March 2021 by Rhonda Thornton
Internet research directed us to this store. Did some research for current pricing for gold, opened our safety deposit box, and headed for the Exchange Gold Store. We had no clue what we were doing, but were welcomed with a smile. Kevin Strange took the time to explain every step in detail and performed all activity in plain sight. We were very pleased with this experience.
