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July 2024 by Gordon
The agent Danny was very patient with me was very good to work with he fixed my phone without any problems no complaints. I had a very good stay here our experience.
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July 2024 by Steve Young
I just went through the absolute worst customer service experience in the store at 6500 Denton Highway in Watauga. For years, I have gone into this store and always gotten great service and good phones at decent prices. I had gone in because earlier in the week, I had dropped my 4-year-old phone and cracked the glass. I went into the store and was approached by a guy who said something unintelligible, but I told I had dropped my phone and it was time to get a 5G phone anyway. He acted like he hadn't heard a word I'd said and asked me how much I was willing to pay. I instead told him to show me what he had and their prices. The last thing I'd expected was used car lot sales tactics in a cell phone store. After showing me boring phones at high prices, I was going to leave (and I should have) when he showed me a decent phone and gave me an OK price. I asked him if it was 5G and he said yes. It seemed like a fair deal. Of course, when I got home to finish setting up my phone, it turned out it was LTE! Of course, he never checked on my insurance (don't buy it) or my upgrade, he was just interested in how much he could get out of me. I suppose we can't expect people to do their jobs, can we? So this guy is either dishonest, uncaring, incompetent, not listening or worse. Unscrupulous would be kind. I would raise hell about it with the store, but these stores are a franchise deal and don't answer much to Metro. Therefore, they don't care and besides, if they said they wanted to make good on it, could I trust them? Maybe I'll have to chalk it up to experience, but I figure if they'll do it to me, they'll do it to anyone. Avoid these people at all costs, cost being the operative word.
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May 2024 by Perla Sanchez
Worst customer service! They are thieves and liars!
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March 2024 by Bridget Parks
Adam at this location is freaking awesome! DONT GO TO ANY OTHER LOCATION!! Ask for Adam- impeccable customer service. Could not find better service anywhere else, I will only go here no matter how far I live. Hahaha -Chris and Bridget
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March 2024 by Ricardo Ramirez
Danny is awesome very helpful n great guy he made me feel like I was super lucky cuz I just went in with $80 n I came out with a phone n full happy service thank u Danny
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January 2024 by Denise Cody
This store went above and beyond to make sure that I got exactly what I wanted and the same plan that I had. Other metro stores didn't seem to care. I recommend this store for a better experience if u have needs that require you to go in-store. Great attitudes ...positive atmosphere
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December 2023 by Hanging out with Jimmy
I give T-Mobile 5 Stars especially to Uncle Sam on the excellent help in me and the wife on buying new phones and iPads then subsequently Tyrone on correcting my snafu of loosing one of those then getting a new phone but finding the lost one and returning the replacement well done gentlemen we will continue using T-Mobile because of you.
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December 2023 by Dana Daniel
HORRIBLE. HORRIBLE. HORRIBLE. LIES. LIES. LIES. THIEVES. RIP OFF. THIEVES. RIP OFFS.
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November 2023 by Lisa Gillum-Wells
Great selection and quick/ friendly customer service. I had to go find out why my Bluetooth wasn't working. This new phone requires an additional button pushed. He was very nice and laughed with me.
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August 2023 by Kevin McCarthy
We've been using Metro PCs for a long time. Get offers all the time to switch. You buy the phone. Pay the bill. You're good to go. This store is a photo copy of every one I've been in.
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July 2023 by Ziaul Ahmed
Outstanding customer service
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July 2023 by Alma Rios
Did not have e great customer service
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July 2023 by Teresa M
Smooth fast transaction with getting a new phone and no hassle! Thank you!
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June 2023 by Jodee Brake
Adam at metropcs is awesome he saved me money for another phone. I appreciate your help
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May 2023 by Shannon Shouse
This location is amazing we had issues at other locations but they went above and beyond to help us
