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June 2024 by Daniela Rivera
This afternoon I came to pick up some stuff and the lady was rude. Despite the fact I asked her to fix my last name on the sheet since it was misspelled, which she had an attitude about, I still received a shirt with my last name spelled incorrectly. Overall I didn’t appreciate the way I was treated.
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May 2024 by David Rodriguez
Kim went above and beyond to help me out of a jam. Fast and friendly. Great store to get your personalized items for your business, school or personal needs.
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April 2024 by Kat
Family run business that do top notch work. They have done an excellent job for my daughters band at her high school and personally for us. Highly recommend!
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March 2024 by Fossil Creek Housekeeping
We've relied on Kims Kloset since the beginning of our business over 5 years ago. Kim and her team have been incredibly supportive and helpful in every aspect. They've assisted us with ordering shirts, printing, and even designing our logo and font. Whenever there was a mistake, Kim took responsibility and went above and beyond to make things right. Working with Erika and Zoe has always been a great. We wholeheartedly recommend this small business!
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January 2024 by Alice Bulbow
Kims Kloset is a “10”!!! We had patches put on a varsity jacket. Had it done in a couple of days and it was perfect! Great staff!
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January 2024 by Jaime Armendariz
I had a very pleasant experience for my first time. They were very nice and helpful and took care of my needs on the spot. Would really recommend them
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December 2023 by Drapers Pest Management LLC.
Kim’s Kloset will definitely be my “go-to” company for all of my screen printing and embroidery needs moving forward! I used another local similar business in the past, but I received poor work from them and they lost my file, so I decided to give Kim’s Kloset the opportunity to earn my business and it was a great decision! I’ve concluded the majority of their negative reviews are based on people’s feelings and emotions instead of real facts, which I think is the only reason this company doesn’t have a 5-star rating.Erica greeted me with a warm welcome from the time I walked in the store and made everything simple and easy, which was a relief! She was friendly, professional, knowledgeable, and didn’t waste any time getting the ball rolling for my order. This type of business specializes in performing custom work that requires attention to detail, so I can only imagine the level of stressed out rude people they have to deal with on a regular basis so kudos to the entire staff.Nonetheless, as Erica was helping me choose the best shirts for the project, the owner Kim appeared from the back of the store, smiled, and introduced herself with a handshake which was refreshing and nothing like the online reviews claim. I just placed the order a couple of days ago, but I’m excited and 100% confident they’re going to knock it out the park and over deliver!
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December 2023 by Brittney Colson
I brought in a hoodie to get embroidered as a Christmas gift. It was done three days early very happy with the quality and that they were able to squeeze me in before Christmas and have it done before then! I’ll definitely be back & I do recommend!
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December 2023 by Aaron K
This lady is Rude. She immediately gets really defensive and was a “ know it all” . . It kind of catches you off guard. It’s a shame too cause she has a nice little business. She could double her business if she had someone else handle customers. REVISION TO POST: I do have the file you requested. I would rather wait longer to get what I needed. My current vender has excellent CS. After I left a one star review you did call back and kind of apologize. Hind site it’s not fair to leave a one star review when I didn’t use your services . I’ll change it to 4 star ( minus one star due to customer service).
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December 2023 by Yvette Campos
The ladies in this establishment are THEE Best!!!! So accommodating & eager to help in every way. They helped me so much. Great products in a timely fashion.
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December 2023 by Shawna G.
Worst service I've ever received. My son went to drop off a stocking for their $8 embroidery. He brought a stocking to match, they convinced him to do the $16 one to get exact match. I called 5 min after he left asking to switch to the $8, they said no, they don't do refunds. We pick up the stocking after paying twice the price, not only does the stocking not match the one we left, but the font is like 3 sizes larger! Unbelievably bad service, bad product, overall horrible.
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November 2023 by Lisetta T.
Bought polo from them. Knew it could not be returned due to the logo. So I ordered a 2XL just in case. Got a shirt that was equivalent to an Large -almost a medium... It is marked as a XXL. Got a lecture about how that is the same as a 2X. Most people know it is NOT. Screamed at me that it was and she has been doing this for 22 years and hung up on me.
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September 2023 by Glory T.
Called up there to check status of order and was spoken to so rudely that it shocked me. How does anyone stay in business acting like this?
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August 2023 by Heather S.
Horrible! The owner is the rudest person I've ever spoken to. I cannot believe she is still in business! I am part of a school booster club and will let the incoming booster club know about this horrible and rude customer service. The one star ratings are almost triple the amount of positive ratings. That should tell you something.
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June 2023 by Hope Hernandez
When I got my letter jacket, the first time, I showed a picture of how I wanted a drill team boot on, and they did it incorrectly, and it looks like a barcode, then, at the end of my senior year, I went back to get more patches, added, and to get it fixed and it looks like they put a patchy piece of green ribbon over the boot to put what I originally wanted, and the stitching is so uneven on all my patches, I would be embarrassed to wear that at a football game. The patches that I got put on whenever I originally got the jacket, all of the stitching is even and done well on the original ones, the ones that are added look so uneven and like they were just trying to get it over with.
