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May 2024 by Julian S
This occurred a while ago but the employee who was working there - Andy is his name which I assume as was the name on the receipt given and was so extremely patient with my Sister and me. We had come in for a trade-in which took longer than expected but Andy was so patient, courteous, and respectful with the entire process. He even gave my sister a free Pokemon card pack for our wait. Gamestop needs more employees like him - thanks Andy!
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March 2024 by Jemes Langston
Store manager goes out of his way to make sure everything's done clearly and nobody is getting ripped off So I would say he truly cares about his customers
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March 2024 by Ray Dwells
This store recently started having Pokemon Play & Trade events. I went to the first one and it was amazing! Chuck's really good with younger fans and helps teach the game to anyone who wants to learn! I love that our local game store is doing things for the community. GameStop lets you pre-order Pokemon too....which I did for Paldean Fates and it was a flawless experience! I highly recomend Chuck and the team at his store if you're even slightly into Pokemon!
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February 2024 by kathleen harris
Poor treatment by employees. I could overhear then taking about me in an unfavorable way.
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January 2024 by Ryan Murphy
Chuck, store manager at store #1607 in Watagua TX, deserves so many kudos. Chuck always goes above and beyond when my nine year old son comes in to look at Pokemon cards. He takes time to talk to him and shot the breeze about gaming and cards. He literally talks about how nice the “man at Game Stop” is. I’ve always noticed as well how he treats his employees, with respect. He’s what you want as a store manager as my son always wants to come back, which unfortunately for our pocketbook creates more profits for your store. ? They recently hosted a Pokémon trade and play day on Sunday 1/28/2024, which allowed for my son to interact with other collectors, in which he was in heaven!
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January 2024 by Leigh Provost
Friendly staff
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December 2023 by Jace Hess
The manager, GameStop Chuck, was very helpful when guiding our questions and concerns on upgrading to a new console. We have gone to him before and he provides excellent feedback to his customers and he really knows what he is talking about. I highly recommended this place if you need questions answered or just ask about what games to purchase.
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December 2023 by Robin H
Gamestop Chuck is one of the most knowledgeable and kindest Gamestop employees we have ever met. We went to the Brooks Crossing location just because of Chuck. During our last visit at this location, Chuck was so helpful, that we chose his location again. If you need help and guidance, Gamestop Chuck is your guy!
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October 2023 by Weeb Family
Our family loves this location! The manager is always attentive to our needs and makes everything amazing. We came today to buy some Funkos and we got a cool tote bag that's horror themed just for buying what we already planned. They have a lot of anime stuff and a huge selection of Funkos. The store is definitely out favorite because of the staff, but really the manager here Chuck always goes above and beyond.
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October 2023 by Quinton Duckett
Showed up at 12 doors were locked called another store and the Manger was supposed to open this location waited 45mins still not open
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September 2023 by Rachel Trimm
I came, I saw, I bought way more than I planned on because there's just so much cool stuff to look at! The guy with the beard goes above and beyond to help you find what you came for (and maybe a little you didn't)This is one of my favorite local GameStop stores. I highly recommend this store ... Especially if you're an older person who wants to buy a game for little Timmy ... And doesn't know what's what ..... Or if you're needing $200 in some Steam currency for your definitely not grandson stuck overseas/ Nigerian Prince
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August 2023 by LNE 213
Staff very knowledgeable and helpful, but this location had a very small xbox selection
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July 2023 by Clint Paschall
Awesome customer service
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July 2023 by Robles Family
Great customer service ? ?
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July 2023 by __ falcon78c
Great service and had what we were looking for in stock.
