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April 2024 by Carol Hotman
Austin and Morri were very helpful and greeted me with a friendly smile today. Customer service has always been great in the year and a half I’ve kept a storage unit here. No complaints. Thank you so much!
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March 2024 by Joshua Walker
Rude hispanic chick at the front. She's brand new.
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December 2023 by amber Sweigart
The location in Watauga TX located at 5501 Watauga road is the WORST. I have been moved out over a month. Left my door wide open, removed the lock and cleaned it out. An employee was walking by and I asked him what I needed to do and he said "oh leave it open. We will find it and move you out." I had also called the month prior and let them know I was moving out and what I needed to do. He said the SAME THING. Now over a month later, I am still getting collection calls/texts/emails for my December rent. I MOVED OUT! I have tried calling the location, no one ever answers. I have left 5 messages and none have been returned. I called the corporate line and it just routes you to the location. Beyond horrible service. I do NOT recommend, at least not this location!!!
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December 2023 by Peyton Celena
I was having an issue getting into my unit because I lost my keys and in a complete hurry to do so before Christmas. Everything has been going wrong, but thankfully this was such an easy process to deal with actually contacting them and Erin was an absolute pleasure to work with! Time efficient, polite, and sweet to my son as well! We will definitely keep storing here thank you!
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December 2023 by alain p.
Very responsive, good price, easy move in. Chris was easy to work with. Highly recommended.
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October 2023 by Jessica LovesFoood
This is a pretty good place
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September 2023 by Jessica Gowen
They let our vehicle get broken into for a 2nd time and again did not call or message us. DO NOT STORE ANYTHING AT PUBLIC STORAGE
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September 2023 by Aaron Viles
ERIN The property manager was very helpful and had helped multiple customers at the time of my check in and did so gracefully and has been a big help ever since. Glad to have landed at a good storage facility that I can feel comfortable at.
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September 2023 by Atria Peterson
Public Storage has always been my go to. However the location did not have air conditioning. I felt bad for the Manager that was working, it felt just as hot inside as outside.It was 101°No-one should have to work in those conditions. I got sick from the time it for me to secure a unit.Please get some air conditioning at that location.
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August 2023 by William Self
Beware apparently if you're just late on a payment that will cut your lock off. I can't afford to be replacing locks I've paid once a month on disability. I hope they don't cut the lock off every month when I'm late every month.
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August 2023 by B E Jackson
Erin is professional, friendly and responsive. She was great about explaining all of the details, including the prorated second month with the special deal they online. I really appreciate the excellent service. Unit I rented was clean and easy to access. Excellent experience overall.
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August 2023 by Skarphire
Hope was really helpful assisting me with reserving a storage unit her energy is vibrant and you can tell she loves what she does I was even assisted in getting a lower rate for my unit her customer service is A1!
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August 2023 by Penny Morris
I forget her name but the lady at the one on Western center was freaking awesome she's so nice and helpful and funny and I really appreciate the experienceI did not appreciate being told that I had an appointment at 11:00 for the one on watauga road and the lady not show up not return my call so I had to go to the other one just to rent my storage unit and I did not appreciate that because that wasted my time my gas and my patience
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August 2023 by Clarissa Curry
Very pleased with this location. Hope went above and beyond to assist me with any information i needed. The place was nice and clean also.
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June 2023 by Ardnos Brunett
I stored a vehicle here, someone stole my tow hitch. Noticed I was in a spot with NO SURVEILLANCE CAMERAS! I left 2 voicemails, no one in the office every time I came by. 9 days later some lady calls me about my spot being empty... I moved out, I won't be back.
