-
July 2024 by Glynn Hackett
Got what I needed right on the price
-
July 2024 by Chris
July 4th update: the tire is still slowly leaking air every day, so they fixed absolutely nothing. Stay away from this Walmarts auto department. They're clearly incompetent.
On June 29, 2024 my wife brought in our vehicle with a tire that was very slowly leaking air (pinhole leak). It wasn't an emergency but needed to be fixed nonetheless. After they "repaired it" and sent her on her way, it lost over 10 pounds of pressure after driving it for less than 5 minutes.
She brought it back and I called The auto center. The auto center representative who answered the phone on June 29, 2024 at around 3:10 PM said they "always do quality control" before releasing vehicles. Which is a straight lie because the air was coming out of a damaged stem valve. Guess what wasn't damaged when the vehicle was initially brought in? The stem valve. Guess what also wasn't happening when it was initially brought in? It wasn't losing 10 lbs of pressure in 5 minutes. Not even close.
The air was coming out of the valve so fast she could HEAR IT with the CAR RUNNING. So how did a tire technician repair the tire, fill it with air and put it back on and not once realize that he'd damaged the valve?!?!
Lastly, I called the representative out for lying to me about quality control and told him they better not release my vehicle again without making sure the job was done right. By that point, my wife was at the counter and after he hung up, he had the nerve to tell my wife, "I had to bite my tongue and not say some of the things I wanted to say to him." Is this guy dense??? Did he not think my wife wouldn't tell me what he said after I hung up? What level of incompetent people are being hired here?!
Zero stars.
Edit: This is also the same auto center that I brought in a previous Walmart tire under warranty telling them it kept losing air slowly over time. I brought it in three times, each time they said they couldn't find it. Odd. Because I was filling it up with air every 2-3 days. Needless to say, I ended up bringing it to another Walmart and they found the leak pretty quickly. But at that point it was time to get a new tire anyway. This auto center is clearly being run by people who shouldn't be running it.
-
July 2024 by Cathy Allen
I got 2 plants on sale. So that win in my book. Decently clean. I picked up a few bathroom items and a water bottle so didn't browse much.
-
June 2024 by Cindi Sartors
We don't live in Waco so it was fun to see items not in our local store.
-
June 2024 by Kara
Do not buy any bedding from this location whatsoever. Two incidents: 1st one was may of 2023. I bought a bed set from here and after opening it I saw bed bugs all in the lining of the comforter and the bed sheets. Absolutely disgusting and all I got was a refund. When I cheeked reviews for that set online I saw there were several other people who had the same issue. Fast forward to earlier this week, I decided to order a blanket from them in hopes I wouldn’t have any issues. But boy was I wrong! Again, there were bed bugs on the blanket. And of course I only got a refund. I will never buy any bedding or clothing from Walmart ever again.
-
June 2024 by Angela Myers
So I went to get these items and when I got to check out they didn’t ring up the price showed a cashier went to check price and said that she talked to manager and can’t discount it toy rang up 8.96 and rug 19.97 but not my fault that it’s in wrong spot and why didn’t they manger come tell me them selfs the employee I’m sure lied and manager was not involved worst customer service ever
-
June 2024 by leen bean
It's Wal-Mart.
-
June 2024 by Marilyn Myhalik
Bad customer service would not recommend this place. ?
-
June 2024 by hector Viera
Excellent
-
June 2024 by Paulette Snyder
There is no such a thing as customer service anymore and when you want a cashier to check you they treat you very rudely.
-
June 2024 by Martina Escalante
Renee King is a blessing and an asset to your store at the Franklin store.
-
June 2024 by Louis Tomassini
Most of the employees are helpful and friendly
-
June 2024 by Elle Roberts
Great place to get Baylor gear at a fraction of the price of the campus' store!!
-
June 2024 by Kharma Ivy (Nikki)
Great place to find all of your shopping needs
-
June 2024 by ronald massie
Great people that work there we here doing storm repairs for power company walmart aloud us to park 40 service trucks there as a terminal hub
