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February 2023 by Dessiree H.
I just left this Walmart and i just want to say the people they hire are so rude me and my husband went to check out and as soon as we entered the check out line this lady was so rude working cashier I smiled and she gave me the ugliest look I have ever seen I decided it was best not to even speak or ask how her day was because she was so rude she even threw my item when tossing the bag thing around my food landed on the floor And she laughed about it I don't appreciate the customer service they have and this employee I made sure to get her name down because I hope this manager or management do something this employees name is Monique also Monique can get a new job if she's not happy with the one she has. I really hope they do something before it gets worse and she causes a fight in this store.
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May 2022 by Nikki M.
All three female staff I encountered had a bad attitude ie. two of them were fighting with each other in the aisle and the third in clothing kept rolling her eyes as I asked to be let into the fitting room. The vibe I got was that they hate life or their job. Energetically won't be returning to this Walmart location and didn't purchase as much as I would have due to this.
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August 2021 by Paulette S.
Was totally upset tonight as they only had one register open, in discussing with the cashier she stated they are going to be going all self check out. Seriously! The restrooms front and back were definitely in need of attention and overall the store was not clean. We will be taking our business elsewhere from here on out.
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March 2021 by Kristine D.
This place has the worst employees working there. They are unhappy, disgruntled, and they don't care about anyone shopping there. Their shoplifting person, tall and bald man, literally stalks me around the store with no good reason! I've seen him do it to others as well. The people will run you over with their blue carts while trying to fill online orders.
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September 2020 by Angel M.
Simply A Horrible Experience (deserved of only a half star! if i could have...) From the Online purchasing of my 4 tires - to the Attempted Installing of these tires using there Auto Dept. On 600 N Hewitt Dr. I first purchased a set of tires on Aug. 28, 2020 at a reasonable price, with the expected date of arrival for the 3rd of sept. I got a text saying that the tires were ready for pickup on Wednesday the 2nd (at first, I thought it was a very expeditious process) But when I arrived at the Hewitt store, I was told that only 3 had arrived (not all 4, not good!) because I HAD ALREADY GONE OUT OF MY WAY (Schedule-Wise) TO DROP EVERYTHING I WAS DOING (at time of text) TO GET THERE ASAP SO THAT THEY COULD PUT THEM ON MY WIFE'S CAR. But rather than raise a stink about it, I decided to chillax and wait for the last tire to get here, hopefully the next day, (Like the purchase order said). SAD TO SAY, They had dropped the ball once again and the last tire did not show up until Saturday the 5th. (even though they never did contact me when it arrives "Like they said they would", I had to call them but was still trying to be optimistic) so I went and booked it in the auto dept to have these tires installed and warranted the same day. (Like the Online Instructions told me to do.) Here's where THINGS WENT SOUTH, AGAIN!!! I was checking in on the outside of their Tire Dept, thinking that the "Service Guy" was gonna ask me for my "Check In Bar Code" to scan in (which was advised to me to do by my Walmart Online Account and text.) but he refused to scan it and after asking me for all of my "Same Info"(that was already with the Online Check in Service code) He finally said that it was gonna cost me around $850 dollars for a new set of tires, Where as at the time I had been trying to explain to him that I had already paid for them ONLINE! And I also told him that I did not want him to change out my TPMS (Tire-Sensors), He did not respond to that either (Big Surprise RT?)... Well he finally understood what I was trying to say to him, but still did it his own way and then sent me into the auto dept office where, (You Guessed It) I had to explain it nearly all over again with the inside guy (Cody) where, BTW, (wasn't wearing his mask) until 5-8 mins into our conversation and did not want to scan my Bar Code Either. Well I asked him how much it was gonna be for the install and warranty on the tires (just to double check them) he did say the same amount as the Service guy did outside but with just one exception, They wear still gonna charge me for changing out my TPMS sensors of which I had already told the outside guy I didn't want them to change out or even touch them (for fear that they would damage them). He told me (sarcastically) that "It was only 12 dollars" I told him it wasn't about the money but that I knew what it would take to change out each of the tire-sensors and that I doubt that they had any replacements for them. He then became emphatic with trying to tell me that "He Knew What He Was Talking About" and finally said that he could double check and so That's when I said Please Do. So after about 4mins he came back with a more calmer attitude and said that they Do Not Have any of those type sensors. SO I asked him again to please do not touch them when changing out the tires. That's when he called in another "Tire expert" (I forget his name) and told him not to touch the TPMS, that's when he said "Sure we won't, But we're gonna change them out anyways!" He Was Very Emphatic! And Sarcastic About It When He Said It Too, (Not realizing that I was standing Right There!). That's when I asked to speak with a Mgr. So His name was Daniel(Mgr) And I told him that I didn't want them to touch my Sensors so he went out into the shop and spoke with whomever and came back and said "OK, Its done". So I left it at that and finally left. But when I told my wife the HECK I went through, She said He
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September 2020 by Kenney K.
Had only one checker at noon on a Sunday. Most of the self checkouts were close. You would think with COVID-19 they would have more checkouts open so you wouldn't be standing in line beside everyone. Will start shopping at HEB
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June 2020 by Candace P.
Arrived at 8:16 on a Saturday night to buy jumper cables because my 16-year-old was stranded but Assistant manager Darrell couldn't let me in because corporates policy is to shut the doors at 8:15 so that customers are out by 830.When I asked if exception could be made since it was an emergency his response was. "Corporate policy, keeping everybody safe!" In troubled times like these Walmart refused to help.
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March 2020 by Bill W.
This is a mismanaged mess of a store. You never can find a store manager and shelves are empty because management does not control how much people take, and they really don't care. Staff walks around in a daze because they are Constantly stocking shelves. I would not waste my time in this store, and will not spend money here when the crisis resolves.
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September 2019 by Hagan S.
Shopping here for toys, picking them out of Walmart's because they are going to be gone soon. The store is average, and service OK, I don't recommend but neither discourage from going. Not a good grocery store place, more for holidays/toys/ specific things you won't see at other places. It isn't very dirty, but not clean, and quite old.
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August 2019 by Joyce M.
I had an item to return today. . .the young lady at the door was awesome and very kind. Then I got to the service desk. . .the girl, Tree, took her time putting on gloves and then asked what I needed. I told her I had an item to return and handed her the sticker from the greeter, along with my receipt. The item was laying on the counter and she said "this is what you want to return ? Why ?". I told her it didn't fit. . .(all the time taking her sweet time and in no hurry). She took the item out of the bag and started to process the return. I told her I wanted cash back and she said "I can't do that. . the machine automatically puts the return back on the card used". I told her that I should have the option of cash back or put the amount back on my card. . .she never gave me the option. . .she processed the return as SHE wanted and then lied to me about it. I immediately went to the CSM standing close by and asked her, "if I do a return that was paid by debit card, can I get cash back ?" She said yes, I would have the choice. I told her she needed to instruct Tree (the girls name) as to policy as she didn't even give me a choice and processed the return without even asking. I asked if the transaction could be redone and was told no, it couldn't be reversed. Throughout the years I have seen how Walmart has gone downhill in the customer service area (and I was once a cosmetics manager in the early 90's). Walmart, if you read any of these reviews, you can do better but it appears to the public that you don't want to try. . .its about the money, not the customer anymore. I know in your mind people will continue to shop anyway but, take a long hard look at others stores that are no longer. . .they didn't think it would happen to them either. Moral of this review. . .I'll be shopping elsewhere and Amazon if necessary.
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August 2019 by Phillip G.
I don't see where I can do a negative star... went in for oil change and tire rotation... had purchased a rotation and balance package... was told by service manager Edgar that could not perform the service because tires showed uneven wear and was unsafe to do and it was Walmart policy... so you purchase their services and then they refuse to honor... did the same on my wife's car the day before??? I'm to mad to say anything else... they suck bad! I'm trying to be nice...
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May 2019 by Cat R.
Only 3 checkers with 6plus in each line. Very poor service. Don't go here if you are in a hurry
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March 2019 by Traci S.
Great place great workers always clean! Also love the deli staff because they are super fast so the lines never build up!
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March 2019 by Teri T.
We are standing at check outs and there is no employees at any check outs! At the Hewitt texas
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September 2018 by Karen G.
I was treated rude by a cashier in the self checkout today. bought a bag and put it in the sack. she came over and said I needed to take all the paper out of it, then she asked me if I had got the drinks and water I said yes I got them first, she went back to make sure. I don't like being treated like a thief. treated very rude at store in Hewitt.