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March 2023 by brian mcmorrough
I went in looking for parts for a cooler at least 20 year old and had the parts in my hand and out the door in less than 5 minutes. These people are great! Thank you!!
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January 2023 by Roshan Ali
Terrible service
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January 2023 by Melissa P.
As a start up business close to a town that had limited options, we leased a machine from Waco Carbonics in 2006. We had them pick up their ice machine today 1/6/23. First off, the machine that was delivered was a used machine - it was a great machine as we virtually had zero problems. Our lease was to include the cleaning and sanitization of the machine a certain number of times per year. Not being able to get on their schedule, we did the majority of the cleaning and sanitizing AND we had to buy the chemicals ourselves!My business manager called Waco Carbonics three weeks prior to our scheduled shutdown with no customers here. She reminded them again the week before - they had more than five days to get here. Finally the last day, she called them and they told her they could not make it out. REALLY!?!I learned of one of their competitors and they delivered a brand new machine which we purchased. I called Waco Carbonics the minute the old machine was put under the covered drive thru to pick up their lease machine. They did not ask why, so I told them we could never get them out here for the maintenance and this time they were given three weeks notice plus a reminder. The gentleman on the phone said "we will pick it up". He could have cared less! Lo and behold, they picked it up that same day!There are other companies out there not - go pick one of them!
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November 2022 by Pedro Morales
Don’t ever come to this company, the owner himself has a terrible attitude and the fountain drink machine thats supposedly fixed stops working within a week. Very unprofessional! I dont know why this company still exist.
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November 2021 by Bruce Brown
Terrible people. DO NOT WASTE YOUR MONEY ON PEOPLE THAT APPRECIATE YOU.
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November 2021 by Rafiq Patel
What a rip off ! They charged me $ 290.00 for a $ 105.00 part saying they had to pay more than $ 200.00 for it. Please, please stay away.
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November 2020 by Dorshan Stevens-Millhouse
We have been using Waco Carbonic for our business location for 1+ years and they have had great customer service. Would highly recommend.
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November 2020 by Reggie Mason
Sounds like from the reviews you love them or hate them. We have had great luck using Waco Carbonic. No one will have better pricing on Co2
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November 2018 by danny pullen
I dont know where these other people went, but the company I went to was professional, polite and did a great job in very little time. We here at Cen Tex Rental Centers Thank you Waco Carbonic
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November 2018 by Thomas Alx
Service so suck
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November 2018 by Mindy Smith
Sandy/Sandra is the absolute worst. She had the nerve to tell me, the customer, that she got huffy because I was being rude, which I was not. She constantly made rude remarks about her fellow employees AND my coworkers. I wish I had read these reviews before my purchase. I would give 0 stars if the review allowed. I finally hung up and ordered the necessary part from another vendor. AVOID LIKE THE PLAGUE.PS - It should be known that I never review any business, good or bad experience. That is how terrible this place is.
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November 2018 by Adam Benton
Our youth baseball organization has been nothing but happy with the service we have received. We needed an ice machine and David got us taken care of very quickly. When I stop by to pick up sno cone syrup it's quick and easy. Thank you Waco Carbonic!
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November 2017 by Youngdae Moon
this place is trash. first encounter was met with condescending looks and dismissive comments. literally told I should "go on down the road".
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November 2017 by SAM ACHARYA
Never ever use this company by mistake too, I have 6 stores this is the worst companies of all. They mass my drink machine so badly, if you heard any body trying to call waco carbonic tell them please see google reviews and decide don't let them put their money in garbage.
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November 2016 by E OA
Seven years of service and get the worst customer service ever. They refused to fix a problem with their equipment, and could careless about losIng business with my seven different locations. Hopefully the owner made the right decision.
