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February 2024 by Sarah Cunningham
Let me begin by saying the customer service at this store is top knotch. The woman who helped me on the floor was incredibly honest, polite, & genuinely helpful. She talked me out of buying a really fun, bright color because she was right that it would wash me out. I'm basically see through I'm so pale. She navigated my attention to a super cute light blue set & I was sold. I was able to make returns of my heinous online choices & have my money returned to my card. 10/10 love this store. I will not order online anymore. There's a reason they're trained in lingerie (bras). Trust them. Thanks, ladies!! Until next time, XOXO. ♥️
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January 2024 by Laura Nicholson
Does nobody know how to do their job anymore? Literally went in for an exchange that was a gift that I knew was online only.The first girl at the cash register proceeded to tell me “they’re over there just grab your size” and pointed off to the left of the store. I asked her are you sure? She said yep and pointed off in the distance. Couldn’t find them so went back up. The first girl was gone so I went to a different girl.She told me oh ya, they’re online only. So I was like well okay cool I just want to exchange for a different size.While she was in the process of trying to exchange, she was talking about how her other coworkers weren’t doing their job correctly and she always had to pick up the slack.Literally after saying that it turns out she returned my items in one transaction and the proceeded to try and get me to pay for what I was trying to exchange. She completely messed up by not making it one transaction.It was a gift so I was not going to pay for it. I just stared at her and she shrugged with a smile on her face and said “sorry”. Never shopping here again.
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January 2024 by Emily Kirtner
Gerka fit me at Victoria’s Secret today, and was awesome! Very patient and helpful. Even though there was only a couple of staff working they were very professional and handled us all perfectly.
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December 2023 by Laura Rose
Great selection.
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December 2023 by avery gerik
I didn’t get their names, but I just want to say a HUGE thank you to the two nice young ladies that helped me out and made me feel so safe today, there was a man following my young daughter and I around the entire mall scaring the both of us, and these two women handled it perfectly, they made me feel so much better and so much safer!! one was taller with red hair up in a bun who even talked to my little girl and made her feel better, and one was a little shorter with long dark hair who was quick to help and do what she could to make me feel safe! great great women and they deserve to be recognized for their hard work and kind hearts! ♥️♥️
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November 2023 by John James
Fat and old is the feeling I get here
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October 2023 by Mckenzie Kirkes
Love this store super clean
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September 2023 by Tonya Gothard
Love their perfume better than others. Heavenly is my fav.
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August 2023 by Vivian Bermudez
Great customer service. Nice atmosphere and merchandise. Love their fragrances. Great place to buy a gift for yourself, family or friends.
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July 2023 by Chandra Davis
Love their variety of bra's and panties
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May 2023 by Santoslee13
Let's just say it's no longer wut it use to be..Walmart ppl with a fancy name thats gone down. This was a place even men wanted to take their wives bcuz everything was so sexy about it..not anymore!
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January 2023 by Cheryl Smeltser
This store location seems to always be pretty busy, with ample staff working the floor and helping their customers with any matter or question no matter how large or small the question or issue is! The employees with Victoria Secret are always very professional, kind, courteous and extremely helpful! They always seem so eager to please their customers and to ensure that every customer whom enters this store location leaves very well satisfied and with full intent on returning to VS to become a repeat customer! Although this store location was neat, clean and very tidy they were low on stock and sizes! Which caused me to miss some really great sale prices and deals that were going on this weekend, and I find it to be extremely frustrating. What they had available in my size was colors and prints that I found to be ugly and off-putting, therefore I chose not to make a purchase and to do with out, for this very simple reason! I don't understand why by now, they can't have their floors fully stocked to capacity and slam out sales all day long throughout the entire day and time to ensure that every customer was a satisfied customer! It is not always easy for me to make it over to the Mall to do my Christmas shopping, so I do plan it around these sale days, only to get there and find empty shelves or very low stocked items! I do hope that the manager will read this and make some necessary changes very quickly to ensure the shopping satisfaction of each and every customer who makes the time to go out of their way to get out to the Mall location and do some in store shopping. I wish you all a very happy holiday season with many blessings to you and yours this holiday season! Peace, Love & Happiness to each of you today, tomorrow and each new day that we are gifted!Sincerely,Cheryl Smeltser
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January 2023 by anna perou
Store manager has poor communication skills. education in how to speak to customers and training on how to provide a customer focused experience would greatly benefit her. Maybe even training on how to use their store phone as well as she know or didn’t want to pick it up to call their direct service line.
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January 2023 by Brett Berryhill
My wife got a good deal and the people checking us out were very nice
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December 2022 by Isabel M.
I went there hoping I would get some awesome customer service. Well, it didn't happen. There was no one around to help. I walked around the store for a few minutes and only saw one employee helping a customer the rest were in the back talking. When I finally saw someone she unlocked the fitting room but offered no help or even asked if I needed help finding anything. All the staff ignored me except the girl at register taking my payment. SMH. I will definitely not go back there.
