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August 2024 by Quentina Vea
I took my car in for a clutch replacement. It took 2 and a half weeks to get the car back after being told “it should be fast since it’s a 6 hour job”. It was about $2,300. When I picked up the car it seemed great. I drove it home ready to take to work on Monday. I got about 35 miles away before the clutch started slipping in 5th gear. Out of fear of trying to get it back while driving, I had it towed back to the shop (another $400). I called to explain the issue and they seemed kind and willing to look at the problem.
After another week of not hearing back I called to get an update and they said it was the new bearing. Since the work was still under warranty, they ordered a new kit but said they forgot to also replace the shift fork. So they needed to add that onto the total. Another $105. They couldn’t give a timeframe because they had to wait for parts to get to the shop. The car was there for another 2 1/2 weeks. I was unable to pick up the car during store hours so I told them I would pick it up on the weekend. When I arrived to pick the car up, it wasn’t even on their lot. It was next door in the Dairy Queen parking lot. When I went to start the car it would reverse. I tried other gears and it would shift into any gear. When I looked down at the pedal, the clutch pedal was down to the ground and not coming back up.
I left the car and called back on Monday to explain the issue. He said he’ll look at the car and let me know. I called back a few days later to get an update because no one had called to let me know what was going on. He said it must be the master cylinder but and said he would replace that at no cost to me. At this point they have had my car for almost a month and a half. The 3rd and final time the car was picked up, the clutch was slipping in 4th and 5th gear so I again had to have it towed to my brother house. Another $550.
This is A car that I drove from California to Texas just a month before. I had the car tuned up before I left California and my original mechanic said it would make the drive but make sure I get the clutch replaced once I got to Texas. As I was told by my trusted mechanic that I used for 3 years, it made the drive with no problems. I was able to replace the clutch myself with a new kit that I paid for and now the car runs smooth and I haven’t had any problems. I didn’t notice the bearing was still broken, or maybe broke AGAIN, but also a few other things that were not correctly installed.
So after $3,505, I asked for a refund of the $2.405 that I gave them to fix my car and I was denied.
I would NOT recommend this place.
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August 2024 by Kelly Washam
These are trustworthy and skilled people. You will not be taken advantage of here. They truly care for whatever brings you in, and go beyond the extra mile to solve problems and even follow up to make sure an issue is resolved. We trust them and they have been so kind.
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August 2024 by RICHARD CHILDRESS
Friendly and quality service!
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July 2024 by Alexander Summerville
Fast excellent well knowledgeable staff, I used to be a mechanic in their field and they provide supreme customer service thank you!!!
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June 2024 by xochitl zuñiga
I recommend them, I took my teoca with just a few details and it turned out very well from now on I will only take it there, they have excellent service and very good treatment, except that I don't speak English, I haven't. I have not seen any bad expression on their part or desperation, I recommend them 100% excellent for me
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June 2024 by verneta horne
BEST SHOP IN TOWN !!!!
If you are looking for amazing care all away around this is ur shop ! Frist off customer service to the work any of my cars including have been phenomenal . They are Extremely welcoming and diligent . My car drives smooth as well and driving tremendously better then before thank you for your continuous communication and care for me and my vehicle . You guys will be my forever car shop !! Your service is the best in the world ! Never felt so comfortable price is right and most definitely service is too . If you are looking for a reliable trustworthy caring shop this is the place to be best in town and best in Texas you won't be disappointed ! Both MIKES are amazing quality of care can’t be beat !! They know there stuff
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June 2024 by Karen Bonham
The service is great. Yes some long wait times but it is a very thorough service.
They will work with you on repairs needed and they have an outside money card to help pay for things. Very diligent and itemized repair estimate. Friendly mechanics.
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May 2024 by Barbara Keim
Mike and the shop personnel are a pleasure to do business with they are professional and very approachable when you have any questions about the service being done on your vehicle I would recommend this shop to anyone looking for a good reliable mechanical shop
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May 2024 by Lori Tumlinson
They have been servicing our vehicles for more than 10 years. We would not trust anyone else with our repairs or maintenance. They do not talk down to you and have always worked quickly to diagnose any issues we have had. Love these guys.
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May 2024 by Justin Kennedy
Texas Star does a great job of informing what the problem is and how they plan to fix it. They give accurate estimates and provide excellent service at fair prices. I always go here for my services because I know they will take care of my vehicle.
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May 2024 by Denjuan George
I just wanna say thanks to the guys at Texas Star and Tires for the fantastic job done on my front end and Tires balance as well as getting me back on the road for my safe travel back to Colorado,
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April 2024 by Alyce Everton
Excellent service, good prices, highly recommend.
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April 2024 by Kat Davila
Such nice guys (and girls?) that took care of me! Always so kind and honest and great customer service!
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April 2024 by gwen lee
Exceptional service! Mike was incredibly helpful in diagnosing the issues I was having with my car. Unfortunately my car was beyond repair. Mike gave a recommendation to a reputable salvage yard that could buy my car and haul it off. He offered to call on my behalf so I took him up on his offer. He went the extra mile to help me and I appreciate that.
We have taken a couple of our other
vehicles to Texas Star and have been very pleased.
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April 2024 by Elizabeth Porak
I have been here two times and both times I was taken very well care of! The staff is very friendly and have a family style type of environment that makes me feel at home. Not only was my vehicle taken care of but the mechanics are very honest people! I trust my vehicle with them 100%
