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March 2024 by Mel W
Exceptional customer service at its finest = this is an easy 5 Star review. All of the staff are warm, personable, and professional.The boutique setting rivals that of companies that charge much more for their boots and western wear... Yes, you know the one: The company name starts with an "L", however will remain nameless, today.And, if you're wondering, the quality goods sell themselves. Waco is fortunate to have Tecovas. Most of Tecovas stores are located much larger cities. I did the research.If the Tecovas store you're shopping in doesn't have the item you're searching for, the staff can locate it in mere seconds via computer. And, will even call the store to insure that the item is in stock, or have it shipped, or placed on hold.I'm a loyal customer for life. Oh, and they offer a 10% discount for Veterans.Thank you, Tecovas.Yippee ki Yay. ?
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February 2024 by Lauren Davis
We came in to get my husband some boots. We waited patiently for 20 minutes for the sales people to clear up, but not only never got helped but literally got ignored. The girl at the front DID greet us but never offered to get us the sizes we needed. Both salesmen were with customers so we waited for them to clear up. While we were waiting a man came in and the girl at the front offered to help him, and got him all the boots he wanted to try on. When the salesmen cleared up they helped people that came in after us and never said a word to my husband or I. After 30 minutes we finally just left. We purchased a pair from the Dallas store and had an amazing experience and thought this would the same here. So disappointed and irritated.
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February 2024 by tom barto
I just ordered a pair of boots from this store and young lady that helped me was beyond exceptional. Go Waco!
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February 2024 by Rick H
Went and bought myself a pair of Caiman boots and I love them. The young lady that helped me was new but she was great to deal with. Very friendly and helpful. Love the boots. Highly recommend.
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February 2024 by Jim or Lisa
Great quality and very comfortable! So far so good!
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January 2024 by Abriana Ciavattone
I do not remember the 2 individuals who helped us this evening, but they were incredible and helped us have the best experience. I have wanted to try these boots for awhile but not living close to one and wanting to be able to try them on first I had not tried them on yet. Well they were so patient and offered kind words to help decide while I tried on a few pairs. It is well worth the price, not just the quality but the care from the team there.
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January 2024 by Santa Claus
Wonderful products. Wonderful service. Wonderful atmosphere. Just a totally pleasant shopping experience. I'm sure to be back !!!
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November 2023 by Anne Burchett
Myself and 2 friends came into the shop to browse for boots while visiting Waco. Our sales associate Christian was extremely attentive, knowledgeable, and didn’t try to sway us a certain way, he was just very helpful. The rest of the store associates were lovely as well. Highly recommend the Waco Tecovas store and the boots are stunning and truly a great investment.
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November 2023 by Jeff Vaughan
The staff were very accommodating offering us a drink while we browsed the selection of boots. They had my size in stock and the fit was quite good.
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November 2023 by Kelly D.
Walked in with zero intention of buying anything. Just looking. You know how it is ! Immediately greeted by Christian - welcomed to the store and offered cold drinks or whiskey! Wow!!! My son became more interested as he walked through the store- Christian provided some guidance and about 30 minutes later we were on our way with a new pair of boots, belt and socks. Great quality - cool thing is - you can get your leather branded with your initials - - - for free- - - in the store !
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October 2023 by Amanda Moen
I had an exceptional experience with Tecova in Waco, and I can't praise them enough! I received a notification that the boot I had been eyeing was finally available at the Waco TX store. Excitedly, I called the store and was greeted by one of their knowledgeable associates who knew exactly which boot I was talking about.What truly impressed me was the level of commitment and dedication to customer service demonstrated by this associate. They promised to have the boot shipped out to me on the very same day. I couldn't have asked for a better response!The following day, I eagerly received my long-awaited boot, and let me tell you, it was worth the wait. Tecova's attention to detail in packaging and delivering their products is commendable.In a world where exceptional customer service is sometimes hard to come by, Tecova in Waco has set a shining example. I'm a firm believer in recognizing and supporting companies that genuinely care about their customers, and Tecova has undoubtedly earned my loyalty.Thank you, Tecova Waco, for your outstanding service and for going above and beyond to make this customer happy. You've earned every one of these five stars!
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September 2023 by David Harvey
While I am not usually one for reviews, I had to write one for the Waco Tecovas store. I have worn various boot brands and shopped at various western wear stores over the years, But Tecovas offers a fantastic product, at a fantastic price, in classic boot shapes that are not offered as in much variety by legacy bootmakers. While the products are great, the store is even better. I have shopped with multiple Tecovas locations and have spoke with Tecovas support online, and every interaction has been wonderful with positive, helpful employees. Even with my great experiences with other stores and representatives of the company, the Waco store stands tall above the rest, which is saying a lot. The employees are even more friendly and knowledgeable, and provide exceptional service with exceptional attitudes. Even with this store being one of their smaller locations with less inventory, I will still continue to go out of my way to shop at this location.To the employees from Tecovas HQ, if you want the best example possible of customer service and experience, this is the model store and team.
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August 2023 by Shalistar Young
While visiting from Nashville, we were truly captivated by the stunning store! The entire staff was wonderful, but we had the pleasure of being assisted by Christian, who went above and beyond to provide exceptional care. If you plan to visit, be sure to ask for Christian – adding this store to your list is an absolute must-do.
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August 2023 by Brent Hoover
I came in on sunday and bought some boots and Harper, Carter, and Braeden knew everything I could know and sized me up perfectly!
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June 2023 by Lindsay Wiseman
This is my first pair and I just bought them yesterday. This review is about the customer service. This store is amazing. As soon as we entered we were greeted with free drinks while we looked. We had walked to the store and the drinks were amazing on a hot day. The staff was outstanding I tried on so many boots. They helped me every step of the way and will even ship my boots home for me. I don't remember last time I had customer service this good. I highly recommend this store. If I am back in the area I will for sure return.
