O'Reilly Auto Parts in Waco, Texas, located at 2304 Franklin Avenue, is known for its excellent customer service and knowledgeable staff. This store offers a variety of parts, tools, and accessories, along with useful services like free battery testing, wiper blade installation, fluid recycling, and Check Engine light testing. Customers have praised the straightforward three-year warranty on batteries, highlighting the reliability and honesty of the store compared to competitors. Many reviews commend the staff's willingness to go above and beyond. For instance, when a customer was stranded with a car issue, employees promptly assisted by jumpstarting the car and filling a flat tire, greatly improving the customer's stressful situation. Specific employees, like Calvin and Taylor, have been recognized for their professionalism and helpfulness. Calvin, in particular, is noted for his kindness, assisting customers with installations and going the extra mile to ensure their satisfaction. Overall, O'Reilly Auto Parts stands out for its friendly atmosphere, reliable products, and dedicated service, making it a go-to destination for car parts and assistance in the Waco area.
Went to the store on Franklin dr to buy some washer fluid The customer service was great Mr. Calvin had me feeling great about the visit I think I found my store
June 2024
So helpful and a great place to shop for auto needs!
June 2024
Great customer service stories always clean, employees are very helpful.
