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September 2024 by Tina Maria Wilson
Roberto, my sales agent was above and beyond awesome!
The head manager, Mr. Kevin was super super hands-on got me the best deal possible extra luxuries
Ernest was great too. The whole team was fabulous. I felt appreciated and got what I wanted which was the main goal. I would recommend Mercedes highly to anyone.
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September 2024 by Vernamae Henderson
My service provider, Wallace, kept me informed as to the status of my repair in real time. I am extremely pleased.
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September 2024 by Kate Sherwood
The service department was great they sent a video of my car to keep me informed cleaned it and was really fast and kept in touch with me about time frames. Thank you
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September 2024 by Kevin Kessenger
Excellent service fast oil change car was cleaned excellent. Love the service all new management in the store check em out
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September 2024 by kate aburime
Wallace who was the service representative was most excellent. Very helpful, courteous and knowledgeable.
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September 2024 by Mrs. Hazel Hughes
This was my first time coming to Waco Mercedes. I was not liking the location on first glance. The service guy Wallace was very attentive and sincere. He ensured to keep me informed while my vehicle was being serviced. So this made a more pleasant experience. Also Pablo one of the salesman also helped me with syncing my app to my car. I was so thankful. I would definetely recommend Waco vs the previous shop Georgetown Mercedes which was a horrific experience there. I will continue to come to Waco from here on out!
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September 2024 by Carol Thompson
Mercedes Waco Service Dept always does a great job! Wallace and Caroline make sure I am well taken care of!! They go above and beyond and are awesome!
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September 2024 by Jose Beceiro
Mercedes-Benz of Waco does excellent maintenance work, and they are very professional and courteous when it comes to customer service!
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September 2024 by Dan Moroso
Wallace is alway extremely knowledgeable and super helpful.
Dan M.
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September 2024 by Nard Papi
I was taken of care of and put in a loaner vehicle in no time, I really appreciate the service here at this Mercedes Benz location. Wallace Fletcher really made me comfortable with the entire process and I’ll be coming back for all my maintenance services.
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September 2024 by Numrah Shekha
I wish giving 0 stars was an option here, but unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then on, it has been the worst car experience I have ever faced. Within 48 hours of taking ownership of my brand new Benz, the car malfunctioned and I was unable to drive it. From then on, my experience with Waco and my rep Pablo was something I have warned all of my family and friends against. While I understand cars may have issues & that is well outside the control of the dealership, their response not what you expect when spending over $150k on a car. The rep (mentioned above) who got commission off of me was rude when we called on updates, the team overall lacked communication and were not keeping me well informed about the status of my vehicle. Rather than them keeping me informed, I had to go well out of my way to obtain status updates (most of which had responses of no updates). Having worked with Park Place/Sewell in the past, I am used to exceptional service. This was not anywhere near comparable to the experiences my family and I have had at the other dealerships. They claim to strive for excellence on their website, but from my experience that pretty much stops after you hand them a check and they secure their commission.
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September 2024 by Grear Dale
Outstanding services experience for this specific appointment. I had no issues checking in and out with no delays. I will definitely visit again in the near future for required maintenance of my vehicle. The service rep was professional and proficient in his work, thanks.
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September 2024 by amanda rodriquez
Fast friendly and fair definitely recommend
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September 2024 by Tom Lenart
Very convenient and simple.
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September 2024 by Venkata Sami
Staff are very excellent and caring. Provides promptly service.
We are thankful to their service. We appreciate that.
