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December 2023 by robert ward
A lot of money for an amateur job. The place is clean and nice, the staff is nice, but the quality is poor at best
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July 2023 by TheBabyQ
I have had a membership here since February. My esthetician Danielle is excellent! She is taking such great care of my problem skin. My skin feels like it did before i started having skin issues 40+ years ago. I didn't think it was possible, but Danielle really knows skin and how it works, which is essential to skincare. She is so sweet and geniunely cares about her clients. I am so thankful for her. Massage Envy-Waco truly has a gem in Danielle. Elsa and Ashley, who work customer service at the front desk, are thorough, personable, and knowledgeable. i really appreciate them. Jocelyn, who also works at the front desk, IMO, needs more knowledge as to how customer service works. She is quick to shove you off onto the companys app and no eye contact. really takes away from the whole experience Massage Envy works to convey.
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June 2023 by blue raiders
They always seem to cancel my appointment right before it’s my time. Has been more than twice already.
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May 2023 by Tee Hatter
Dani is so amazing! I have been going to her for my facials and the results has been phenomenal! Definitely recommend. Very knowledgeable and helpful
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February 2023 by Christa Miller
I had a deep tissue massage with Pete. He is amazing! The best massage I have ever had. He worked so hard and definitely found the problem spots! Highly recommend Pete if you have really tight muscle issues.
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January 2023 by Jonathan Ramsey
Went in for a 1 hour massage came out feeling amazing. Staff was very nice and quick to help. Amazing staff amazing experience!
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December 2022 by Ademola Omotayo
Worst company with most unprofessional staff I have ever seen. Asked to change a service but was told I cannot and will be charged the total amount. Requested the policy stating those rules but none of them could find their policy book. Asked to speak to the GM but said I could not speak to him. Asked for a supervisor but was told it would be another 1 hour before the person came in. Receptionist and lead therapist were very rude . Eventually, the receptionist brought out the Wellness benefit document for subscribers (see attached) and said that was the policy for cancellation; but couldn't show me the policy for non-members. Even the one brought out for subscribers does not have the condition for my request.Nevertheless, I was charged for service not rendered (i.e., no massage) despite asking to change or cancel it. Company pledges commitment to friendliness and professionalism but do not adhere to that in any shape or form. Please stay away from this scam of a company.
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October 2022 by Anita Ross
Updated review. The Front desk employees are sweet, the therapist are good, but no one ever stays. I have sent multiple emails for appointments canceled because the therapist is no longer there. Out of the last 3 appointments I had, 2 were rescheduled and I canceled my membership because you could never get In at a convenient time. They even canceled one of my appointments and the manager argued with me I didn't have any credits. Come to find out they never took me off of the book where they canceled ME FOR August 4th. They lost another therapists. Guess what? no appointments available so you lose you credits. I emailed corporate multiple times including the emails from The (Waco) manager. They stated 3 times already they were emailing the Franchisees to let them know of my experience they would be reaching out. We'll 8 weeks later 3 emails and nothing. Just give me a refund of my last session. It's sad because I had 3 friends join after I did becuase it was good 3 years ago. They all canceled their membership too because they could no longer get the same therapist or a convenient time. Hopefully, the Franchisees see this and gets descent management that does care for their business as it were their own.
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August 2022 by Jennifer Simpson
If I could rate less then a star I would. The scheduling is awful. I have been rescheduled multiple times for several appointments. I was scheduled with a therapist on her day off as well and was called told I need to reschedule. I was also called and told my therapist resigned and I went in and she was scheduled for my husband. Truly the worst scheduling I’ve ever had to deal with. Also, I was told that because my husband put his account on hold due to being gone for work that I would physically have to bring his atm card into them to prove I had authority to use his card as it was the card on file. Absolutely ridiculous
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August 2022 by Matthew Kunz
They cannot deliver the services but hold you to a 1 year agreement. Very few appointment outside of normal working hours. If they have to cancel due to staff leaving and you can't fit into their schedule, they still charge you for that month. Be reasonable, if you can't deliver the service, don't hold people hostage for a year.
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August 2022 by kellie ferguson
While the therapists are great, scheduling has been a nightmare. It has been a complete waste of my money and causes additional stress.
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July 2022 by E Montalvan
Massage therapist TJ and Erica were great. However, I went in to use my last credits since canceling my memership and just was so very saddened by Massage Envy's business practices. No regrets in my decision after this morning. Customer satisfaction is not a concern at all at this establishment.
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July 2022 by Diana ASP
This is my third time going in for a “60 minute facial” it always ends up being 30-40minutes at best. They stop 10 minutes before to give you time to get dressed then 5 mins in the beginning to get undressed and another 5 minutes getting “ready” for the actual facial.
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June 2022 by Kathy A.
Prices are far too much for the level of massage delivered. ME does not always answer the phones. I requested a particular therapist and guess what she didn't make it to the appointment. I'll never go back.
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June 2022 by Ashley Marshall
I would give them 0 stars if I could. Let’s start with the amount of time they’ve canceled our service last minute due to sick employees, limited staff, etc. I called today 1/23 because I was on my way to get myself and my son tested for COVID. I was VERY bummed to miss my facial as I was looking forward to it. But I of course don’t want to risk someone getting sick. I asked to transfer it to my mom and they said no and I would be charge 50% of the service! I was very upset because I was trying to get the service covered and we have so many credits I’m not sure why we couldn’t transfer to her since I never transferred a credit to her.After trying to talk to a man named Brian he was not understanding what I was saying. He was so rude , hung up on me and when I tried to call back he was denying my calls. I AM A PAYING CUSTOMER!!!!! I’ve never felt so disrespected in my life. I will be getting a full refund for any credits I have and NEVER GOING BACK!!!!!
