Mailbox Centers in Waco, TX

“LITERALLY. THE. BEST. UPS STORE ON PLANET EARTH. Moved here from Dallas. The staff makes all the difference. Give them raises so you can keep your talent. So helpful. Great work ethic. Customer service oriented. Helpful self service kiosks for Amazon returns. Clean. Open Saturdays. Flagship UPS store.”

“This morning I decided to visit this UPS Store for my several Amazon returns. I was greeted by Abigail, who had a warm smile and welcoming demeanor. She efficiently took charge, asking if the returns were for Amazon and if I had the return QR codes. I handed over my phone because I had no clue on what to do and she scanned the codes needed, making the process feel seamless. I accidentally chose Kohls on one of my returns so she showed me the process of restarting the return/starting a return. Her clear instructions and thorough explanations made me feel confident that everything was being handled properly. Throughout the process, Abigail's friendly demeanor never wavered. She chatted pleasantly, making small talk about the items I was returning and even sharing a few tips for future returns to make the process even smoother. Her genuine interest and willingness to help made the entire experience enjoyable. After all the items were processed, she gave me a receipt with my tracking information, ensuring I had everything I needed for my records. She reassured me that the packages would be on their way to Amazon and thanked me for choosing their UPS Store.
I highly recommend visiting this UPS Store and I will definitely return for future shipping and return needs!”

“I want to say Thank You so very much for helping intercept a package that my daughter thought she was shipping to a friend, which we found out was actually not a friend, but an online scammer. You really helped save the day. I'm one grateful Mom.”

“I recently needed a very special wedding present packed and shipped to California. It arrived quickly and intact. The person at this location packed it extremely well. They were all very professional and kind. They understood how important this homemade gift was to me and treated it with care. Thank you to all involved.”