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March 2024 by James Elvgren
When I moved here in 2018 I needed to file my tax return. I don't remember who it was but they did a great job. I was surely satisfied with my refund. Thanks and when I am back on that side of town will be back.
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April 2023 by Byron Terrell
Everytime I file my taxes.. sometimes I wonder why my tax returns always low refund and not get a lot what I usually should ?.. other than that customer service went well and understanding with customer
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April 2023 by Rachel Barker
VERY expensive! We hav an appointment and arrived on time, actually a little early. The one person there told us our preparer wasn’t there yet, so we waited. Communication was very poor. The person that was there when we arrived was talking to our preparer about another employee, not in a positive way. How unprofessional! I gathered someone either called in or did not show up. We did NOT feel valued as a FIRST TIME customer. Our preparer was kind. We felt bad for them because it seemed as if they were turned out without a lot of training. I have ZERO confidence in Jackson Hewitt and we will not be back. This took over 2 hours, and our return should not be that complicated for a professional. Our information had to be sent electronically to someone in another office to be reviewed because we knew it was wrong immediately. That person had it done in about 20 minutes max.Buyer beware!
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April 2023 by Robert Littrell
Very knowledgeable and courteous assessor speedy process in and out within minutes it seemed.
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March 2023 by Amaya Money
They were very very helpful! Goodbye H&R Block and helloooo Jackson Hewitt!
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March 2023 by Dorian gray
I did my taxes for two years in a row,i am still waiting for my money,when the IRS denied my tax return i went to this placr to get some customer support, the lady give me the IRS phone number, thats great service! I am still waiting for my 20&22 in come tax return s
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February 2023 by Shawn
Hi, returned to Jackson Hewitt yesterday for my 4th year in a row and as always the process was smooth and hassle free, but suddenly this year I was denied my money up front on my card even though nothing has changed at all..same job, same income, same everything. Last year the money was approved and on my card LITERALLY BEFORE I GOT UP FROM MY CHAIR!! When I asked the lady why I was suddenly denied my refund up front she informed me Jackson Hewitt has changed banks. I am really disappointed because I've recommended you to all my friends and now this. I'm told I have to wait 21 days, I could've just filed myself and saved what I paid to have you do them if I wanted to wait. I really don't know if I'm going to choose you guys next year, I'd like to but now with this new bank denying me after 3 years instant approval, I just don't know. Please go back with your old bank before you start losing customers who like myself will be forced to wait after paying, when we were always approved before.
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February 2023 by Christy Canady
I love the fact that I'm remembered year after year like I came into the place yesterday. The level of professionalism is wonderful and humor and comfortably is off the charts. I won't recommend another place, neither will I go to another tax store.
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February 2023 by Marcus Sanders
Clarenisha was a great help she was very professional and polite she helped me get a nice refund so if you’re going to Jackson Hewitt in bellmead Walmart she’s the one to see ??????
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February 2023 by Andrea Jackson
It was fast and easy to get my personal and business taxes done. My tax preparer was professional and friendly.
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December 2022 by Monica Humphrey
Great place to file your taxes fast on there job great customer service. I will return next year thank you Amber.
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April 2022 by Melissa Bryan Adams
When we sat down the preparer ask if we had used JH before and we said no. She had all of our paperwork in front of her and at no time did she say. Just so you understand having more than a W2 is going to make the rate increase. She never offered that. After 15 min on the computer she came back saying that will be almost 400.00 I ask her wait the sign says 59.00 in huge writing and that’s why my husband came here. She said well I normally tell customers the more w2’s or 1099’s you have the more it is. And most of our customers have been here before and know. OK I told you I had not been here before and you plainly had every form in front of you so were was my tip off that you were going to rape my wallet? If you tell other customers you should tell all of them. We walked away very upset and even called the supervisor but nothing was done. I would Never send anyone to JH not even an enemy.
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April 2022 by kat palisi
The lady who did my taxes was very good and helpful 10 star's
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February 2022 by Shaniqua Corsey
Kudos, Special, and Many Thanks to Carina Garcia, Beatris (Bee@triss), & Amber from the Jackson Hewitt Team. These Ladies were extremely helpful, exceptionally knowledgeable, and astoundingly patient with me. They never rushed, became rude, or uncourteous at any time over the course of two days while preparing & filing my taxes. I find them genuinely kind and warm hearted. There's no one else I would've wanted to do my return than these fine Women. Truly a credit to the Jackson Hewitt Team. Due to their excellence, I'll be returning year after year most definitely! Again Thank you Ladies from the bottom of my heart! Don't ever change!Sincerely,Shay C.
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February 2022 by Blitz Riot
This was my first time filing at Jackson Hewitt and it was better than I could ever hope for. My tax preparer was Halie Istre and she was wonderful. She made me feel like I was an actual person and not just another number. I came into the bellmead Walmart worried out of my Mind Over my taxes and Halie and the store manager Amber Vanauken answered every question and eased every fear. Thank you Halie and Amber and good job Jackson Hewitt for hiring these two awesome people. I will definitely be back!