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“We had a great upgrade experience for 2 phone lines with an associate by the name of Victor. He went above and beyond to make sure we were taken care of. Thank you Victor for such a positive and speedy experience!”
“I traded up for a new phone today. Collin was so helpful and didn't mind spending extra time transferring my pictures, etc, to my new phone. Grest customer service each time I visit. Thankbyou.”
“Waco WiFi has top notch service. We rarely have any problems and if we do, they are fixed ASAP. Their customer service beats all others. I sure wish other places had that same customer service.”
“We recently came here on a Saturday to get help transferring data over to a new phone. Julietta was the only employee working that day. Customers were coming and going the entire time we were there. Very busy day. This young was able to multi-task, helping every single customer and providing excellent service. We were amazed at her professionalism and knowledge. Thank you Julietta. You deserve a raise.”
“WE all know the pain in the arse when going to any phone service company. We know that os going to be a while and answering a million questions over and over of the same questions. BUT, I had the Top Gun Pilot of Verizon or any other phone service I have ever had. Her name was ALYS LUNA. She went over and beyond for an hour and half fighting on me behalf with the "corporate " representatives. A little issue that took 2 minutes to fix, became a 3 hour adventure. It started Saturday with me taking to corporate over the phone. I did everything they asked and my phone was still not reactivated. Verizon shut it off due to "fraud" which they are unable to tell me what fraud it was. They did this with out any OK from me. Any ways ALYS did her thing and made it happen. Keeping me calm in the meantime. She set the mood with her calm demeanor and smiling, laughing attitude. Thank you so much ALYS LUNA. Verizon kept a customer because of you. Verizon, you need more customer specialist like her. She is a specialist by far..”
“We got a way better deal from Astound than we had with Spectrum. We couldn’t be happier with our switch and the internet is blazing fast. Our installer, Tristan J., was a rock star who made sure everything was perfect before he left. He is what an internet company should want in an installer. I can’t say enough great things about Astound. We are so glad we made the switch.”
“They do keep pretty fast speeds. We had the 200 Mbps and we stayed around 160. Only got around 70-80 on wifi but still decent. Only reason I gave 4 stars is because it would randomly go out and sometimes like 4-5 times the same day and usually in the afternoon. Just random. Overall they were good.”
“Kiana is very helpful, she worked with us showing us every step. She was very nice & polite. She got us in & out , and made sure we had everything the correct way. I definitely enjoyed my service here at spectrum, because of Kiana. (AND IM NOT JUST SAYING THIS BECAUSE MY NAME IS KYANNA lol)”
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“My Family is very Happy speed Net is fast and never skipped a beat it stayed consistent we are very greatful for speed net and will continue to be a customer with fast Internet service after dealing with Viasat which was a mess I can honestly say speed net is the best !!! Sincerely Anita from Shiro Texas.”