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January 2024 by Karen Harper
I have asked at least 3 times for the lighting above my unit no. 81 to be repaired. It is very hard to see in my storage unit. Please repair this.
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December 2023 by Cathy Mayfield
I had my items at this location for a little under a year while we were moving to Waco. They have a rat problem. We had no food items in storage. We had rat damage to dining room chairs (ate through the fabric), area rugs, probably more than 100 boxes had been chewed on as well as the contents. They chewed up towels, plastic bowls, my toaster. We probably have around $5000 in losses & management offered to give us back our December rent ($300) hoping we would not leave a negative review. I did not take out their insurance because I have a homeowners insurance policy. It does, however, have a $5000 deductible. I would NEVER place my items here. We had so much damage and, what the rats didn't damage, they left rat droppings all over. I am so disgusted by this whole thing. For reference, I was in their largest climate controlled unit. DO NOT PLACE ANYTHING YOU CARE ABOUT AT IDEAL SELF STORAGE NEW ROAD.
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December 2023 by Vincent Ratliff
Brandy is the face of Ideal. When I initially rented with Ideal, I called and got prices on units and she followed up with me when the units I needed became available, in a world where communication is non-existent or lacking, at best. I waited until after hours to get something from my unit and Brandy went out of her way to make herself available to accommodate my ignorance. Self storage should be simple and seamless, hiding in the background, which has been my experience with Ideal Self Storage on New Road, right on par with how storage unit rentals should be, but Brandy puts an unthought of customer service stamp on it, which would make me hesitant to rent elsewhere.
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November 2023 by Kristy Benns
OVERALL THIS IS A GREAT PLACE TO RENT STORAGE UNIT. EVERYONE I TALK WITH WAS VERY HELPFUL AND NICE.
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October 2023 by Lizbeth Mendoza
Great storage unit ! Definitely will recommend. Loved how friendly they are there at the front dest !
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August 2023 by Lisa Dickson
Because my unit keeps going up and it not worth the price because I have a small unit.And not happy with this at all.
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August 2023 by Barbara Clifton
It means so much to have a clean, secure, comfortable location for storage. The onsight manager, Brandy, is upbeat and always cheerful. Her willingness to help is so appreciated. Thank you for providing Wacoans with this positive environment even tho I am working diligently to move out. ????
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August 2023 by Paul Canaris
Took over business from K&K. Raised rent immediately. Issues on their end with getting credit cards switched; then gate codes not working causing access issues. Overall slow to resolve issues and return calls (one number was out of service). K&K had a lot of security cameras; not clear that these remained or were replaced with a like number.Based on this we took our business elsewhere. It may simply be growing pains, and it may improve but no longer felt our unit was secure? Asked for a refund for remainder of month. They replied it was not their policy to do this. Lost 1/2 a months rental. Would not do business with them again.
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August 2023 by Courtney Eldridge
Very personal place friendly staff affordable prices if I ever need a storage unit again will definitely be back again
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July 2023 by Pat Johnson
Wonderful experience! Brandy is so helpful and very courteous!!
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July 2023 by Erling Prasad
Fantastic experience for all my storage and moving related needs. Security focused and see many improvements in progress. Great customer service.
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May 2023 by Mackenzie Lewis
*****RAT INFESTED & DISHONEST MANAGEMENT **** Go somewhere else!!!!Just spoke with Jordan and he admitted that the managers are not in the same page with the information they provide customers. I was told that when moving in at the end of April that since I would not need a storage unit for a month I would be prorated. He was the actual person I spoke with. Also went into the office to sign paperwork him and verified what we discussed over the phone. He obviously lied to get business. My times were in there less than 10 days and they locked my unit. Move in 4/22/23 and moving out 5/13 and want me to pay $164 for only 13 days of May. Jordan told me to ask specifically for him to work with me. Then he tell me oh well we are trying to get managers in the same page. They know they are telling customers lies. $214 for a rat infested storage that have only had for less than a month.
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May 2023 by Nancy Shelton
Joshua was very helpful. I had to leave a message but he returned my call promptly and was very professional. I would highly recommend Ideal Self Storage!
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May 2023 by Missy LeMay
Excellent service the whole way through the process of storage until rental to uhaul rental. Made our moving experience so easy!!
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February 2023 by Lisa Fallon
Amazing Customer Service!! I will never go anywhere else, after my first experience with this awesome place a couple of years ago. ( I tell everyone I hear talking about renting a U-Haul / and or Storage rental to START here! You will have a positive moving experience!)
