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October 2024 by Tyra B
This is the 2nd time I’ve stayed here and the hot tub didn’t work it’s like I’m paying for amenities that aren’t even available when I let the front desk lady know and requested help she didn’t seem too concerned and proceeded to tell me there was no maintenance man on site so wasn’t able to get in the jacuzzi
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October 2024 by Miriam Collazo
They should change the information they have on the Internet because when you arrive at the hotel they tell you that there is no breakfast included.
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October 2024 by Debra Walter
Did not offer Complimentary Breakfast, Shower is very outdated and Hot Water in sink did not work!
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October 2024 by Lori Stratton
only staff on duty was outside with friend...empty hotel, no cars...not allowed to check in a little early.. so much weird in this room... odd smell, wobbly and uneven floors... wondering why I should maintain member status
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September 2024 by Indian Flower
They charged my account twice, admitted they attempted to process it twice, and refused to help give the money back telling me that it would take 10 to 15 business days for the money to return to my account. They also had a pending cleaning charge that finally was removed after a week from when I checked out. I won't be staying there again, just for this hassle. Also, they did not serve breakfast, the only breakfast that was available, you had to pay for.
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September 2024 by Chuck Wells
I only spent one night here and it was very comfortable. The room was clean and the staff were very heloful and pleasant. A restaurant called taqueria guadalara. The burritos were amazing! I recommend this place to all who love authentic mexican food.
Food and drinks: Taqueria guadalara is close by and serves excellent food.
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September 2024 by Cindy Kell
I reserved a 2 queen bed room for myself, my sister and her friend. We had IHG reward points and the room was going to be covered! This hotel was a bit out of the way, but it was FREE! So I convinced them to stay here. We got to the hotel around 6ish and the place was packed. The lady at the desk was kind but a bit frazzled. She gave me the key and we went up. To our surprise we had basically the honeymoon suite. Who knew Holiday Inn had that? One king bed, a small couch and a JACUZZI TUB all in the room!! I will say our friend was quite upset and I was embarrassed! I figured it was just a mistake, but after a trip to the front desk I was informed that a rowing team was checked in and that was the only room they could give us. I guess, so much for a reservation. After explaining that we would not have chosen this hotel had we known our accomodations, she offered to refund our reward points and give us breakfast vouchers as free breakfast is not offered at this hotel. I did not ask for this and was very appreciative! We made the best of it that night and had a good breakfast in the morning. However, the reward points have never been refunded. My husband and I have called the hotel and the customer service lines for IHG multiple times always with the promise that the points will be there in a few days. The main problem I have is the lies being repeated to us by everyone we talk to. If the manager couldn't refund our points just tell us, don't give us the run around. I went from a little annoyed with the loss of a 2 queen room (I was not causing a scene or anything like that) to being super surprised by such a kind gesture to now just being extremely aggravated and just mad at the whole customer "service" of IHG. Hopefully, when you reserve a room you will actually get the room you reserve! We stayed here on 4/18/24 and still no refund even though it is continually promised.
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September 2024 by mish130
I'm a retired pilot who also earned QANTAS Lifetime Gold Frequent Flyer. I've spent my life in hotels.
This is a great hotel that represents excellent value for money. It's in a great location. Within walking distance of Walmart and a few food outlets.
Lots of parking available (for free) and it's only a short drive to down-town Waco.
The room was wonderful and well air conditioned (on a couple of very hotel Texas summer days!).
The bed was comfortable, and we slept well.
The restaurant is pretty cool. They have happy hour with cheap drinks/appetizers which is great to enjoy after get back after a day or work/visiting. The lady who serves behind the bar is lovely and enjoys chatting with customers.
The only negative I have to say is that the kitchen's pizza's were under cooked. Very 'doughy'. Both my daughter and I found the pizzas to be undercooked and ended up just eating the topping off the top. Likewise, the fries were under cooked when we ordered a burger.
They have an indoor pool which is nice for a swim. The daughter enjoyed it. I think the pool has a hot tub, but I didn't hop in.
The hotel is pretty new and well appointed. I'd stay there again. Thanks for the kind staff.
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September 2024 by miguel anguiano
Good hotel
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August 2024 by Rachele Floyd
Stairs drop you outside, away from the main parking lot. Not ideal for those of us that prefer stairs to the elevator.
Rooms: Clean. Everything worked. Microwave and fridge in room. Two chairs, which we always appreciate.
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July 2024 by Michael Noffsinger
This location always does their best to be accommodating. Misti is a joy to talk to and will go the extra mile to make sure everything is right. I have never had a problem with either the staff or the rooms here. They have always made sure that their guests are taken care of. I travel to TSTC a lot and this is a close location, and, dare I say, my home away from home.
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July 2024 by Elena Moore
Needs some work.
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July 2024 by Rigel Tuffnail
Very nice facilities and location. Misty at the front desk was outstanding, and took care of all of our requests. Thank you so much, Misty, for the kind and wonderful customer service!
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July 2024 by Logan Williamson
Went to check in around 5:30p, said my room might be dirty and they had to check it first. Took 20 minutes to get checked in. They offered to comp my breakfast as apology.
Gave me a key with the wrong room number. Went back down to desk. Gave me the right room number. Key didn't work for that room. Went back down again. Finally got a key that worked.
Went to check out the next morning. Got charged the stay+breakfast pricing. Asked about getting the breakfast comped. Was told they would adjust the charge and email me a new receipt. Finished work later that day and still haven't gotten the charge corrected. Paid $13 for a breakfast that should have been comped. Horrible service, will not be back.
Edit: just called back to ask if they're going to make this right. They said there is no manager on duty except 8a-5p and nobody there right now has the ability to reduce the charge by $13.
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June 2024 by Shelly Tyson
Had to wait for my room an extra hour. Charged $30.00 extra on my card.. "in case I damaged the room?" Said I get breakfast, then turned around and charged me for that. "I went through 3rd party (expidia)." Never had to deal with any of these situations ever from any Holiday Inn.. I do a lot of traveling, but I will never go back to any more Holiday Inns. Very disappointed ?!
