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September 2023 by Eva M.
Re: Cashier Sadey P. I shopped at HEB on Wooded Acres this afternoon and I went to the express lane to check out. I was not happy with the girl that checked me out. She needs some more training. I had bought watermelon slices; she bagged them and then placed my block of cheese on top of the watermelon. Most checkers bag just the watermelon only in a bag as it should be. Then she stood there while I put all my bags into the cart. Most checkers will help put your bags into the cart.
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May 2023 by Kelly L.
This store is still better than the one on 19th, but the curbside pickup service is pretty bad. This store is an almost 30 min drive from my home, but unfortunately there aren't any closer options. We like to utilize the curbside option, but in my 8 months of living in Texas, I've had missing items from my order at least 4 or 5 times. Actually just today, I got home and realized 7 items were missing! (I had even asked the lady if that was everything when she brought it out and she said yes). Unreal. In addition, the produce isn't great most of the time. I wish there were other grocery options here but there aren't :(
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April 2023 by Julia Mahan
?? they celebrated all favorite runners with a cute goodie bag! Unexpected, but appreciated!
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February 2023 by Natasha Young -Jarmon
I am a chef and shop their daily. The staff is friendly and store is clean even In construction! They have hard to find fresh herbs. Please add more dry spices by the pound. They are always out of the chicken soup mix and butchers blend black pepper. I love April in wine she’s the BEST on helping me pair my wines! It’s MY HEB!
Chef Heir
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November 2022 by Omar Jad A.
I prefer HEB over Walmart because the produce and meats are fresher.I don't have a car and would walk to HEB several times a day for exercise. I would get only what could be carried by hand each trip and go to the self-check out.I shopped at this HEB for a year and a half before having problems with harassment at the self-check out. The attendants speak in a harsh manner, have bad body language, and act bizarrely to unnerve the customer. I don't interact with anyone I get my stuff and go. But they have something to say or try to get my attention. Then a couple of guys working in produce started the same thing. So, I believe there was talk about me in the store. How smart do you have to be to see there a cameras and management is watching. On occasion they did it while a manager was standing there watching. I was careful to remain quiet and passive.And it's not just me, I would occasionally see other customers treated rudely. But I was a target of greater harassment.I give HEB credit because the harassers began to disappear. The dummies were fired. It is like a revolving door for employees there. It's senseless, all they had to do was ignore me and focus on the job. They should be happy I come and go and mind my own business.Even today if I linger in the store, I will encounter a micro aggression. For example, I head towards the front some employee will walk past cutting me off. Funny, it's usually female employees. I think they are annoyed at not getting enough attention.I feel a sense of freedom going into Walmart. There are cameras everywhere, but they have a hands-off culture when dealing with customers. I walk to Walmart when I can to avoid too many trips to HEB.
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July 2022 by Net A.
This store is about 7 minutes walk from my son's abode. But we still drove because it's too hot to walk and carry back heavy groceries.You pronounce the letters H-E-B . The letters stand for Howard E. Butt, the actual name of the supermarket chain's founder. Same letter initials also stand for the store's slogan.... "Here Everything's Better."The store is being renovated so a lot of shelves are not fully stocked but still kept clean overall.Their produce and fruits are fresh and they have good quality meat as well. One thing I know they're true to what their store slogan means. Before I leave to go back to California I'm cooking meals for my son's family because they crave for my Filipino cuisine .I am making Picadillo : sautéed ground beef in garlic, onion and fresh tomatoes in tomato sauce with diced potatoes , carrots, peas and red bell pepper. Bought all the ingredients here. Total $22.00I bought HEB grass-fed-new-york-strip-steak-boneless to cook BISTEK , a Filipino beef stew marinated in onion strips, soy sauce and lemon juice. $30Then can't leave them without making the LUMPIA ( pork egg roll ), which is a special request too from my daughter in law. For this recipe we needed ground pork. There was none available here so we just bought a 3 lb packageof pork rib eye boneless cut for $10.00.My daughter in law has a meat grinder so we ground our meat and it was even better quality.When cooking prep time is very tedious process so to save time peeling garlic , I just purchased a bag of peeled garlic for $6.98. I love this store cause the wide aisles provide the smooth flow foot traffic with minimum chance of carts bumping another.Probably the minimum code width requirement of the grocery aisles here in Texas are different compared in California wherein most aisles are narrower. Just an honest observation.
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May 2022 by Mikej Jefferson
Great donuts & pastries!!!
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March 2022 by Anna Hoffman
I’m a big fan of H‑E‑B! I shop a lot for my work & I have has some amazing experiences there. I have met amazing staff all the way to incredible customers! When I checked out today this was on the shelf at the checkout. I love H‑E‑B!
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October 2021 by Kathy Ward Miller
Great store. Very friendly and helpfu staff
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April 2021 by Yvette Mata
Pharmacy had my prescription called in yesterday afternoon, I called today, was advised no it wasn’t received I asked can you double check? Again I was advised no I personally took care of your prescriptions nothing came in. Called them back and was advised yes we have and can’t fill it we are 3 days behind. I cannot go without this medication due to health concerns. Gentleman says that ok he will try to fill it and if I’m not there in 45 mini can’t have it then hangs up on me.
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February 2021 by Teresa Gonzales
fresh meat cashier friendly
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December 2020 by Kathleen McAuliff
The employees here go out of their way to help the customers! I love shopping here! Always friendly!
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August 2020 by Hefe C.
Horrible service!! I spoke with staff and they said there's no use in speaking with upper mgmt on getting assistance during high traffic periods in the store. It always falls on deaf ears. Upper mgmt doesn't care, it is what it is. If corporate really cares, it should make a visit or intervention to this store to see what support the Frontline really needs vs. what senior mgmt is not telling corporate. Do something and quit buying the BS. Your front line can make it happen only if you give a $@!%? Fix it!
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August 2020 by Maureen B.
Why this supermarket bothers with providing a pharmacy is beyond me. It is so hard for me to get a refill here. They encourage you to call in refills on their automated system. They offer to notify your doctor if your prescription is out of date, not only have they NEVER notified my doctor. They haven't even refilled my prescriptions when my doctor HAS notified them. I still have to go and wait to get my refill. Don't offer services you have no intention of providing. Thats all. Its that simple. False promises is POOR CUSTOMER SERVICE.
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June 2020 by David J.
I want to tell everyone about an experience I had at this local H-E-B store I was standing at the water all waiting on my father to finish his shopping when two associates came up to and harassed me follow up next by the manager. They made a complaint saying I was sexually harassing the patrons of the store. They started in with rude racist innuendos they asked me to leave the store or find my father one thing I know for sure I'll never shop at HEB LodgeI am so sad for this situation
