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December 2023 by Marcus Haner
Thanks for nothing. Could not get them to trade a torn dollar to use in the lottery machine.
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December 2022 by Hector V.
I have been a customer with this bank for over 20+ years, and today was the first time I felt disrespected as a customer. I get to the bank 15 minutes prior to closing. They're were five employees discussing something and they all looked at me waiting in line. Neither of the five employees acknowledged my existence of standing in line, nor said anything to the point of "one moment sir" or how can we help you. I just stood there and was Ignored. Total disrespectful!!!!!!!
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October 2022 by Pink Battle
Alexia and Brystal have both given me a satisfactory customer service! I highly recommend this bank. They have all smiles and make you feel at home.
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April 2022 by Robert Wright
I'm in banking with First Convenience quite some time here lately I am not impressed. When did they start charging people have their money direct deposited into their account because that's what's happening to me when I call I can never get no one to answer the phone. Needless to say I will be changing Banks I am very dissatisfied
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December 2021 by Holly McVey
So freaking slow! Always have plenty of people but they are too busy chit chatting to take care of you most of the time. Nice yes. They are very nice. But not efficient. I have to cash my check on my lunch and it takes FOEVER!!! Also they have a hard time listening. Gotta repeat myself a lot. Been with them for several years. The other branches are a LOT BETTER. And faster. Don’t go to the woodway one
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December 2021 by austin silla
Would give 0 stars if possible this bank is a joke at best worst one ivee ever used
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November 2021 by Holly Abbott
So freaking slow! Always have plenty of people but they are too busy chit chatting to take care of you most of the time. Nice yes. They are very nice. But not efficient. I have to cash my check on my lunch and it takes FOEVER!!! Also they have a hard time listening. Gotta repeat myself a lot. Been with them for several years. The other branches are a LOT BETTER. And faster. Don’t go to the woodway one
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October 2021 by David Doty
This bank play games with money so they can charge fees. Used to be pretty good but this is now bordering on fraud. Be aware of your balance coz they will play games. Lucky for me I have the screen shots this time.
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July 2021 by Ashley Jones
I have been with this bank since 2005 and am very upset with how they profiled my husband (the store manager) and refused to verify his check. He had all the information and literally had to make a phone call to Wells Fargo but refused. She even made unnecessary commentary, rolled her eyes and he decided to be the bigger person to cash his check elsewhere then returned to deposit it. When returning she acted as if she didn't recall the encounter at all. There was no apology and there is a process such as call the bank, review the documents and so forth to verify a check. I have reached out to the district manager and hopefully this will get resolved. I see now why it is a 2nd chance bank and why people constantly voice their frustrations.
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May 2021 by Anonymous A
Would give 0 stars if possible this bank is a joke at best worst one ivee ever used
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August 2017 by Sandra Gonzalez
Wow! After a lil hiccup, the Branch Mgr, Rebecca, provided awesome customer service! Thank you Rebecca!! Greatly appreciated!
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May 2017 by Shelby Nichols
Why isnt it letting me start an online banking so i can check my account online instead of having to call my card just to see how much is on my card and in ny bank... Its really irritating.
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March 2016 by Majdi Salhab
This is the best bank I ever banked with... Business and personal .. I really recommend it to every body ..
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January 2016 by MrsLandrum
Love this branch!