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August 2023 by Charissa Hadley
I needed a part to connect my new shower head. I had been to several places with no answers or much help.Glad I came here. The service tech went above and beyond to assist me and did not try to up sell me on the available shower heads there. He tried to correct my problem. We found the issue of it being an import item on Amazon and figured out it was not made for our plumbing here. He advised me what to do, and I went on my way to return this back to Amazon.I will definitely be back for any future purchases for my house.
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August 2023 by Brian Ashby
Great place for plumbing parts.
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August 2023 by Charissa Hadley-McGilton
I needed a part to connect my new shower head. I had been to several places with no answers or much help.Glad I came here. The service tech went above and beyond to assist me and did not try to up sell me on the available shower heads there. He tried to correct my problem. We found the issue of it being an import item on Amazon and figured out it was not made for our plumbing here. He advised me what to do, and I went on my way to return this back to Amazon.I will definitely be back for any future purchases for my house.
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April 2023 by Betsy F.
Bought a high dollar JENN AIRE from Ferguson with wty for just under $5000. Two years later the control panel went out and NO HELP FROM FERGUSON Have had a microwave sitting on my counter now for 4 years after supporting local biz Ferguson.The staff are helpful and knowledgeable but management WILL NOT HELP The Waco Manager doesn't even work in waco he works in Austin. DO NOT BUY HERE. Go out of Waco.
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September 2022 by Ben Brindley
Beautiful showroom. Ainsley was very helpful in picking out the appliance that fit our space.Communications from Ferguson's is very poor. Don't get any kind of updates as to status, scheduling presite inspections and scheduling installation. You can't just call the store, you get transferred to some answering service that tries to help (after being on hold for prolonged period of time). Often they put you on hold and just transfer you to your local store (the place you were trying to call in the first place). Getting answers (that honestly should be communicated with you) is very difficult and will consume much of your time. I understand that everything these days are on back order/delayed/etc, but I expect some form of communication as to expected delivery date, when to schedule inspection/installation. The only communications I have had were ones that I initiated. Very one sided communication.Ultimately went to another appliance store (locally owned and managed) and found similar product that can be purchased and installed sooner, so cancelled my order with Fergusons. While the initial experience (searching for product with their representative) was great, the rest of the experience was not.
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February 2022 by Sean Perner
The staff was busy but still managed to acknowledge me and assisted when they were able. Warehouse was clean and organized. The display center was clean and had an amazing selection to choose from.
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May 2021 by Robert Scott
Nice clean and pleasant store to shop in.
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March 2021 by Franqui jade A rivas
Good service ?
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December 2020 by Rick Sanders
When a business goes out of the way to help find info\parts for a faucet im merely showing pictures of.....Awesome. Thank You!
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October 2020 by Brian Hudson
Courteous, helpful staff. High end merch at high end price.
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July 2020 by Angela H.
They will not fix our #thermador fridge and we bought the extended warranty. I do not recommend #fergusonwaco. Extended warranty is a rip off. Our Thermador fridge has been out for over six weeks and no response from Ferguson other than 'oh no'. Fridge is right at two years old. This after our dishwasher went out as well and took over a month to get fix.
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February 2020 by Austin Brent
Nice showroom
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February 2020 by Hanysak Family
Absolutely amazing service. Ashley has gone over and beyond what I expected with my project. Plumbing, electrical, hardware--she has extensive knowledge and amazing taste. Visual Comfort and Hudson Valley lighting in the showroom. Beautiful! She has helped me countless times-answering my phone calls/emails and helping me in the showroom. She and Frank are gems--they both have helped me with a previous project and consistently have offered exceptional service.
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January 2020 by Cheryl Cody
Absolute beautiful showroom! People there are extremely knowledgeable. I really appreciate that.
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December 2019 by Kay S.
We we in dire need of a facet replacement for our kitchen. Our plumber recommended Ferguson and Rita worked tirelessly to help us and find what we needed. It was a small bill less than $550, but she made us feel valued. Got what they had in stock and we got it installed today. We want to replace some light fixtures (our house is only 1 year old but we do not like the builder grade ugly lights). We know now where we will go to purchased those. Ferguson and Rita are Rawlins rare gems.
