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March 2024 by Julie S.
Customer service was excellent! The service was quick! I was traveling from out of town, and they had me back on the road in no time!
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March 2024 by Richard F.
Went for a simple plug,and tech said they cant fix it,and that there was also a bolt in the tire. After showing me the bolt,which was acually a rock,and easily removed,he said the nail was at an angle and couldnt be repaired,and that I would need a new tire. This is all without removing the tire. My tires are worn,but well within being legal at 7/32. Decided right then,theyre only thought is selling me tires. Not an honest repair,or customer concern,but new tires. Thanked him,told him I was done as a customer. Went to another shop,who pulled it out,and found that it had rolled,and not actually punctured the tire at all. Have been a discount customer for over 10 years,but am done. Terrible financing company and now bad service. No reason to stay.
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February 2024 by Kassandra Tyrrell
I have been using discount tires since the early 2000’s as they were the only place I could get tires for my vehicle at the time. I will no longer give them by business. I came in a few months ago to get 2 new tires for my Chevy Malibu and ordered the ones I had on the vehicle from the website. Then it became a literal phone tag and was told that they didn’t have the tire I ordered in stock. In addition they didn’t even bother to actually change the order to something they did have in stock. Spent an entire week being told multiple stories about what they were going to place on the car. Got to the store for my appointment and didn’t even bother telling me what they had in stock and ultimately put on completely different tires that were cheaper and didn’t even have the guts to give me a refund for the amount I was owed AND never got a call back from the manager about what they were going to do to correct their mess up. Shame on you discount tire for the terrible customer experience.
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January 2024 by The Dude
Great pricing, great customer service and very fast.
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January 2024 by Henry Navarro
I want to thank, the assistant manager, Alan on taking the time to explain to me the difference in tires as I purchased two new tires today. He is very professional, at what he does. Thank you, Alan and thank you, Discount Tires for your value added employee.
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January 2024 by Bryan Pearson
I have used discount tire since I started driving (16 years). As of today I will no longer use them. I paid for a warranty on tires after I bought a vehicle. Discount Tire did not sell me these tires, they already came on a certified pre-owned vehicle I bought, but they did inspect them and allow me to pay ~$90 for a warranty around 18 months ago. Since I had used Discount Tire for so many years (with great service) I went to them to cover this set of tires instead of the dealership that I had bought the vehicle from.The situation:I was leaving work and ran over a 1/4" drive socket extension that somehow ripped through my back driver side tire (as blunt as a socket extension is). To prevent being stranded on the side of the road I put a rubber plug into the tire and put some air in it with a compressor I had with me. The next morning I went to discount tire when they opened to have my tire repaired/replaced. When I told the employee that I put a plug in the tire to get home he said they will not cover that tire. He said they would put my spare on if I would like. I had a warranty on this tire that I paid for....and me putting a plug in it and moving on was for my safety to get off of the road the fastest way I could. If they won't replace my tire (with a warranty I paid for) over me doing what I have to get out of a dangerous situation then they are no good to me. The tire would have had to been replaced anyways because of the blunt extension that ripped a hole in the tire. That didn't matter.I have no problem paying for service....but that's what I am paying for, service. I have bought their tires and tire warranty for all of these years with no claims. When I go to use it my coverage I paid for and basically get told to kick rocks...I'm done at that point.I ended up at Wal-Mart down the road and bought 4 Goodyear 65k mile rated tires for $708 out the door (with warranties & tire lifetime balance/rotation). I would over-pay at Discount Tire thinking I would be taken care of when needed. This didn't end up being the case when I needed it. I would give 1 star, but overall their employees are typically really friendly and helpful...and they were helping customers 20 minutes before their advertised time being open.
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January 2024 by Willie Deckard
Took to long to get service!!
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January 2024 by Cody Ross
Staff are courteous and quick to help. Alan is the man. He got me in and out quickly with some good info on my suv. Wouldn’t be surprised if he owned his own store one day.
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January 2024 by todd heaney
With an appointment mix up. These guys missed a tire sale opportunity
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January 2024 by Frank N.
They never want to fix a flat. It's always " you need a new tire". People have been fixing flats for years, but discount tire has refused me the last few times, so I don't trust them. They are not for me.
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December 2023 by galib shaya
Great service and great teamwork ??
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November 2023 by James T. Petzold
Tire air-check! Free of charge!The other day; they installed my locking lug-nuts for me...I didn't even buy them from Discount Tire, but they did that for free, as well!These guys are great!Always courteous! Always friendly! Always professional!You may find a cheaper tire, some place else, but it will be a "cheaper" tire and you won't get the level of service you're looking for!Really great job, fellas!Thank you!
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November 2023 by Rebecca Simmerson
I'm currently visiting Waco I got a flat tire and I was stressed out! The staff made me feel so much better and are so helpful. Thanks guys. Bless you and your's truly.
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November 2023 by clint bowden
Rotate and balanced my tires
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November 2023 by Rush H.
They are always busy but professional. The only complaint I have is that they want you to fill out the registration card but don't give you the DOT id. This can be easily done by the computer. Hope they fix this problem.
