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September 2023 by Yanira Arias
go to literally any other cricket in waco, i went to move a line into my account on 9/27/23 around 5pm, the girl there didn’t do her job right so the phone i added wasn’t making any calls. we went back, she messed with the phone and made it worse. then started claiming iphone 12s were recalled and wouldn’t work with any carriers. train your employees better, they shouldn’t be running around spreading false info and shouldn’t be left alone if they have no idea what they’re doing.
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June 2022 by Debbie Porter
Went in, to see if they could fix my app account , they we're rude didn't even help fix my app cause I was locked out of it! Iam never going back there !
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February 2022 by Arminda Ramirez
Keyonna was so helpful with setting up my HBO and my cricket app. I will definitely come back to her
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December 2021 by Bertie Vaughn
Veronica did my sale perfect and quick!
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October 2021 by james johnson
for some reason i feel like everyone on the reviews is not being honest. i attempt to call this location multiple times on different days and i get no answer, i get sent off to voicemail almost every single time. the very few times i have been picked up its always a very rude unsettling answer. its just a straight flat "hello", unlike other locations that will say thank you for calling etc etc. the ladies here are very rude and seem to not want to help at times. no ladies speak spanish as well. whatever it is they are doing seems to be a well put on act. veronica needs to do a better job at training her location.
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August 2021 by Keyonna Smith
Everyone was so helpful here definitely come here
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August 2021 by Destiny Vargas
Great customer service and very helpful.
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July 2021 by joaquin hernandez
Veronica is an amazing mgr at this location, she was very helpful and i will be sending more customers yalls way!
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July 2021 by igobydreaa
Everyone there was so helpful and friendly I definitely recommend coming here
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June 2021 by Yvonne Navejas
I've been with cricket for 3 years, I love the service and the worker veronica is very nice and very informative, she does a great job
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May 2021 by R Lee Callahan
The girls at the store the greatest they go beyond their job function to help out their clients and customers take my hat off to him I wish I could remember their names but I will update it when I do
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May 2021 by Rane “R4.Enigma San Wolf” Callahan
The girls at the store the greatest they go beyond their job function to help out their clients and customers take my hat off to him I wish I could remember their names but I will update it when I do
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May 2021 by Arturo Sanchez
The customer service was exceptional very happy with my service and the manager did a great job answering all my questions about the plans and act fees.
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May 2021 by linda edmonds
Didn't go to Cricket. I went to Subway nextdoor great sandwiches
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April 2021 by Diamante Maya
The customer service at this location is the worst I've ever experienced. First of all, they gave me misinformation that caused me to not be able to get the referral discount. When I tried to call and resolve it half the time no one answered the phone. At the 611 number they said the manager is the only one that can resolve it. When the manager did answer, she put me on hold for 30 minutes and I had to go. When I called back, they said she was in a manager meeting and she'd call me back. She didn't call me back. I called back again and they said the manager was gone for the day and wouldn't be back until 3 days later. When I called back 4 days later they again said she was in a manager meeting and could not step out of the meeting to help. They said she would call me back. She never called me back. I called back and now no one is answering. Avoid this store. Victoria gave me misinformation and the manager Veronica either can't be reached or doesn't return calls.
