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June 2024 by January Rodriguez
Rip off artists they charge $95 activation fee when it’s only $35 and then they said card reader not working u have to pay cash and they didn’t provide receipt or anything very rude and thieves do not go there they need to be shut down and reported and even arrested for stealing the way they do
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February 2023 by Violet McMearn
Poor!!!!! Customer Service on Lake air. The ceiling and floors jacked up. They talk over the customers. It's Always one person on duty. Poor management of clients accounts, primary number is what they put, not what number the customer wants. They transfer you with no warning, to start over with the same info. It's ridiculous. Valley Mills and Waco drive is your best place to go.
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July 2022 by Jamont Richardson
Website is horrible. You don't show phones. What if I can't get out and about. Terrible website.
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September 2021 by Sally Horten
Excellent Customer Service!!! My husband and I went in there to upgrade our phones and Jose made everything Perfect!! He answered every question thoroughly. He took his time with both of us and we just aren't the most literate when it comes to the latest technology! Again, Excellent!!??????????????
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September 2021 by Myrtle Gowan
It was an physical therapy clinic
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June 2021 by W S.
After being with Boost Mobile for 5 years, I moved my services to Sprint (T-Mobile now), because their signals became bad and didn't had coverage in a lot of places. Before I changed companies each one of my kids bought a phone, I didn't used them with Sprint, because they were blocked do to the fact that it hasn't been a year since I had them. I've been with T-Mobile for more than a year and a half, so we decided to unblock the phones. The first person was really nice and help us and gave me some case numbers, he told us that the process would take between 24/48 hours. After a week I decided to check again and they told us that because I didn't had the phones activated with them for a year, they are not going to unblock the phones that my kids bought with their own money. BE CAREFUL WITH BOOST they are nice when you're a customer, after that they treat you like s**** Karen (not last name because they are not allowed) kept her condescending loud tone for the whole conversation and solved NOTHING! BOOST MOBILE ARE THIEVES they take the phones that you bought (they weren't free from the company) and hold them hostage, unless you go back to their company (sureeee with their excellent service and customer service). So my kids lost their phones and their money THANKS! BOOST THIEVES - BOOST THIEVES - BOOST THIEVES - BOOST THIEVES
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March 2021 by Kelly Haas
Employees always always rude
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March 2021 by Kelly Schmitz
Employees always always rude
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March 2021 by Lisa Kaye
Need to keep stock filled and have essentials for all phones. Customer service need work.
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March 2021 by Chub MoDee
This store is just sad when it comes to customer service. For one the worker that worked tonight was not in the store where he should have been instead he was outside sitting in his car and when he decided to come inside the store a few seconds behind me he never said HELLO or welcome to boost mobile. he got in front of me and asked what could he help me with when I told him he couldn't even help me Im not sure if he was on something because his eyes were blood shot red.
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October 2020 by Lisa Kaye “R.K.” Morton
Need to keep stock filled and have essentials for all phones. Customer service need work.
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July 2020 by JR WaCo (R.J. WaCo)
Very helpful employees , Manuel was very kind to assist me in a number port.
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June 2020 by Lisa K. Morton
Need to keep stock filled and have essentials for all phones. Customer service need work.
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June 2020 by Henry Anderson
I arrived at store around 10:30. There was one customer in store being assisted. She could not complete the transaction for talking on phone. I left at 11:00 without ever being acknowledged.
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September 2019 by JR WaCo
Very helpful employees , Manuel was very kind to assist me in a number port.
