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March 2024 by classiclymodern
Ordered banana split online & paid for in advance. They were out of 2 flavors I wanted, and out of bananas. Lady said I could get a refund on the app if my card was on file, she wouldn’t do it. Horrible attitude, like I was an inconvenience when I had to change my order to something else on the spot.Go to one of the other locations in Waco, the Hewitt location is a joke.
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March 2024 by Lonise Jackson
Despite the bad reviews I decided to still give them a try. I’m not sure why they’re even open at this point. They were out of a lot of things and barely have any flavors to choose from. I thought BR has 31 flavors. Everything I tried to order she said they didn’t have, despite it being on the menu. Went to heritage creamery instead, local business with homemade ice cream.
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February 2024 by Emily W
Employees were kind and working hard. Cake I ordered was ready in under 24 hrs. Coffee I got was a little old but passable. They only had 3 people, one person being new. I didn't get ice cream but the selection was great.
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January 2024 by Ana
One star to leave review; it’s an “ice cream shop” but has only 4 flavors and that’s not including a simple vanilla. Truck will be in Tuesday, it’s Sunday. Employees could care less, on phones sitting down between customers.
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January 2024 by Lauren Freeman
The main issues with this location are lack of staffing and poor management of ice cream flavors. I’m basing my review on an accumulation of experiences. In the past, have apologized for being slow due to staffing issues. It is typical to have to request multiple flavors through the drive through because our requested flavors are not in their case. Today, they literally had NINE flavor choices in their case. Baskin-Robbins is supposed to be the home of 31 flavors…why is this not the case with this location?!? It’s so sad. I really want this location to thrive! Get it together, y’all!Note about the picture: You’ll see more than 9 tubs of ice cream. Several are duplicates.
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December 2023 by Madalyn Moore
Always out of stuff, like milk! I went tonight and got a sundae and my ice cream was SOUR. I called to tell them and try to get my money back and no one will answer. It's always a disappointment here.
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November 2023 by Denise Cope
Go to order a hot fudge Sunday but no fudge no cherry??? And this seems to be a regular thing for this
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October 2023 by Christina B.
I went for the Saturday promotion and had a coupon for a $1.99 Cappuccino Blast. The employee seemed to not know about the coupon as they didn't give correct change. Also, I asked another employee how much the donut holes were and was promptly corrected by them, "those are not donut holes, those are Munchkins. I asked again and I was told each one was 50 cents....the menu didn't have them listed. So extra star for the coffee I got that tasted really good!!!!
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September 2023 by Kristy Fry
This place must be open still because it's a drug front haha. What a joke!
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September 2023 by Elizabeth J.
Paid 3 1/2 dollars for a single scoop, and was handed a smaller than kid size portion. Not the first time this location disappointed me but it is the last time. Add to that, what is a scoop of jamocha almond fudge without the fudge. Service was super slow too. Can't speak to ambiance as this was drive thru.
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July 2023 by Chelsea Cummings
My kids loved the ice cream and Coffee was delicious. Staff was very kind.
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July 2023 by Steve F.
Today was a banana split day. They had no banana's, chocolate, vanilla or strawberry ice cream. Whoever is doing inventory at this location is incompetent. They made no apologies for their inability to keep enough inventory.
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July 2023 by Emily Bauman
Dont waste your time, go to wooded acres. without fail, every single time i have been here in the past year they are “out” of EVERYTHING. any of the four flavors of ice cream i order once the previous isn’t available, all toppings (???), cones (???). They then lock the doors way before they close so you can’t go in to order. Not really surprised after seeing management, but I truly don’t know how this place is still in business. I don't think i’ve left Baskin on Hewitt Dr with what I wanted in over 7 months since I moved here. Ridiculous
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July 2023 by Melody Markum
Wouldn’t take a coupon that was specifically for their location! Coupon was in the Waco Area Dining and Shopping Spree Coupon Book. Lady was rude about it too with no apology. They accepted the same coupon a few weeks ago. I would give zero stars if I could!!!!
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June 2023 by Chris K.
Service prompt and courteous.Small but open area and clean. Limited selection of donuts but had Baskin Robbins ice cream.
