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March 2024 by Abel Torres
Kassidii at the Waco store was awesome. She knew everything about the mattresses and answered all my silly questions. I was nervous walking in but so excited when i left. She made everything so smooth . I'm so happy I dropped in. Thank you !!
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March 2024 by D dawn
Wonderful strands delivery. Love the couches.
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March 2024 by David Sneed
Very friendly and helpful
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February 2024 by MaryAnn Oetken
Service was great. Were very helpful in selecting the loveseat and bed that met my needs. Also went the extra mile to set up the bed that met the specs that I needed for me to try out in the store!Christopher was very knowledgeable about the products I was looking for and made sure I was happy with my purchases.
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February 2024 by Sandy A
The employees are very helpful and knowledgeable I appreciate all of them in the Waco Texas store.Mara was my sales associate and she took the time to help me and made me feel comfortable about my purchases. I also had the added help with an expert associate in the sleep department . What a concept great idea!!! Thank you all great team work!!!!
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February 2024 by Mary Ann Sweeney
It was good. Had done research before I went so basically knew shat t wanted.
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February 2024 by Patti
Ashley’s furniture is absolutely terrible!I physically went in the store and ordered a bed frame them on 12/27 from Jordan. It was suppose to be delivered on 01/03, but it wasn’t delivered until 01/11.- the first time it was delivered to the house, the warehouse had shipped the wrong rails to the bed frame.- the second time it was delivered, they still sent the wrong rails for the bed frame.- the third time it was delivered, they brought the correct rails for the bed frame, but insisted on taking the screws with them. Therefore, still couldn’t not put the bed frame together.- fourth time it was delivered, still did not send the correct screws to go with the headboard and footboard to connect to the rails of the frame.All this to say, I was having to wait a week each time for the wrong parts to be delivered. By the 4th time they delivered the wrong parts, I ended up just going to Ace Hardware and buying the screws. Frank (the manager @ the Waco location) has been terrible to work with this entire time.Not only that, they have a no refund policy, so I had no choice but to go out and purchase my stuff just to make it work. Everyone that I have talked to has had terrible experiences with Ashley’s Furniture. Please get your furniture elsewhere.
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February 2024 by Amber W (Ottervale)
Overpriced furniture of mediocre-low quality, but honestly what I hate the most are the salespeople. And look, I get it: this is their job, this is how they make money. But I. HATE. walking into a store and being accosted by someone giving me the fake "I'm happy to see you, man!" song and dance. I can't even look at a piece of furniture without someone swooping in like a condor, all "Ohhhh my god, I see you're looking at this, we have this on sale! Hell, if you come ask me, I'll give you a discount on whatever you want!" (Yes. They all say that. It's not them being personally generous, it's what they're told to do just to get a sale.)It's all very fake, which is bad enough; worse, it makes me really uncomfortable. I don't WANT you eyeing me and salivating as I check the softness of a mattress. I don't WANT you making a beeline for me if I so much as lay my eyes upon a sofa. Give the customer your name at the start, get a feel for what kind of person they are, and if they're obviously standoffish, then LEAVE THEM ALONE unless they come to you. Seriously. I will remember your face. I know you need the commission. If I actually find something in that overpriced store that I want to take home, I will faithfully search that salesperson out, even if someone else tries to help me instead.If you don't mind salespeople, then go on in. It's a wonderland of bland whites and grays. (I did see a purple throw that I was in love with...til I saw the pricetag read $79. L. O. L.)
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February 2024 by Yah Yah
Jose Gonzales was our sleep specialist today.He is very kind and knowledgeable.He got us right with a new mattress and bedroom set! He was very professional and considerate about our needs. We will be sleeping tight real soon Thank you for all your help.
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February 2024 by AmI adoggo
Great place to shop, nice furniture at reasonable prices. Great staff! Go See Mara Parker, she is excellent!!
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February 2024 by Drea Griffith
Jordan was a fantastic consultant! He listened to my questions and was eager to assist me in making a purchase. He offered additional services and products before completing my order. Meeting Jordan with his excellent customer service will have me shopping for furniture at Ashley in the near future!-Andrea Griffith
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February 2024 by Erika Hall
Nice and Professional sales people
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February 2024 by Allan Holloway
Always nice when you have people go out of the way to make you feel special. Thanks Jordan and Frank!
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February 2024 by Denise Terry
Wonderful helpful, Manisha Weaver is a STAR!
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February 2024 by Caitlin Donajkowski
Aaron was very knowledgeable and helpful when picking out living room furniture. He is very charismatic and personable. We have already referred him to friends and family who we know are in the market for new furniture.
