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September 2024 by Alisha Thompson
I went there 1 time I did not receive the mega volume lashes I requested and paid 179.00. Total rip off. Its been 1 week and most of my lashes are gone due to shedding the first day.
Requested style: Request full mega volume..lashes were not full.
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September 2024 by Kyndall Freedman
I love my new lashes!! The lash techs are incredible! The girls upfront were very welcoming, I will definitely continue to get my lashes done here.
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July 2024 by Amanda R.
The atmosphere was pleasant, the esthetician was friendly and my lashes turned out great! Will definitely go back!
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July 2024 by Isabelle Godwin
definitely recommend the women who did my lashes was amazing and i love the way they look
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July 2024 by Lauren Koch
It’s unfortunate that I have to leave a negative review, but my experience here was deeply disappointing. This was my first visit, and it began with the receptionist asking what I wanted. I clearly explained my preferences, expecting a professional service. However, the lash artist did not ask me a single question about my desired look.
When she was finished, I was horrified when I saw them, which were far from what I wanted. They were absolutely horrific! I requested some lashes to be removed and replaced with classic ones, but the result was still terrible. I absolutely hate them!
To make matters worse, the front desk lady treated me as if I was ignorant about lash extensions. Little did she know, I used to do lash extensions myself. This morning, I woke up to find chunks of lashes shedding, which is completely unacceptable.
I am extremely dissatisfied with the service and quality provided. I expected better professionalism and results.
I paid almost $200 for these. I’m going to be removing them myself and going back to Flutterhabit lashes!
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June 2024 by Janna Groce
I had an an amazing time when I went for a full set of lashes! Veronica was so sweet and understanding. It was my first time getting my lashes done and she really listened and understood the look I was wanting to get. She did an amazing job and did exactly what I wanted!! The front desk was also so kind and very fast. I was in and out and Sam did a wonderful job of explaining the membership to me. I will definitely be coming back in the future. I’m very happy with my experience!!!
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June 2024 by Amanda Ayala
EDITED***
After signing my cancelation forms and sending them in as asked, I still got charged again for my membership for this month. This is the most unprofessional salon I've been too and will now be contacting corporate because this is now 3 times this same thing has happened.
Have been going here for well over a year, signed up for the membership, and that was fine. Once I upgraded to the "volume membership" I've had nothing but problems.
I've been over charged twice, promised a refund on multiple occasions and when I waited for my refunds (that were never processed) I was told that I have a "credit" on my account. I didn't want the credit, I wanted my money I was wrongfully charged. Christmas time I was double charged, had to call twice to finally get them to fix it, then just last month was double charged again, and get this.... The lady who charged me literally called her manager to make sure she charged me right AND STILL DIDNT CHARGE ME CORRECTLY!. I had to call back 2 more times to try and get my refund and after being promised a refund 2 more times, the refund did not show, so I had to go in a use the credit I had from me being overcharged.
Only reason I gave 2 stars is because I found the best lash tech I could have ever asked for, but she's also leaving, so I cancelled my membership and I am leaving with her.
Maybe cater to your clients more so those poor lash techs won't loose more business due to the poor quality of customer service you offer and how you treat clients when things don't go right.
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June 2024 by Isabella LoCicero
I loved getting my lashes done! As a first timer, they made the process super easy for me and explained all of the aftercare. Brianna, my stylist, was super friendly and made it a point to explain the process to me before we began. She also gave me advice on what would fit my eyes the best, and I was able to have a little bit of "pop" during my vacation!
Requested style: Hybrid Volume
Stylist: Brianna
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June 2024 by Carly Pierdolla
just no. do not go here. got a fill, and walked out with my eye leaking glue. poor management, poor company.
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June 2024 by Sarah Pate
Terrible service! I was a long time client at another location and never had issues live I’ve had at Waco. They are rude and unorganized at the front. The techs vary. I had one good tech but she left and I had nothing but issues after that. When I complained about my lashes falling out, they just said I need to come in sooner for a refill (I shouldn’t have to come in before two weeks are over and pay more because of a bad tech). I went in anyway and got a service, no discount was given or apology, then I asked to cancel my membership and filled in the paperwork. I expected one more payment to go through on that membership (1 month notice period) yet 3 months later they’re still charging me and claim to have never got my cancellation form! I handed it in IN PERSON. I know they had it. Now they’re trying to say I have to go in person and give them another form when I am no where in the area to do so. Why am I paying for their lack of organization? Now I’m having to consider cancelling my credit card because these people are shady. I was told the manager would call me back when I complained. No one bothered to call. No emails, nothing. Unacceptable!
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June 2024 by crystal molina
worst lashes, they don’t last long don’t waste ur money. DONT get the lash lift too. I saw no difference and they left glue on my eyelids.
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June 2024 by Sydney Davis
I love my lashes and the girls up front are always able to accommodate and get me in for services even in last minute scenarios! The stylists always know what i’m asking for and nail the look every single time, the membership is also a plus and with a little bit of a breakdown from the front desk it really is such a perfect way to save some money! I highly recommend this amazing lash location
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May 2024 by Sydney D.
I love my lashes and the girls up front are always able to accommodate me and get me in for services, even in last minute scenarios! The stylists always know what i'm asking for and nail the look every single time, the membership is also a huge plus and with a breakdown from the front desk it really highlights your monthly savings with it! I highly recommend this location and booking with any of the stylists! They are all so amazing :)
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May 2024 by Stephanie Pecina
Was in and out with a beautiful set. Checking in and the walk through from the girl at the front desk was easy and informative. Ciarra did a great job on my lashes and was very sweet but professional. I asked for cute and she definitely delivered. They barely feel like they are there at all and looking forward to see how well they last. Will be back in 2 weeks for a full for sure though.
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March 2024 by Stephanie Dotson
They did a wonderful job and my natural lashes look gorgeous!