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October 2023 by Nick DeGroat
My credit card was fraudulently charged 6 months after my stay and the management and owners never returned my calls.
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October 2023 by Tina Potter
Love this hotel. Amazing employees amazing management, always clean and best breakfast food and kid friendly. Great poolRooms: Awesome and clean very niceWalkability: Not to far from a few restaurants and gas stationsFood & drinks: They have a lil store with a few options to chose from
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October 2023 by Maria Sanchez
Very clean roomsComfy pillowsGood breakfastDefinitely staying again.
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October 2023 by Jeff B.
Made reservations through booking(dot)com, a few weeks ahead. Had stayed here before for the location visiting relatives. As the date approached, we had to cancel the whole trip because we contracted covid. We were aware they had a "no cancellation" policy.That may sound like a done deal, but it's still something good management of repeat customers can opt out of enforcing if they choose to, or at least make a reasonable deal. It's worth noting that another hotel elsewhere I also had to cancel for the same reason DID waive cancellation fees after I explained the situation, so it's proven totally doable. But, this hotel is the "take the money & run" variety, charged full rate when we couldn't even go and gave plenty of notice.Some companies put people before policies and others put a chance to make an easy buck for literally nothing before people. Nobody's disputing the legal grounds and the fine print, but what's right is right. And I wouldn't book here again if you paid me. Just petty. And they lost a lot more in the long run.
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September 2023 by Jennifer Martinez
Beverly at the front desk is extremely inappropriate! DO NOT GO THERE if you are Hispanic or any other race.Rooms have been rented by a company multiple times with no issue. A valid texas ID was presented to her. Beverly made a comment she could not pronounce the name in a very distasteful manner. (4 letter name common hispanic name). Ok whatever that was let go. Today she wants to ask for multiple ID’s and when she was informed they weren’t available. She wants to say “These Mexicans don’t have id’s?” When NO ONE had even mentioned them being Mexican or the reason an id was unavailable. Again, rooms in the past had been rented under a company account with NO issue with one single ID. When confronted that was racist she wants to say “I work with Mexicans and have Mexican friends”. Called front desk to request corporate number and was told to look it up online.
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August 2023 by d spann
The nicest, cleanest Holiday Inn we stayed in on our recent trip. Very pleased. Reasonable prices too. Stayed at a HI in Shawnee OK 5 days earlier and paid way more and it was fairly dirty and unkept. Big difference. This hotel outshined the previous by far.
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August 2023 by Angela Christian
Pool is sooo dirty we lost my daughter's swim goggles in the water. A third of the chairs around the pool were so ripped up you could not use them. 1st two rooms they assigned to us , the a/c wasn't working. Breakfast was awful. Apparently the food delivery didn't arrive, plus the pancake maker was out of order. Staff was friendly,
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August 2023 by Joshua Christian
The place is in disrepair. Pool was so cloudy we lost our kids' goggles in 5 ft of water. The third room we were put in finally had a working AC. Many of the breakfast machines were broken. Leak in the breakfast area no one knew about.
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August 2023 by Troy James
Locked out of our room repetedly because their system dont work.NASTY GREEN POOL, + STINKY ROOMS, SOAKED CARPET, DAMP SMELL IN ROOMS!STAYED 3 TIMES. 2 OUT OF 3 WAS SKANKSVILLE! EITHER THE OWNERS OR WORKERS MUST NOT CARE ENOUGH TO CLEAN THIS PLACE RIGHT! SAD BECAUSE IT COULD BE NICE HERE. Ewe, I just realized the new room they moved us to is wet also beneath the AC system. I bet they've developed black mold under & in the carpet. It can't stay wet like this and not be a health hazard, seriously. This needs fixed.
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June 2023 by Amanda Hardy
They were so helpful and the ladies was so nice and understanding. The breakfast was very delicious I felt right at home I didn’t want to leave. I felt bad when my kids made a mess I tried to clean up but the ladies told me not to worry your on vacation can’t wait to go back and visit my home away from from home ☺️
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June 2023 by Kenneth “ASPRIN” Barry
I stay here with my family every time we come into town. This is “Home away from Home”As you might imagine, I have become used to and kind of looking forward to the free breakfast. Personal favorite? The automatic pancake machine.I was sad to see it was labeled as out of order.
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June 2023 by Beverly Forse
Loved the room very spacious. Very clean. Breakfast was really good. Thank you Reese. Can't wait to go
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June 2023 by Donna P.
Overall just substandard service but the water was yellow. It was disgusting and felt unsafe to use to bathe much less drink which may well be a city of vidor issue. Just fyi.
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May 2023 by Melissa Maxwell
Clean and friendlyBut when we went for breakfast as soon as it opened they had no milk or orange juice, only cranberry juice. They were also out of butter.
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May 2023 by Kyle Hoover
Rooms very dated and worn. Visible damage with poor repairs, AC unit leaking water floor soaked. Night manager sits outside by the front door smoking constantly(had to come downstairs to ask a question, she was smoking then too, not answering the phone), you walk through a cloud of cigarette smoke to get into the hotel.Breakfast was good for what was there, no selection of fruit except apples, pancake machine broke. Mostly a clean hotel.
