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February 2024 by Julian Rosas
I got there at 6:35 Larry told me to wait 10 minutes so he could fill my propane tank, he never came back and went home before they even closed at 7:00 and I was never assisted.
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January 2024 by henry schaar
Put in new couch to be taken to a facility for protective coating of fabric. Upon opening door the couch bottom half was covered in muddy water material from the highway. Therefore requiring an additional cleaning prior to the protective coating process to be done. Attempted to get U-haul to pay for the cleaning process but was denied. Also the employee at Sam Houston st site in Victoria tx was very rude & had cocky answers when inquiring about the incident. When we returned the trailer the employee looked at the seals around door & made statement that they may be cracked. Regardless no refund. The entire experience was unacceptable.
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January 2024 by Manny Villareal
Great staff, and Great service. Larry and the rest of the crew do a perfect Job. Thanks, and we will be back.
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November 2023 by Madison Hauschild
The first truck we rented wouldn’t start. We left a personalized yeti cup in the truck and when we went to the u-haul the next day, the worker said he saw it but didn’t know where it was. So we went in the day after and they said that they didn’t know what we were talking about. We left our name and number and they didn’t try to help us out.
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September 2023 by Michael Wise
I would give zero stars if I could. Go somewhere else for U-Haul services. This location has abysmal customer service and is deceitful.The man who “assisted” me completely changed my online reservation. Then he lied to me about my ability to drop it off anywhere and gave me a specific drop off location (that he never made me aware of) that was not convenient at all. He also later sent me a snide email to make it seem like we had a conversation that never happened. Go anywhere else but here…
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September 2023 by Mary Jane Quintanilla
Extremely helpful, repected and I highly recommend thier services.Thank you
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September 2023 by Joseph Truman
Pedro and Larry are always very helpful.
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June 2023 by Kelli Williamson
Staff was friendly, helpful, and professional. Boxes were even a little cheaper than hardware stores. No issues picking up the U-Haul truck or dropping it off. Highly recommend this location to anyone!
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May 2023 by Kyle Nguyen
Friendly and Great service!! I highly recommend this location.
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April 2023 by Caleb Shaw
Pedro was very helpful. Thanks so much!
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December 2022 by Jess Lozano
Amazing service from Mr. Arthur stayed till after closing time. Thanks for the help! We appreciate you.
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August 2022 by Wendy Gonzales
Great place to rent U-Haul moving trailer and Trucks for moving the store has everything for lots of knologe and history of U-HaulThe U-Haul store is very nice and clean the worker's are very good at there Job like All thegreat friendly people Larry Mendoza works for them and pete.very nice place to go to rent U-Haul moving trailers and Trucks .and Thomas all the worker's are good people.expecialylarry Mendoza he works very hard good worker he likes to help All kinds of people who come to the U-Haul store. Larry Mendoza is one of a kind he does all kinds of work he also a auto macanic does everything life can count on the people like his Business so come on people come over to U-Haul moving trailers and Trucks for Larry Mendoza,s Great Business..
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June 2022 by john adaszewski
Just dropped off my car hauler here speedy service thanks will rent from again
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September 2021 by Kyle Jaco
They have lots of inventory and the guys are really nice but the business is fairly disorganized and many times you have to wait a long time to see someone, even if you are the only one in the store.
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September 2021 by Manuel Balderas
Just plain out, very uneducated, and lazy! I DONOT recommend going here
