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“The facility is good, the employee was very helpful and very nice, explained very well my questions and looking foward to renting in the near future. Trisha Garcia is so professional and dedicated to her job. I'll sure rent as soon as I'm ready to move. Thank you.”
“I recently had the pleasure of working with Rental Management Trainee Catina at Ryder, and I must say that her exceptional service and expertise truly made our company’s experience outstanding. From the moment I walked into Ryder, Catina greeted me with a warm and genuine smile, instantly putting me at ease.Catina's deep knowledge of the products and services offered by Ryder was readily apparent as she took the time to understand my specific needs and preferences for our company. She patiently and thoroughly answered all of my questions, providing valuable insights and guidance throughout the entire rental process. Her professionalism and dedication to ensuring customer satisfaction were evident at every turn.Moreover, Catina's friendly and approachable demeanor has made every experience at Ryder enjoyable and stress-free. She went above and beyond to ensure that I found the perfect solution for my needs, and her attention to detail was truly impressive.I am thrilled with the business relationship we have established and I credit Catina for making the entire process seamless and enjoyable. Her passion for helping customers and her commitment to excellence are truly commendable.In conclusion, Catina at Ryder exemplifies the qualities of an outstanding Rental Management professional. I can wholeheartedly recommend her to anyone seeking an exceptional customer experience. Ryder is fortunate to have such a dedicated and knowledgeable individual on their team.Thank you, Catina, for your outstanding service and for exceeding my expectations. 5061 Logistics looks forward to doing more business with you again in the future.”
“Service was great, fast, and the representative was straightforward and honest. 24/7 truck share and mobile pick up/drop off was extremely convenient. Definitely one of the better Uhaul stores for sure”
“Great place to store your stuff there were no bugs inside the units it was clean and nice. I’m very happy with choosing this place definitely recommend. And you can do it online super quick, easy and convenient.”
“I was glad we stopped here and got a storage unit today. We went in and Laura was extremely helpful and helped us get the unit seamlessly. I was impressed with her customer service, she made sure we got the right size unit. I will definitely recommend this facility to others.”
“Lone Star has an extensive inventory of bad boy mowers to see. Their service was fantastic and their product knowledge made the decision easy to purchase through them. I appreciate how easy the buying and delivery process was. I highly recommend them.”
“Always a great and positive experience with the rental department. I never have any problems with getting the truck im in need of. Always very sweet and friendly. I highly recommend them to anyone for their rental needs.”
“This location in particular is my favorite out of all the locations I’ve used over the years. I thank you your team and especially the owner of Ace. He’s always accessible and informative patient and as close to a friend is there client relationships allow. Thank you AWM.”
“Outstanding customer service by far one of the best customer service in the Truck industry Raul always stands out with a great customer service and information hands down by far one of the best”
“Everything at this U-Haul rental center was great. Truck and dolly were in good condition and didn’t have any trouble with the move. I would rent from this place again and recommend others do too.”
“Excellent service, they received everything and repaired it in 5 hours. Thank you very much. There is a truck wash ?I will come again ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”
“Updated Aug 15, 2024 to 4-stars: I talked with Penske Corporate as well as Jason from the San Antonio district. It is clear that the Penske culture is to ensure safe equipment as well as give good customer service. I do believe the San Antonio, Houston Street Rental and Inspection disciplines have been made aware of the issues with my two vans and will not occur with future renters.
I would not hesitate renting from Penske again, though in the future I will inspect the equipment more thoroughly instead of implicitly trusting everyone did their job. Moving vans have a hard life and it is good to double check for yourself before taking a long trip.
Original Aug 8, 2024 was 1-star:
I will be reaching out to Penske Corporate to provide my detailed feedback since I believe there is a serious dereliction of duty for the Inspection and Rental responsibilities at this 3641 W Houston Street, San Antonio main location. These location-specific responsibilities need a shake up and I believe telling Penske Corporate about my major issues and concerns will actually get them resolved for future renters. In the end, my rental concluded without an actual emergency, yet the negligence in completing the Penske Checklist put me at risk. Note that the San Antonio site Service and Mechanic responsibilities were great.
The Penske Corporate Rental, Penske Corporate Emergency Service, and the El Paso Penske West Service Center are truly outstanding. I think Penske is a good company, has good equipment, and has a great business model. I just believe the San Antonio, Houston Street main location has an issue that needs attention.”
“Yvette is very helpful and nice, if you have a problem she will try her best to fix it for you.(locks not working) I've had a storage here for a while now and it's always been clean and well maintained.”
“I had a great first time experience with the Manager. She was polite and patient. Friendly smile and great demeanor. I rented a truck from this location and the service was excellent. Thank you.”
“We did not have any problems with this uhaul location. The owner was supper nice when we returned the truck.
We did have hudge issues with uhuals customer service! They left us stranded at 3 am on the lot trying to figure out our rental for an hour. This had nothing to do with the owner. I know next time to call ahead and make sure everything is ready to go and not just rely on what uhaul says. They also offered compensation and nothing has been done yet.”
“Look for Doug! He is very friendly and helpful and he has skills. I found him in the deck stain area and we had a nice discussion about my project and he made wonderful suggestions online with what I was going to do. It is always nice to meet someone at Home Depot that has done the same project and can share lessons learnwd”
Open 24 hours
4142 Loop 337, New Braunfels
Truck Rentals
“The lovely employee behind the counter named Ollie gave us such a wonderful experience. My husband and I had purchased two separate showers and we both had such a wonderful shower experience! The woman running the showers was also so charismatic, and she made us feel at home. They gave us towels Incase we didn’t have any and the water pressure was surprisingly really good for a public shower !! The shower was also cleaned before and after we went in. Overall, great experience and definitely would come again !! Thanks !!”
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“Mr Naz, has always been very courteous and professional during our pick up and drop offs of Uhaul equipment. We've now utilized his services twice and will most definitely continue to utilized his location for future Rentals. Don't let the other reviews full you, he's very kind and ensures you are taken care of.”