H-E-B Pharmacy, located at 910 Kitty Hawk in Universal City, has earned a reputation for outstanding customer service, recently ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine childhood and adult immunizations as well as the COVID-19 vaccine. Customers consistently praise the staff for their kindness, professionalism, and efficiency, especially during busy times like the Christmas holiday. One customer highlighted the exceptional help from a staff member who assisted in transferring a prescription, demonstrating the team's commitment to care and support. The cheerful atmosphere and friendly interactions make visiting the pharmacy a positive experience. Many customers prefer in-person visits over the drive-through due to the warm and engaging service. Overall, H-E-B Pharmacy is dedicated to ensuring that every customer leaves with a smile and a better outlook.
Very good and efficient pharmacy. The staff is knowledgeable and friendly.
December 2024
Kindness given was kindness returned. Thanks for being polite and professional on this busy day and at this stressful time of year. Merry Christmas!
December 2024
Hands down the fastest pharmacy I’ve ever been too. Nothing but smiles, they moved my prescription from another H‑E‑B and had it ready within 30 minutes during the Christmas holiday!!!
