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March 2023 by Carl M.
If I could leave a 0 I would. Pharmacist is rude and employees are ignorant. Do yourself a favor and find a different pharmacy.
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February 2023 by Alfredo Dominguez
Clean, plenty of stock, helpful asociets
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October 2022 by Dorothy D.
Be prepared to spend your entire day for your prescription. They're rude and move like pond water.
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September 2022 by Mike Rosebrock
waited 17 min behind one car got to window was told just a minute 22 min later she could not hear me just a min she said 6 min later I drove off will try H‑E‑B
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August 2022 by Edward R
Eden helped has today with vaccinations. Happy person.
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June 2022 by Lilly S.
I now dread picking up my prescriptions here, especially in the afternoons/evenings, to the point of anxiety. The pharmacist and main pharmacy tech (I'm assuming is who she is) just have a way of making you feel like you're an inconvenience, a bother, I mean the huffing and puffing when they're talking to you and making you feel so rushed as if you're wasting their time. They're always so rude, condescending and NEVER look at you when they talk to you. And when you call them, its even worst. They really couldn't care less about their customers and have ZERO friendly customer service. The pharmacist is just cold, rude, condescending and not friendly. The pharmacy tech is extremely unprofessional, talks to people rudely and really needs to keep her personal conversations to herself and not make people feel uncomfortable by having to hear her very personal conversations she's having with the other pharmacy workers while I'm with my kids, while handling our medications, at least keep it professional until customers aren't around. That, on top of just being rude and mean when talking to your customers has made me hate going every time. They've had about 2 different young workers at the pharmacy register who have been pretty friendly and helpful, but you can tell that the pharmacist and veteran pharmacy tech there run the show and run them.The convenience of it being very close to our house is the ONLY reason I added the 2nd star and the only reason I ever come here for last minute things and to get my prescriptions. The store workers (non-pharmacy) are ok, they're just there so I can't complain about them. BUT I do have to point out a store worker that I hadn't seen before that was SO nice and friendly, it was SO refreshing to have someone so nice, warm and friendly greet you and help you check out and pay. I had to make sure I saw what his name tag said and it read "Dany". He was vacuuming and just very proactively taking care of the store. He asked if there was anything we needed, and his genuinely friendly attitude and smile was a VERY nice thing to see in that store. Thank you Dany!I've been hesitant for about a year now about writing a review about this store, but this week really just finally made me say something. Every CVS I've been to in all of the San Antonio/Bulverde/Spring Branch area, their store workers, managers and pharmacy workers/pharmacist are always so friendly, warm, and nice. They make you feel nice when you're there, but this store, NEVER. Such a bummer for this one to be my "neighborhood store", but I will now transfer all of my medications to another CVS, even if it means having the inconvenience of driving to a further location.
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May 2022 by Michelle R.
I went through the Drive-Thru today, the pharmacist did not want to grab over the counter medications for me. He was very rude even after I showed him a photo that states "to pick this medication up in the drive thru pharmacy" which would have made me experience 5 star had he done it for me. I deicided to take myself all the way to Walgreens where they gave me the medication with no long story of why they can't...Unsure why the men in the pharmacy were so rude at CVS they also called me Ma'am when I clearly identify as male... This has me at a complete loss of words for how I was treated especially because they are supposed to be educated about things like that...They made me feel embarrassed and like my medication did not matter to them..
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May 2022 by ML M
The shot was painless. Great people working there
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July 2021 by Google user
I got my covid shot. You can get it here at the Pat Booker Rd Store. I've had no problem with the shot. The pharmacist Keith is a very caring man and helps me with all my meds. I would recommend this CVS Pharmacy is top notch employees and they are all very friendly and compassionate to their customers
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June 2021 by Adam T.
They don't offer the vaccine, even though their website says they do. I wasted time and money getting over there while my car was in the shop, so I had to pay for an Uber. That's why I call ahead of time but horrible businesses don't care about things like that.
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May 2021 by Stuart Growden
I got my covid shot. You can get it here at the Pat Booker Rd Store. I've had no problem with the shot. The pharmacist Keith is a very caring man and helps me with all my meds. I would recommend this CVS Pharmacy is top notch employees and they are all very friendly and compassionate to their customers
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May 2021 by Grace Woodward
The staff is helpful, but the restroom walls are covered in feces. I made a complaint about the cleanliness of the restrooms before covid and they are still completely filthy. The vaccination area is also next to the restrooms. Disgusting.
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December 2020 by Taylor R.
One of the worst pharmacies I've ever had to deal with. When I dropped off my prescription I was assured they had the medication in stock. Received a call 5 minutes later saying it had to be special ordered. Since I was going to be traveling I asked them to hold the script until I could have it transferred. Called back two days later and was on hold for 15 minutes. When I finally reached the pharmacy a lady answered the phone with "oh s***** She proceeded to tell me they couldn't transfer the prescription or find the script. After another 10 minutes on hold, they were finally able to locate the order and I was told "you were supposed to call earlier" and "that's not what you told the pharmacist". I was very blunt in letting the woman know I would never be using their pharmacy again and was very disappointed in the service.
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September 2020 by Amy Simental
This is really sad, I have been on the phone wait for someone to help me for 55 minutes. When someone did pick up they said the first person I spoke to went on break. So my time is not important? Good customer service is letting your customer know that you can’t help them and ask if they can if they can call back. Certainly not keeping them on the phone for 59 minutes.
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March 2020 by Alli Dawsey
What a bunch of sorry people working here.. tried 4 times to pick up my prescriptions and each time it was a cluster. Absolutely would not recommend sending scrips here, and I have used them as long as I’ve lived in universal city.. but it’s really gone down hill.. the store is great, pharmacy lacks any competent employees.