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November 2023 by Erika McCracken
Absolutely amazing customer service. I had an issue with my sofa the day after delivery. It was a manufacturing problem, not anything they did or caused. These men took my sofa and basically rebuilt the inside of it! They brought it back quickly and got it into my home and set up again. I'm super grateful as I just moved here from out of state & didn't have other furniture.
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August 2023 by Ace Henderson
Had to upgrade my review. They have a great Staff inside the store now.
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July 2023 by Caurie Gantz
I have never leased furniture before and I was a little nervous about doing so. However, I was instantly put at ease by ViviKa, the sales associate. She was knowledgeable, friendly, SUPER helpful and hardworking! She moved Heaven and earth to help me get things done quickly and to my liking. There are not enough good things I could say about her! If you’re needing to lease or rent-to-own furniture, I highly recommend this location… ask for Viv, you won’t be disappointed!
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July 2023 by Lillian Bledsoe
I would have given them 5 stars but the way the accountant disregarded my request of removing a late fee is beyond me. Then stated he would have to ask a manager… it was quiet no urgency just wanted to take my LAST payment and get on to the next person! I’ve leased to owned with Aaron’s for MANY years including my mother and I won’t be back! One fee reversal, and lack of customer service did it for me! Saddened because I was really needing a mattress but I’ll take my business elsewhere ❤️
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April 2023 by Debbie Schofield
Most of the time every thing was fine. My automatic payment is taken out the 5th of the month. I started getting called on the first and second of the month telling me my payment was past due. After the merchandise I am purchasing is paid off I will not being purchasing anymore from them
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March 2023 by Lauren Perez
First of all we were supposedly delivered the wrong washer and dryer set, but we weren’t ever notified. A week later a man with another set tried to show up unannounced and be forceful, trying to come in to my home to swap out the set. He wouldn’t take “no” or “wait until I’m back home” for an answer and insisted on coming in. We told him last time that we were late picking up the kids from school and now he showed up no call, no email or letter to let us know what happened and that he needed to switch anything out. So he’s need to wait until we come back from the school to do any thing.he waited after huffing and puffing and being really rude. I called Aaron’s and no answer, as usual. Then sent a email on the site, still no response. How do we even know if this delivery guy was telling us the truth? No one even called or confirmed any info but wants me to leave reviews! Here it is! I’m upset. Especially Bc I paid off the set in full. Did I even pay off the right set?
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March 2023 by Tammy Flournoy
Steve was outstanding in Delivery of our Washer/Dryer/Table/ Love Seat and Recliner! He was caring, Friendly and concerned; about how careful He was, on handling our Stuff, and where We wanted our items! Highly recommend this place-whether buying stuff or getting it delivered! We are return customers!
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February 2023 by George D’FunkaVinci Hudson
The Personel at Aaron’s on 2921 Pat Booker Rd in Universal City, TX 78148, are AWESOME. When I moved into another apartment, I think the movers took one of my power cords to my couch, that I’m purchasing and I’m down to my last payment on. I called into Aaron’s and the Manager helped me out by ordering the power cord for me . If I was the CEO, I’d give the Lady who ordered the Part for me, and the Guy who pushed the order through, a raise. God Bless and Thank You.
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December 2022 by Rene Serrano
Always have great deals for everyone. Aaron's will work with any budget you have to work with and good quality I have bought from them. Aaron's is a amazing place to buy from. Stop by the Pat Booker store ???
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December 2022 by Angelia Branum
I can’t tell you enough on how much I truly appreciate Aarons , they have always been there for me in a time of need and go above and beyond . I truly love the staff and how they care and work with me . I will continue to send friends and family there way.
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October 2022 by Mike Lira
That ishmail guy is horrible i paid off furniture etc there and was treated horrible fire him when u fire him ill might go back i tried. To get mechandise again and he said i had to pay on something i did a free trial on y i have to pay on something i put back fire him sir fire him
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September 2022 by tasha hunt
I love Aaron’s we had our whole house furnished with furniture and appliances since 2001-until. We really haven’t had any problems maybe two times but Aaron’s employees took care of our washing machine and rocking chair. I would recommend Aaron’s to everyone.Thank you again Aaron’s
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August 2022 by Marisela Martinez
I will always choose Aaron's for all my purchases. Especially when they will always work with u if they can and the manager Israel is amazing too.
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June 2022 by JTJ
This the best place and best way to get great quality appliances into your home. Please go and see Mr Izreal and Mr Reggie for the best customer service you can hope for! Thank you!
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June 2022 by Austin Benson
Friendly staff very welcoming extremely professional and really affordable
