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February 2024 by Savion Johnson
The doctor sent my prescription on Friday morning, I come to pick up my prescription on Sunday and I was told it wasn’t ready. Why? Well idk is what she said at first, then turns into well it was your insurance. Which is a lie, I use them all the time, my insurance is on file with them as anthem BCBS through my employer. Then she tells me I can have it ready in a few minutes but you need to pull around. Why am I pulling around on a prescription that should have been produced for pick up as early as Friday? Never once apologized for the inconvenience, even had a snarky tone about it. I know it wasn’t her fault as I kept saying but there shouldn’t have been any waiting or making a circle and definitely save the tone for someone who isn’t in the right
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February 2024 by m taylor
I have never had a good experience with this pharmacy. Everytime I need a prescription refill, they tell me it will be ready on a certain day… but when I go to pick it up it’s not ready and actually takes several days to get filled. I had a prescription for an eye drop that they didn’t have in stock and they weren’t willing to even order it for me. Employees are really unhelpful. They are ALWAYS understaffed. Always be prepared to spend 30min-1hour in line waiting. I had to have all my medications transferred to another pharmacy because it is always such a hassle dealing with this one.
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January 2024 by Sheila Thorn
I consistently get over charged for items marked on sale. In the last month I was charged and extra $17 and didn't receive the advertised rewards of $10 twice on a $45 & $82 purchase. That's $37 more than was advertised.
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January 2024 by Justin
The absolute worst drive-thru. Slowest line I have ever been in. Someone's got to change this. Be a Difference Maker. Should be ashamed of how long it takes
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January 2024 by Cody W
Pharmacy is terrible and has ungodly waits. Takes 4+ hours to get a simple prescription filled. I no longer use them unless it’s the weekend. Store closes at random times due to lack of staff. Company pays the employees poorly and treats them terribly. The company keeps buying out other local pharmacies, but cannot keep their current ones staffed and stocked. Seriously the company needs to reevaluate their management and processes.
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November 2023 by James Hancock
My wife and I, have visited this location, on many occasions. My last visit, pretty much ruined any chance of a return. They are, OUTRAGEOUSLY, priced. I bought a bottle of CoQ10, it was $64.00. I can get the same bottle, at drug emporium, for a 3d of that. To me, that's price gouging.
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November 2023 by Lynn L
The WORST pharmacy in Tyler tx . I stayed in line for 40 mins just for them to hand me someone else prescription. Not to mention they lost my son prescription. Trashy , trashy very unprofessional .
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November 2023 by Timothy Taylor
Not only does this location have horrible customer service , now they are closed at night due to staffing . So the only positive thing is gone . Please shut this store down and replace it with a department or shoe store . Anything !
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October 2023 by Robert H.
Yet again they lost my 2 prescriptions after my Dr called 3 times. Do not use them. Walmart filled it in 10 minutes.
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September 2023 by Leslie Kerns
The worst pharmacy ever!!!! Horrible service, extremely bad attitudes. They took all day to fill one bottle of eye drops. If there was any other choice on the weekend I would never use them again. So sad that Brookshires sold out to them.
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August 2023 by Krystilyn Woods
The only good thing about this pharmacy is that it’s open 24/7. Other than that, the customer service is POOR and the Pharmacists hate their lives. They lose your insurance information then try to force you to pay egregious fees for medication that is needed. Choose another pharmacy.
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July 2023 by Alex W.
This place needs to rot into the ground, the Pharmacy clerk was atrocious while trying to pick up my prescription. They were 45 minutes late on filling my prescription and they had not even started on it once I got into the store to pick it up. This place needs to shut down, or fire everyone that works here and get a whole new staff.
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July 2023 by Neil Immegart
Excellent, friendly employees + fantastic & kind female Pharmacist!~ She needs a RAISE!! from Karen Immegart!
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May 2023 by Phillip Frey
I like that they are 24h, but I'm transferring to a different pharmacy. They have messed up too many times. They also do not keep meds in stock so rx are delayed every time.
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February 2023 by jacob boyd
Wow.... I've had a bad experience with this pharmacy twice in one week. I had a major dental surgery last Friday, an apicoectomy, and this location has been extremely slow on filling the medicine for the pain I'm in from the procedure. At 11:30 am January 29th, 2023, I called in to check on the prescription. The person I spoke with said the medicine would be ready in 2 hours. I got here approximately 2 hours later, but they were out to lunch. (Tell people when you're gone) Therefore, I decided to wait. However, when they reopened, it still wasn't ready. A lot of people seem to have a bad experience here. I would go to another Walgreens or just go to Walmart. I'll only go here as a last resort since they are the only 24-hour pharmacy in Tyler.